I cannot restore back my data back to my Q5 ! PELASE HELP!!!!!!!!!!!!!!!
im in the middle of a huge problem where i have become desperate and lost, here is how it all began, first of all i received an alert that a new update is available for my Q5 which is 10.2.1537 when i started to downloanding it i received an error that built in memory is full WHICH IS NOT! secondly i thought in order to get the latest update i had resolve this memory error by WIPING OFF the mobile so i did a FULL DATA BACK UP while it was running OS 10.2.0.424 , and then DID the full WIPE, but it took around 6 HOURS!!!! after the wiping process i tried to download the new update 10.2.1537 and it was successful, i connected my q5 to my laptop and opened blackberry link (latest version) selected the BACK UP FILE which i made before the wipe , BUT IT WAS UNSUCCESSFULL ( the alert message was this : this dats file isn't compatible with the version of the device software that you are currently running, update your device software and try again) WHICH i did downgrade to the previous version OS 10.2.0.424 and tried to restore the data file, but it WOULDNT WORK! please HELP im in desperate need for your help ive got my whole life on this mobile and right now im isolated!
the following day what happened is, i did try what was mentioned in the link BlackBerry 10. Restoring Backup after a firmware downgrade. i did exactly the same but it FAILED, and i got this error (there could have been a problem with the device or connection during the restore. Verify that the device is turned on and connected) and then device restarts afterwards, hence, i started to get this error message after i updated to latest OS 10.2.1.539 but when i tried to restore the back up when i was running the previous OS 10.2.0.424 the error message was ( the back up isn't compatible etc... ) this is really confusing, my device is working just fine and its properly connected with no problems, ive been searching and looking for solutions all over the internet but no luck , im really exhausted ive been working on my q5 for almost 26 hours, im just praying to get this fixed.
Same Here..after upgrade won't restore, I did backup with blackberry link and it was a successfull backup..I brought it to the service centre and ask the to restore it for me with no success as well..they even downgrade my phone to 10.1...no success..please find the bug on your OS or BlackBerry LINK to fix this..my data is very important to me..BTW BlackBerry protect also doesn't do a proper backup..only my previous BlackBerry (OS 7) backup is available for restore..this is the second time I lose data to BlackBerry (before was in my Dakota)...
Similar Messages
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I cannot restore back my data to my Q5 ! PELASE HELP
im in the middle of a huge problem where i have become desperate and lost, here is how it all began, first of all i received an alert that a new update is available for my Q5 which is 10.2.1537 when i started to downloanding it i received an error that built in memory is full WHICH IS NOT! secondly i thought in order to get the latest update i had resolve this memory error by WIPING OFF the mobile so i did a FULL DATA BACK UP while it was running OS 10.2.0.424 , and then DID the full WIPE, but it took around 6 HOURS!!!! after the wiping process i tried to download the new update 10.2.1537 and it was successful, i connected my q5 to my laptop and opened blackberry link (latest version) selected the BACK UP FILE which i made before the wipe , BUT IT WAS UNSUCCESSFULL ( the alert message was this : this dats file isn't compatible with the version of the device software that you are currently running, update your device software and try again) WHICH i did downgrade to the previous version OS 10.2.0.424 and tried to restore the data file, but it WOULDNT WORK! please HELP im in desperate need for your help ive got my whole life on this mobile and right now im isolated!
the following day what happened is, i did try what was mentioned in the link BlackBerry 10. Restoring Backup after a firmware downgrade. i did exactly the same but it FAILED, and i got this error (there could have been a problem with the device or connection during the restore. Verify that the device is turned on and connected) and then device restarts afterwards, hence, i started to get this error message after i updated to latest OS 10.2.1.539 but when i tried to restore the back up when i was running the previous OS 10.2.0.424 the error message was ( the back up isn't compatible etc... ) this is really confusing, my device is working just fine and its properly connected with no problems, ive been searching and looking for solutions all over the internet but no luck , im really exhausted ive been working on my q5 for almost 26 hours, im just praying to get this fixed.Same Here..after upgrade won't restore, I did backup with blackberry link and it was a successfull backup..I brought it to the service centre and ask the to restore it for me with no success as well..they even downgrade my phone to 10.1...no success..please find the bug on your OS or BlackBerry LINK to fix this..my data is very important to me..BTW BlackBerry protect also doesn't do a proper backup..only my previous BlackBerry (OS 7) backup is available for restore..this is the second time I lose data to BlackBerry (before was in my Dakota)...
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i cannot restore my iphone4 from back up as it says wrong password even if it is right password. what should i do?
If it says wrong password, evidently what you're typing isn't it. Remember it is CaSe SenSiTiVe, a zero is not an Oh, a one is not the letter l and spaces count.
And make sure you're typing in the same language keyboard it was originally typed in. -
Hey,I've got a problem on my iPad mini for a few days now?My iPad is in recovery mode at the moment and I Cannot restore my Ipad with iTunes...Can anyone help me with the solution?Each of your helps will be appreciate...Thanks for all the helps...
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
Cannot re-unite T3 data with Palm Desktop! Please helP!
Hi folks
I would be very grateful for some help with restoring my data.
After a laptop rebuild by my company Helpdesk-er, my self-installed Palm Desktop stopped working with an "invalid configuration message. It had previously been working - for years - without a problem. I copied the original data folder (first letter of my user name) to another location, and then downloaded and ran PD414esetup.exe from the PalmOne website. This installed Desktop 4.1.4 cleanly over the old installation (in the same directory). On starting PD414, it defaulted an older user name that it probably picked up from the registry, so I created a new user which matched the name that I had before.
Obviously the Desktop was devoid of content, so I attempted to import the data that I had copied out, starting with the calendar. The only option File|Import allows is the .DBA format, and although my datebook.dat was intact, I could not import it. There was a clutch of .DBA files, corresponding to some of the calendar categories that I had set up (didn't look like all categories). On importing the first of these, PD said it acquired 3 entries, and similarly a couple of others produced single-digit entries - nowhere near the six years worth of data I had before!
I then copied the backed-up data to a new location, and changed the data directory (Tools|Options) to this new location, hoping the data would be picked up. Result: no calendar, contacts or task data, but all the memo records showed up!
The other thing I tried was to copy the backed-up data into the default data directory, but PD wouldn't let me; error to the effect of "not permitted, file in use".
So, at this point, I have a functioning Palm Desktop that has my Memo records but seemingly no way to get back any of my other data (calendar being the most urgent).
Could anyone help re-connecting the data to the Desktop program?
Also, I guess the other option is to do a HotSync and let the hand-held overwrite the Desktop the very first time. I'm not very sure about this, fearing that I might lose the data on the handheld.
What advice would the experts give me?
Device: Palm Tungsten T3 running Palm OS v5.2.1
Connection: USB Cradle
Computer: Windows XP Pro on Dell Latitude E6400 laptop
Post relates to: Tungsten T3Lesson: Use the correct software version!
Re-installed using PD414EN and all is good! Hurray! -
Cannot restore my iphone 4 its stuck on reboot mode HELP
cannot restore my iphone 4 its stuck on reboot mode HELP
mirandacampos wrote:
I'm trying to restore my iphone ...it won't let me do it ... it's stuck on recovery mode
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4. -
Restoring Apps AND Data back to "New" iPhone
I just got an iPhone 3GS a few weeks ago and, since I'd been using an iPod Touch for a year, I simply transferred over that data to my new iPhone using "restore from backup." Somewhere along the way I was also prompted to upgrade to iPhone 3.1.2. However, the whole time I've been using my iPhone it's been freezing up a bit, responding sluggishly (sometimes taking a few seconds), or refusing to send mail even when it has perfect reception. I'm getting sick of this and it seems pointless.
I DO have a lot of apps, but I doubt that's really the problem. I am thinking I should finally bite the bullet and wipe the phone, restore and set up as a "new iPhone." But I'm very worried I won't be able to get back my Application DATA-- all that juicy stuff I have stored in my budget apps, databases, etc. Is there any way to restore my iPhone to factory settings and then reinstall these apps including all their data, but without dragging whatever might be corrupt and slowing things down?OK, thanks for the quick reply, that's quite helpful. Just to clarify, then: Do you think it would mean anything then to do a restore of my iPhone to factory settings and then reimport from the previous backup? Would it reset anything or would it basically end up reproducing the iPhone as it was before I started the process?
If it's not going to do anything to improve the situation, I guess there's no point in doing it that way, and maybe I should try some Genius Bar help or just sacrificing some app data in order to get the iPhone up to speed first for ongoing use. -
I deleted (to Trash) a segment of "raw footage" from an iMovie project that I did not want to delete.
I was able to retreive it from the Trash and move it to Finder, but I cannot figure out how to move it back to iMovie.
How do I do this (restore the video segment to the start of the project)?
Or, do I have to load the original video again from the camera?@ "Afterimages":
Well, yes, I suppose I could re-import the video. (LIkely ALL of it, dammit!)
So, unless I'm mistaken that would be the "long way" to resolving this issue.
I was able the take the deleted video out of the Trash and now it's in Finder. Why can't I simply re-insert it into iMovie where it orginally was? That would be the simple solution, just "click and drag", or something like that, correct? Maybe that's impossible? (In which case, I must ask, "Wouldn't the creators of iMovie have considered this "boo-boo" and done something to remedy it easily?" I doubt I'm the first vidiot to do this... -
ITunes restored my iPhone then refused to transfer backed up data back onto it!
iTunes told me there was a fault with syncing my phone and to restore it. When i did so, it gave me the option to transfer any backed up files saved on iTunes back onto my phone, only for iTunes to refuse to do this and completely wipe everything. is there any way of me finding this backed up stuff and getting it back?
Open iTunes, go to the iTunes Store, and then go to Purchased on the right hand side under Music Quick Links.
You can re-download all the songs, apps, or books you have previously purchased.
I'm not sure if this is a requirement, but just in case, make sure you download the latest version of iTunes (v10.3) too. -
Cannot restore my iPad2 after failing to install ios5, please help!
Using PC with Windows Vista and already upgraded iTunes to version 10, but when I tried to upgrade my iPad2 to ios5, I keep getting error msg 6. I have no issues with the iTunes store, I turned off the Firewall but now I cannot even use the iPad as it's stuck in recovery mode with the screen showing a usb cable and iTunes logo.
Please help!Take a look at this article. It deals with an incomplete iOS update download on an iPhone but there might be important info for your problem too.
http://www.macworld.com/article/1165828/cure_for_an_incomplete_ios_update.html -
iv forgotten the passcode on my ipad 4 useing ios 7 and when i try to restore using itunes on my pc a message appears saying that the find my ipad feature needs to be switched off first on the ipad, unfortunately i cant get into the ipad to do this, any help please.
Hello emilyg06,
Thank you for using Apple Support Communities!
Take a look at this article about what to do if you have forgotten your Passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Try this first:
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
If you have chosen to encrypt your backup, it will contain the passcode. Disable backup encryption before restoring from backup. Learn more about iOS backups in iTunes.
When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.
And this section if the above does not work.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
All the best,
Sterling -
RESETTING THE RESTRICTIONS PASSCODE - Even after restoring the iphone and bringing back the data from icloud you cannot reset your restrictions passcode as it is stored in the icloud backup.
Hello risenhauer,
Thanks for using Apple Support Communities.
To reset your Apple ID password without knowing your security questions or have access to the email account, you will need to contact Apple Account Security in your country. Links to contact can be found in the article below.
Apple ID: Contacting Apple for help with Apple ID account security
Take care,
Alex H. -
Cannot Restore My backed up data to my Q5 !! PLEASE HELP!!!!!!
Dear blackberry support,
im in the middle of a huge problem where i have become desperate and lost, here is how it all began, first of all i received an alert that a new update is available for my Q5 which is 10.2.1537 when i started to downloanding it i received an error that built in memory is full WHICH IS NOT! secondly i thought in order to get the latest update i had resolve this memory error by WIPING OFF the mobile so i did a FULL DATA BACK UP while it was running OS 10.2.0.424 , and then DID the full WIPE, but it took around 6 HOURS!!!! after the wiping process i tried to download the new update 10.2.1537 and it was successful, i connected my q5 to my laptop and opened blackberry link (latest version) selected the BACK UP FILE which i made before the wipe , BUT IT WAS UNSUCCESSFULL ( the alert message was this : this dats file isn't compatible with the version of the device software that you are currently running, update your device software and try again) WHICH i did downgrade to the previous version OS 10.2.0.424 and tried to restore the data file, but it WOULDNT WORK! please HELP im in desperate need for your help ive got my whole life on this mobile and right now im isolated!so i guess nobody is willing to help?
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Cannot Restore My BACK UP data to my Q5 !! PLEASE HELP!!!!
im in the middle of a huge problem where i have become desperate and lost, here is how it all began, first of all i received an alert that a new update is available for my Q5 which is 10.2.1537 when i started to downloanding it i received an error that built in memory is full WHICH IS NOT! secondly i thought in order to get the latest update i had resolve this memory error by WIPING OFF the mobile so i did a FULL DATA BACK UP while it was running OS 10.2.0.424 , and then DID the full WIPE, but it took around 6 HOURS!!!! after the wiping process i tried to download the new update 10.2.1537 and it was successful, i connected my q5 to my laptop and opened blackberry link (latest version) selected the BACK UP FILE which i made before the wipe , BUT IT WAS UNSUCCESSFULL ( the alert message was this : this dats file isn't compatible with the version of the device software that you are currently running, update your device software and try again) WHICH i did downgrade to the previous version OS 10.2.0.424 and tried to restore the data file, but it WOULDNT WORK! please HELP im in desperate need for your help ive got my whole life on this mobile and right now im isolated!
the following day what happened is, i did try what was mentioned in the link BlackBerry 10. Restoring Backup after a firmware downgrade. i did exactly the same but it FAILED, and i got this error (there could have been a problem with the device or connection during the restore. Verify that the device is turned on and connected) and then device restarts afterwards, hence, i started to get this error message after i updated to latest OS 10.2.1.539 but when i tried to restore the back up when i was running the previous OS 10.2.0.424 the error message was ( the back up isn't compatible etc... ) this is really confusing, my device is working just fine and its properly connected with no problems, ive been searching and looking for solutions all over the internet but no luck , im really exhausted ive been working on my q5 for almost 26 hours, im just praying to get this fixed.If you do a search you should be able to find extractor software for your backup files usually around 20 or 25 dollars.
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I accidentally added a passcode to my ipad mini after yesterdays IOS7 update. I then promptly forgot the passcode (I think apple secretly changed it really).
Its taken me 2.5hours to figure out how to reset my ipad after discovering there was no other way of getting into my ipad around the passcode.
Luckily my ipad backs up every evening to icloud so i had a new back up sat waiting for me.
Annoyingly, itunes wouldnt let me restore the factory settings as the "find my phone" thing was switched on. The only way to turn it off appeared to be via my ipad which I was unable to get into.
I eventually figured out how to restore it without this problem, by pressing the home button as I turned it on and then getting itunes to recognise it as a new ipad and restoring its settings that way.
Following this it was relatively simple to restore my icloud back up.
Everything appears to be here, my calander, my contacts etc. All my apps have been restored and Im yet to find any app that has missing data except for one (naturally the one that is most important to me).
This one app appears to have been returned to my ipad but it no longer has any data attached to it. I have lost everything. Payment info, Client info etc.
Is there any way of recovering the data. I presume its floating around the ether somewhere given I automatically back up to icloud every night.
CheersThere's one other variable, although it shouldn't really come in to play but worth checking anyway. Is it possible that the backup was made using a higher version of iOS than the one you are running now? For example, if you were running the iOS 7 beta, then restored to version 6.1.3, the backup would not be listed as you cannot restore to a backup made on a device running a higher version of iOS. If that's the case, you would have to update to the same or higher version of iOS in order to access your backup.
Also, you can redownload apps and certain other purchased media (in most countries) as discussed here: http://support.apple.com/kb/ht2519.
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