I cannot restore my iPad. Error 23. Any suggestions?
I cannot restore my iPad. When I connect to iTunes, keep getting message error 23. Not able to connect to iPad sotware update server.
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error23
Similar Messages
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after upgrading to ios 8.1.1 my ipad 4 camera doesnt work i just got blank screen, but i still can use it for facetime, i supposed after upgrading to ios 8.1.2 it will fix but it doesnt work. i cannot restore to ios 7. hopefully, any suggestion to correct it? thank you
Hello pichastos,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your camera is displaying a black screen, please follow the information outlined below.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H. -
My iPhone is in recovery mode, But once it's done with the process a tab comes up saying there was something wrong restoring it (1015) error. Any suggestions of how I could fix this?
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
In other words:
The backup to which you're trying to restore was created with a lower or previos version of iOS than the one installed on your iPhone during the recovery. If this is the case then you'll be unable to restore your phone with that backup and you'll have to set your iPhone up as new. Or,
Your iPhone was/is jailbroken. If this is the case, there is nothing anyone here or at Apple can do for you. -
Iphone 3gs needs to restore as I cannot turn phone on but cannot restore as unknown error 2001 keeps coming up.
I have tried several times on different computers. Any help or ideas? ThanksHi there Katherine,
I have an article here that addresses this error code and can give you a few more troubleshooting suggestions for this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
IPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?
I tried to update to IOS 4.3.4 today but now my iPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?
(With the old discussion groups it was easy to see where other people had similar problems, these new groups seems clunky in comparison)OK, fixed it by using SHIFT+RESTORE to load the iPad1,1_4.3.4_8K2_Restore.ipsw file in directly from the
C:\Documents and Settings\<user name>\Application Data\Apple Computer\iTunes\iPad Software Updates
folder.
No idea why the upgrade to 4.3.3 failed in the first place and no idea why iTunes was not clever enough to just do it by itself when it detected that there was a problem in the first place. -
I cannot open the general pane in system preferences. I get a message saying there is an error. Any suggestions?
The first thing I would suggest is for you to go to the folder containing your catalog, using your system browser. There will be a folder that has the extension .lrdata. Delete that folder, and then try to start Lightroom. If that doesn't work, replace your catalog with your most recent backup.
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Hey,I've got a problem on my iPad mini for a few days now?My iPad is in recovery mode at the moment and I Cannot restore my Ipad with iTunes...Can anyone help me with the solution?Each of your helps will be appreciate...Thanks for all the helps...
Follow step 1 to 6 closely to recover your iPad.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times -
My Iphone 4 comes up with "Cannot restore due to Error 21". My security settings are all ok as when I connect another Iphone to my PC, it updates & works fine. Does anyone know what Error 21 means please?
When you searched Google for "iPhone Error 21" what did you find?
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TS3694 IPHONE 3G CANNOT RESTORE AND UPDATE ERROR CODE 1015
IPHONE 3G CANNOT RESTORE AND UPDATE ERROR CODE 1015
Unauthorized modification of iOS
http://support.apple.com/kb/HT3743
ERROR 1015...
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere. -
i cannot restore my ipad software i had download a new software on itunes but i couldnot download it on ipad or restore the old software and the problem is restoring ipad firmware
Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
I upgrade my iPhone 4 to iOS 7, but cannot restore the backup "error when restoring iPhone (-1)", anyone know what should I do?
That error often indicates a hardware failure.Try restoring a few more times. If it consistently gives you that error, make an appointment at the genius bar to have it looked at.
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HT4061 cannot restore iphone 4s error 29 keeps coming up
cannot restore iphone 4s error 29 keeps coming up about 2/3rds way through process
See: http://support.apple.com/kb/TS3694#hardware
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TS3694 could not restore my ipod error 2003 any clues please
could not restore my ipods error 2003, any clues please
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you're using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that doesn't resolve the issue, try the USB issue-resolution steps listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"? -
Cannot Restore my Ipad Firmware.Firmware restore not compatible
Cannot Restore my Ipad Firmware.Firmware restore not compatible
but i download lasted firmware for my ipad,4.3.5 and 4.3.4 also cannot
what happed?i restore in DFU mode
why i want restore:because my customer forgot passwordIf you're unable to do the Restore, go into Recovery Mode per the instructions here.
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My MacBook Air, once pressed the power button, comes up with a file containing a question mark. I have tried re-starting it but this logo continues to appear and will not go. I cannot log onto my mac. Any suggestions as to what this is please?
You need to reinstall OS X:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
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