I cannot restore my ipad when I get to final step itunes message says iPhone software not compatible! 2 months now without Ipad

I am going through the process of restoring Ipad and this message appears - This is my husbands mac My own laptop is work one and won't allow download of itunes so logging in under my won account but using the itunes application he downloaded with his account - Help please

Sounds like you're trying to restore from an iPhone backup rather than iPad, make sure under iTunes that it sees your iPad & it states that it's connected & showing the iPad even if it means choosing iPad from the list.

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I have an icon on my MAC desktop called disk utility. When I click it on it a message says it is not compatible with this version of OS X. Can I then delete this set of files?

I have an icon on my MAC desktop called disk utility. When I click it on it a message says it is not compatible with this version of OS X. Can I then delete this set of files?

gjspross wrote:
I did upgrade and here is the current version: OS X 10.8.2 (12C60)
I was able to get to and open disk utility through Application> utilities
I thought the disk utility icon on the desktop may be related to my old software. I was going to move it totrash but it had over 2000 files and so I did know if it was still being used or could be moved to trash.
What kind of files are in there? Sounds like a carry over from your last system. DiskUtility should only be kept in Utilities with a shortcut in the dock or an alias on the desktop, idealy.
Cheers
Pete

When trying to install ios8 on itunes it says iphone can not be updated (-1)? Any ideas?

I downloaded ios8 on my itunes but when it was putting it onto the iphone it came up with an error message saying it could not be updated (-1).
It then went into recovery and when restoring it says it cannot be restored in an error message saying an unknown error occurred (3014)
Help is needed please!!
Thanks
Louis

Hello there!
It sounds like you are unable to update your iPhone to iOS 8 because of error code -1. I would start with the troubleshooting in this article first, named:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/TS1275
If that does not get it going again, I would use the troubleshooting for that error number from the following article:
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#1
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Thank you for using Apple Support Communities.
All the very best,
Sterling

HT1212 I followed all directions to restore my ipod (because I forgot password) but get a warning from Itunes that says "ipod could not be restored because this device isn't eligible for the requested rebuild. What do I do to unlock my ipod touch 4 g

I followed all directions to restore my ipod (because I forgot password) but get a warning from Itunes that says "ipod could not be restored because this device isn't eligible for the requested rebuild. What do I do to unlock my ipod touch 4 g

iOS: Restore error 3194 or 'This device isn't eligible for the requested build'

TS1814 I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.

I tried updating my iphone 4 using itunes but i keep getting a message saying iphone software server could not be contacted. What does this mean and how do I fix my iphone which appears to be in recovery mode.

USER-kswest wrote:
BTW I have gone to the "Contact iTunes Support" and do NOT get anywhere. That is why I am here!
You need to contact iTunes support and send an email by following the link I posted.
Simply going there does nothing.

Downloaded Firefox 6.0.2 and when launching get XUL Runner "Error: Platform version 6.0 is not compatible with minVersion =6.0.2 maxVersion =6.0.2

After downloading Firefox version 6.0.2 launching get XUL Runner "Error: Platform version 6.0 is not compatible with minVersion>=6.0.2 maxVersion<=6.0.2

If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.
The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: [http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update Browser will not start up - XUL Runner error after an update]
#Download a fresh Firefox copy and save the file to the desktop.
#*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
#Uninstall your current Firefox version.
#*'''''Do not remove personal data when you uninstall the current version'''''
#*Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
#*See [http://support.mozilla.com/en-US/kb/uninstalling+Firefox Uninstalling Firefox] '''''and''''' [http://kb.mozillazine.org/Uninstalling_firefox Uninstalling Firefox (Mozillazine)]
#*Also see: [http://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information] '''''and''''' [http://kb.mozillazine.org/Profile_backup Profile backup (Mozillazine)]
#Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
#*It is important to delete the Firefox program folder/directory to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
#*See: http://kb.mozillazine.org/Installation_directory
#Install the fresh copy of Firefox that you downloaded in step 1

HT201210 how to update iphone when message says firmware is not compatible

How can I update my iphone to current software of ios5? I keep getting an error message that my firmware is not compatible for the update. My current ios is 4.0.2, please help. thanks.

Blodwen wrote:
... I tried to update it by going to software and clicked update but it said 'iOs 5.1.1 is the most recent update' and same story when I plugged it into my computer and tried to update it on iTunes, it just said the same thing.
Then it is an iPad 1... which can only go as far as iOS 5.1.1

TS4062 I am completely frazzled! My iPhone 4s says I'm over my GB's so now I can't even delete ANYTHING, not even my texts! also when I try to sync with Itunes it says there is not enough room in the itunes library for me to sync. What do I do now?

I REALLY need help!!! My iPhone 4s is apparently OVER the amount of GB its supposed to have so it now will not even let me delete ANYTHING! Not my texts, apps- to free up space, NOTHING! It keeps kicking me off my email, wont let me get voicemail,see who last called on my "recents", wont let me send or receive text's or even let me change things in my settings. Now when I go to iTunes to sync, so I can try to free up space, iTunes sais there isn't enough space in its library for all my stuff so it WON'T sync either!!! I'm frozen and I have A LOT of VERY important stuff on my phone that I REALLY need! Can anyone tekk me what to do? PLEASE!!!!

First off try and go into your IPhone manually through My Computer and cut photos or anything you can through the device to be able to free space up so that you can continue to do what you want to do with ITunes. This way you will be able to create a backup or do what you have to do to manage your information, photos and texts on your device a little better.

When i try to burn a disk, it says "disk software not found" PLEASE help.

(Build 9200)
ASUSTeK Computer Inc. K54C
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00EBAA5406830318
Current user is not an administrator.
The current local date and time is 2012-11-23 00:14:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
SAMSUNG ELECTRONICS CO., LTD. NC10/N110
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC480ECAB098
Current user is an administrator.
The current local date and time is 2011-06-11 22:10:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel(R) 945 Express Chipset Family
Mobile Intel(R) 945 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently not running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
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F: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
Error Correction is turned on for importing audio CDs.

Please i am unable to restore my ipad due to error 3194.The restore process stalls when it gets to the point where the firmwarwe is being updated.error message 3194 comes up.please help me

please i am unable to restore my ipad due to error 3194.The restore process stalls when it gets to the point where the firmwarwe is being updated.error message 3194 comes up.please help me

http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com

I cannot restore my iPad. Error 23. Any suggestions?

I cannot restore my iPad. When I connect to iTunes, keep getting message error 23. Not able to connect to iPad sotware update server.

These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error23

When trying to update my iPad to version iOS 7.0.04 I keep getting 'Unable to Verify Update' message 'Because I am not connected to the Internet'. I am connected. I have reset iPad, reset Internet connections but to no avail?

When trying to update my iPad to version iOS 7.0.04 I keep getting 'Unable to Verify Update' message 'Because I am not connected to the Internet'. I am connected. I have reset iPad, reset Internet connections but to no avail?

Boy sure what you are doing but the current iOS level is 7.1 not 7.0.4.
You cannot update to 7.0.4.

HT201413 i cannot restore my ipad software i had download a new software on itunes but i couldnot download it on ipad or restore the old software and the problem is restoring ipad firmware

i cannot restore my ipad software i had download a new software on itunes but i couldnot download it on ipad or restore the old software and the problem is restoring ipad firmware

Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
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Note: Data will be lost. You may have to repeat the above many times.

We cannot get our Ipad Air to charge. We have tried the wall plug and the computer plug in. It just gives us a message saying it's not charging.

We cannot get our iPad Air to charge. We have tried the wall plug and the computer plug in. It just gives a message saying it's not charging.

Could be the charger, cable or iPad. Plug the USB cable into your computer. It may say "Not Charging", however, it is charging slowly and will verify that the cable is good.
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
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Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
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Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

TS2529 I had backed-up my iPhone and when I try to restore it it says that the back-up is corrupt or the iPhone is not compatible. I had a bunch of pictures that I need from that restore. Is there any way to get them back? I did the back-up to my Macbook

I had backed-up my iPhone and when I try to restore it it says that the back-up is corrupt or the iPhone is not compatible. I had a bunch of pictures that I need from that restore. Is there any way to get them back? I did the back-up to my Macbook

If the backup is corrupt, there is nothing that can be done.
For what reason did you choose to not copy the pictures off the device to a computer prior to attemping an update or whatever caused the need to restore? iPhones are not intended as sole storage of any media.

I cannot restore my ipad when I get to final step itunes message says iPhone software not compatible! 2 months now without Ipad

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