I cannot retrieve voicemail messages on my iphone having installed the new ios7 software. This is extremely annoying and very bad news as I also use my phone for business. I wish I had not upgraded to ios7. Please assist if you can, many thanks

Can anyone assist. I've downloaded the new ios 7 software for my iphone 4s phone. Ever since doing so I often cannot access
messages via voicemail. It is infuriating & potentially very costly as I sometimes take business calls on the phone. Can anyone
help as Apple expect you to pay $20 for assistance which is outrageous as it is, I assume, a glitch with their new software as all was
working fine previosly with the old operating system on the same phone. When I try to click on specific message I get a grey transparent
screen shading top & bottom of the visual display. The message refuses to play. When you click the grey shaded area it disappears but this makes no difference as the message still won't play. What a mess! Please if you can assist if you know what this problem is and how to resolve it
Many thanks

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings

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