I cannot return my iPhone4 in the UK - Apple has no return policy ???

Hello all,
I am really frustrated and angry.
I decided that due to the "grip of death" Signal Loss fault with iPhone 4's, I would return my phone and get something else. I went into the ORANGE UK's shop Monday morning, 4 days after the phone was launched, to get a refund.
They told me, "sorry, if you had bought any other phone we would be able to help you, but Apple does not have a return policy on their phones". I was astonished, could not believe him and got annoyed with him. He said that until Apple admit there is a fault and that they are prepared to honour consumer's rights to a product that works as stated, they could do nothing.
I then phoned Apple, who recommended I buy a rubber cover or hold the phone differently.
Now I have written a formal letter to ORANGE UK, though the problem really lies with Apple, who do not take returns in the UK.
I am extremely angry and disappointed in Apple. I have two Apple computers, and will never buy an Apple product again.

Apple UK does have a return policy for items purchased directly from them; 14 calendar days from date of purchase. I don't see any exception for the iPhone in the policy:
http://storeimages.apple.com/1409/store.apple.com/Catalog/uk/Images/salespolicie s_consumer.html#topic-7
So I think the Orange people are blowing smoke at you, though I cannot be certain that their contract with Apple does not have some special terms. Someone here with direct experience with Orange may be able to provide more useful insight. I would suggest you call Orange customer service directly rather than depend on the word of a shop. Unless Orange's shop personnel are better-trained and supervised than are those in the AT&T shops here, your shop manager may well be ignorant of the terms. Or deliberately telling you a lie to avoid having to take back your iPhone.
Good luck.

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