I cannot scan after updating to MAC OS X 10.10.2 (Yosemite)

Hi,
I have read lots os posts on the forum and tried all of them, unfortunately without success so far.
I am no t able to scan anymore since I updated to MAC OS X 10.10. The scanner is not recognized, only the printer and fax.
I have used the latest version of the HP Printer Software through the App Store/Update. After that I remove the printer through System Preferences/Printers and Scanner; reboot the computer, and added the printer again; however, only printing or Fax options are shown.
Please give me some magic trick so I can use my scanner.
Thank you
Carlos.

Hi Carlos,
Unfortunately it looks like that printer is no longer supported for scanning with Mac, but you might still have some options to scan without the printer software, see this thread:
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Color-LaserJet-CM2320nf/td-p/3688882
Look at ShlomiL's reply, there's a link there for VueScan that might work. Also, you should be able to scan from Apple Preview, here's a short video explaining how to do that. You still get a lot of features even though it's not the printer software.
https://www.youtube.com/watch?v=HVCE7dq8g6E
Hope this helps!
Say "thanks" by clicking the Kudos thumbs up!
Was your question answered? Mark it as an Accepted Solution!
I work on behalf of HP

Similar Messages

After updating my mac book pro to the osx yosemite.am getting some issues after starting up.a soon as it gets on the destop the screen start blinkingand i cant do anything

After updating my mac book pro to the osx yosemite.am getting some issues after starting up.as soon as it gets on the destop the screen start blinking and i cant do anything.Please help me!

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Won't scan after updating to Mavericks on Mac

After updating my Mac to Mavericks, now my printer won't scan. It WILL print, however. But when I try to scan, I get this error message:
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps: Restart the program. Close all programs that may be using the device. Reboot the computer.
I have done all the above. I have also turned off the printer and unplugged it for a few minutes. I have rebooted repeatedly. Thank you for any help you can offer!
This question was solved.
View Solution.

Hello martelloeugene,
Welcome to the HP Forums.
I see that you are having some scanning issues since you upgraded the operating system on the Mac.
Seeing the HP does have a full feature software and driver bundle for this particular operating system, I suggest that we start from scratch.
If you have the usb cable connected to the printer and the Mac, please remove it from both ends and leave it disconnected until further notice.
The first link I have for you gives instruction's on How to reset the printing system. Once we have the first step done, click on the next link for instructions on how to Repair disk permissions.
The last link I have for you is the HP Printer Drivers v3.0 for OS X. You will be given instructions on when to connect the usb cable.
If you are still having issues with scanning, I suggest then checking for apple updates as well as using the apple software for scanning.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Should I repair permissions before or after updating to Mac OS X 10.7.2?

Hi,
Should I repair permissions before or after updating to Mac OS X 10.7.2? or should I fix permissions before and after the update?

This is not a routine maintenance. Upgrades can be screwed up if the system that is upgraded is screwed up. I believe in a "better safe than sorry" approach. If you repair permissions and the hard drive prior to an upgrade then if there be a problem perhaps that problem will not propagate to the new upgraded system. If there are no problems doing the repairs is harmless.
When it comes to the topic of permissions repairs there are many opinions but not much fact. In other words there doesn't appear to be a formal analysis of whether repairing permissions is only useful when a permissions problem arises. But there is a lot of anecdotal evidence suggesting that a repair both before and after a major system upgrade can reduce the risk of problems.
This is my opinion on the matter. I do not generally disagree with Niel or MacJack, but as I said I prefer to be safe rather than sorry.
Here's my general approach:
How to Install Lion Successfully - You must have Snow Leopard 10.6.7 or 10.6.8 Installed
A. Repair the Hard Drive and Permissions:
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.3.) if DW cannot fix the drive, then you will need to reformat the drive and reinstall Snow Leopard.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the backup volume. Source means the internal startup volume.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade to Lion:
Purchase the Lion Installer from the Mac App Store. The download will start quickly. Lion is nearly 4 GBs so a fast internet connection is essential. Download time could run upwards of 4 hours depending upon network conditions and server demands at the time.
Boot From The Lion Installer which is located in your Applications folder.
Follow instructions for installation.

Lost my ability to scan after update...Hp laser jet cm1312nfi MFP

lost my ability to scan after update...Hp laser jet cm1312nfi MFP

The scanner should work using Image Capture, have you checked to see if the device is seen when you launch Image Capture. It is possible the device is simply hidden and you cannot see it.
If you cannot see it then use the Reset Printing System feature.
Finally if you still have no luck then you may have to pay for a scanning app, VueScan is highly recommended and can be found by clicking VueScan

Adobe Photoshop CS2 Error messages after update to mac os 10.4.6

After updated to mac os 10.4.6 everytime I use Photoshop CS2 I receive an error message "Could not complete your request because of a program error"
I did all the workarounds that were described in document 331627 from Adobe's website and nothing worked.
I also subscribe to maxosx.com support and someone suggested removing the legal.localized/Tien...file from the photoshop cs2/legal directory, but everytime I tried to select the directory "legal" from within the finder view, it disappeared and closed the finder window.
HELP!

Did you upgrade from a previous version of OS X like 10.3.x or 10.2.x or from a prior version of 10.4.x? If the former, there are probably some files in your previous system folder that need to be restored.
Otherwise, double click Photoshop when it's closed, and then IMMEDIATELY hold Command + Option + Shift. You'll get a box for resetting the settings. Select Yes and maybe that will help.
--Ryan

IWeb Problems after updating to Mac OS X 10.6.3

"iWeb quit unexpectedly while using the SFWordProcessing plugin"
- This message comes up every time I try to click on the homepage or "welcome" section. I had a similar problem with 10.6.2 but that was quickly solved by removing the Hoefler text. I have also tried removing the p.list and iweb domain file but nothing has been successful yet.
Any help would be appreciated.

Welcome to the Apple Discussions. Try the following fixes:
The million dollar trick or how to fix iWeb in 10.6.2
iWeb & iWork: Applications may suddenly quit after updating to Mac OS X v10.6.2
OT

Can't play mov files after update for MAC OS 10.6.8. Can't edit in Final cut anymore!

can't play mov files after update for MAC OS 10.6.8. Can't edit in Final cut anymore!. SHould i by a registration code for QT 7 Pro? I can't play mov files at all.. they were okay in my final cut time line. Now i can't see them!!! I can't import movies from my camera!!!
Help from Brazil!!!
Tks

David,
tks for your help !!!
Hi people, first, tks for Birdman308 for his link
https://www.hightail.com/dl?phi_action=app/orchestrateDownload&rurl=https%3A%2F% 2Fwww.hightail.com%2Ftransfer.php%3Faction%3Dbatch_download%26batch_id%3DOGhkZ28 xeWFiV3dYRHRVag
and makbookpro as well for his link
http://blog.lib.umn.edu/mcfa0086/discretecosine/164630.html
Now i can back to work!!!

We can't package links after updating to Mac 10.9.2

We can't package links after updating to Mac 10.9.2

From the Mail menu bar, select
Window ▹ Connection Doctor
Click the Show Detail button. A drawer opens. Try to send a message and post the text that appears. Anonymize any personal information before posting.

Hello, my 1st time here..after updates my mac yosemite my illustrator can't open. It ask me to install "legacy Java SE 6 runtime" it also affecting my dreamweaver and flash rest are fine. Im bought adobe creative suite 6 DWP. thanks

hello, my 1st time here..after updates my mac yosemite my illustrator can't open. It ask me to install "legacy Java SE 6 runtime" it also affecting my dreamweaver and flash rest are fine. Im bought adobe creative suite 6 DWP. thanks

rezala,
You should be able to get round the issue altogether without the legacy version (and its security implications), by following this:
http://oliverdowling.com.au/2014/03/28/java-se-8-on-mac-os-x/
It is even more thoroughly described in this thread, see post #3 on by gator soup:
https://forums.adobe.com/thread/1706469

I cannot perform security update with Mac OS X v10.411

I cannot perform security update with Mac OS X v10.411. My Mac Book Pro is super behind concerning updates and security.

Yes, I too have that problem. And, I have actually been hacked into, had all of my files, folders, photos, applications, sys pref, (in-other-words) EVERYTHING copied and recopied.   It has been a nightmare. My identity was completely stolen. What makes it worse is that when I told apple ~ I was told by 1 Apple Supervising Technician that I was out of my mind and that it wasn't possible. He was very dismissive and treated me if I were some kind of idiot. Well, check out below. This is since Saturday or Sunday last. I didn't authorize this and I sure as **** don' know who any of these people are.
I installed the 10.5 disk. And I too, like many Macbook Pro users had the "Black Screen" bug. So I had to go back to 10.4. I went back and this is what I inherited.   I now rarely have control over the computer, never my printer and I my security has been and is constantly being compromised. I believe that Apple needs to own up to this and, perhaps, do something about it? Am I asking too much?
Last login: Wed Sep 14 20:28:35 on console
Welcome to Darwin!
localhost:~ cat$ who
cat      console Sep 14 20:28
cat      ttyp1    Sep 14 20:28
localhost:~ cat$ whois
usage: whois [-aAbdgiIlmQrR6] [-c country-code | -h hostname] [-p port] name ...
localhost:~ cat$ finger
Login    Name                 TTY Idle Login Time   Office Phone
cat      catherine ronalds   *con    56 Wed    20:28
cat      catherine ronalds    p1         Wed    20:28
localhost:~ cat$ whois *con
Whois Server Version 2.0
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
   Server Name: CON.ZZBB.COM
   IP Address: 203.231.42.121
   Registrar: INAMES CO., LTD.
   Whois Server: whois.inames.co.kr
   Referral URL: http://www.inames.co.kr
   Server Name: CON.VENUS.ORDERBOX-DNS.COM
   IP Address: 74.54.56.236
   IP Address: 74.54.56.227
   IP Address: 74.54.56.231
   Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
   Whois Server: whois.PublicDomainRegistry.com
   Referral URL: http://www.PublicDomainRegistry.com
   Server Name: CON.TOM.RU
   Registrar: REGIONAL NETWORK INFORMATION CENTER, JSC DBA RU-CENTER
   Whois Server: whois.nic.ru
   Referral URL: http://www.nic.ru
   Server Name: CON.MERCURY.ORDERBOX-DNS.COM
   IP Address: 67.15.253.251
   IP Address: 67.15.47.189
   IP Address: 67.15.253.220
   Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
   Whois Server: whois.PublicDomainRegistry.com
   Referral URL: http://www.PublicDomainRegistry.com
   Server Name: CON.MARS.ORDERBOX-DNS.COM
   IP Address: 74.52.140.84
   IP Address: 74.52.140.82
   IP Address: 74.52.140.83
   Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
   Whois Server: whois.PublicDomainRegistry.com
   Referral URL: http://www.PublicDomainRegistry.com
   Server Name: CON.MAIYEUBE.NET
   IP Address: 207.218.250.214
   Registrar: MELBOURNE IT, LTD. D/B/A INTERNET NAMES WORLDWIDE
   Whois Server: whois.melbourneit.com
   Referral URL: http://www.melbourneit.com
   Server Name: CON.MAFIAWORLDCONFLICT.COM
   IP Address: 96.125.168.211
   Registrar: DOMAIN.COM, LLC
   Whois Server: whois.domain.com
   Referral URL: http://www.domain.com
   Server Name: CON.KONKAK.COM
   IP Address: 67.214.175.71
   Registrar: TUCOWS.COM CO.
   Whois Server: whois.tucows.com
   Referral URL: http://domainhelp.opensrs.net
   Server Name: CON.KANGX.COM
   IP Address: 210.118.234.6
   Registrar: YESNIC CO. LTD.
   Whois Server: whois.yesnic.com
   Referral URL: http://www.yesnic.com
   Server Name: CON.JCSMEDIA.COM
   IP Address: 216.199.69.35
   Registrar: WILD WEST DOMAINS, INC.
   Whois Server: whois.wildwestdomains.com
   Referral URL: http://www.wildwestdomains.com
   Server Name: CON.HNIP.CO.KR
   Registrar: INAMES CO., LTD.
   Whois Server: whois.inames.co.kr
   Referral URL: http://www.inames.co.kr
   Server Name: CON.ETVILLE.COM
   IP Address: 112.220.108.114
   Registrar: ASADAL, INC.
   Whois Server: whois.asadal.com
   Referral URL: http://www.asadal.com
   Server Name: CON.EARTH.ORDERBOX-DNS.COM
   IP Address: 67.15.253.252
   IP Address: 67.15.47.188
   IP Address: 67.15.253.219
   Registrar: DIRECTI INTERNET SOLUTIONS PVT. LTD. D/B/A PUBLICDOMAINREGISTRY.COM
   Whois Server: whois.PublicDomainRegistry.com
   Referral URL: http://www.PublicDomainRegistry.com
   Server Name: CON.DIABLOIII.PRO
   Registrar: OVH
   Whois Server: whois.ovh.com
   Referral URL: http://www.ovh.com
   Server Name: CON.DELDC.COM
   IP Address: 210.91.181.71
   Registrar: YESNIC CO. LTD.
   Whois Server: whois.yesnic.com
   Referral URL: http://www.yesnic.com
   Server Name: CON.CONFESIONESDESOFIA.COM
   IP Address: 174.121.246.152
   Registrar: MYDOMAIN, INC.
   Whois Server: whois.namesdirect.com
   Referral URL: http://www.namesdirect.com
   Server Name: CON.CAUTO.COM
   IP Address: 12.31.226.135
   Registrar: NETWORK SOLUTIONS, LLC.
   Whois Server: whois.networksolutions.com
   Referral URL: http://www.networksolutions.com
   Server Name: CON.BLAZINGREALMS.COM
   IP Address: 68.67.78.230
   Registrar: OVH
   Whois Server: whois.ovh.com
   Referral URL: http://www.ovh.com
   Server Name: CON.BELLSFERRY.COM
   IP Address: 216.199.69.35
   Registrar: WILD WEST DOMAINS, INC.
   Whois Server: whois.wildwestdomains.com
   Referral URL: http://www.wildwestdomains.com
   Domain Name: CON.NET
   Registrar: UNIVERSAL REGISTRATION SERVICES INC. DBA NEWDENTITY.COM
   Whois Server: whois.newdentity.com
   Referral URL: http://www.newdentity.com
   Name Server: NS1.SEDOPARKING.COM
   Name Server: NS2.SEDOPARKING.COM
   Status: clientDeleteProhibited
   Status: clientTransferProhibited
   Status: clientUpdateProhibited
   Updated Date: 04-may-2011
   Creation Date: 03-may-2003
   Expiration Date: 03-may-2012
   Domain Name: CON.COM
   Registrar: TUCOWS.COM CO.
   Whois Server: whois.tucows.com
   Referral URL: http://domainhelp.opensrs.net
   Name Server: NS1.CON.COM
   Name Server: NS2.CON.COM
   Status: clientTransferProhibited
   Status: clientUpdateProhibited
   Updated Date: 05-nov-2010
   Creation Date: 05-dec-1993
   Expiration Date: 04-dec-2011
>>> Last update of whois database: Thu, 15 Sep 2011 04:25:10 UTC <<<
NOTICE: The expiration date displayed in this record is the date the
registrar's sponsorship of the domain name registration in the registry is
currently set to expire. This date does not necessarily reflect the expiration
date of the domain name registrant's agreement with the sponsoring
registrar. Users may consult the sponsoring registrar's Whois database to
view the registrar's reported date of expiration for this registration.
TERMS OF USE: You are not authorized to access or query our Whois
database through the use of electronic processes that are high-volume and
automated except as reasonably necessary to register domain names or
modify existing registrations; the Data in VeriSign Global Registry
Services' ("VeriSign") Whois database is provided by VeriSign for
information purposes only, and to assist persons in obtaining information
about or related to a domain name registration record. VeriSign does not
guarantee its accuracy. By submitting a Whois query, you agree to abide
by the following terms of use: You agree that you may use this Data only
for lawful purposes and that under no circumstances will you use this Data
to: (1) allow, enable, or otherwise support the transmission of mass
unsolicited, commercial advertising or solicitations via e-mail, telephone,
or facsimile; or (2) enable high volume, automated, electronic processes
that apply to VeriSign (or its computer systems). The compilation,
repackaging, dissemination or other use of this Data is expressly
prohibited without the prior written consent of VeriSign. You agree not to
use electronic processes that are automated and high-volume to access or
query the Whois database except as reasonably necessary to register
domain names or modify existing registrations. VeriSign reserves the right
to restrict your access to the Whois database in its sole discretion to ensure
operational stability. VeriSign may restrict or terminate your access to the
Whois database for failure to abide by these terms of use. VeriSign
reserves the right to modify these terms at any time.
The Registry database contains ONLY .COM, .NET, .EDU domains and
Registrars.
No match "*con."
localhost:~ cat$

After updating my mac from snow leopard to mountain lion, i can not connect to the internet anymore

After updating my mac book pro from snow leopard to mountain lion, i can not connect to the internet anymore ;(
Anyone know what is wrong with it??
Is something wrong with mountain lion or the wifi itself????
HELP PLEASE!!
I need to use the internet desperately but i cant...
Thank you so much xxx

Hi galleryskins,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
OS X Mountain Lion: Zoom content on the screen
Zoom with a mouse or trackpad
To zoom in and out, hold down the modifier key you specified while you perform the scroll gesture.
For example, if you have a trackpad and used the default settings, zoom in by holding down the Control (^) key while you drag two fingers up on the trackpad. Zoom out by holding down the Control key while you drag two fingers down on the trackpad.
If you chose Picture-in-picture zooming, a window appears near the mouse cursor with the magnified image. If you chose Fullscreen zooming, the entire screen displays the magnified image.
I hope this information helps ....
Have a great day!
- Judy

My iPhone 5 64g cannot on after update latest ios from 8.2 to 8.3

My iPhone5 64g cannot on after update latest ios 8.2 to 8.3

Thanks for the quick response ,
it did help alot and now the iphone works much much better and faster.
can you please try to figure out how to fix the messages search so it work fine
its give me now result maximum up to 3 days old
thanks friend

HT1338 After updating my mac to the new operating system I have had several problems. Now my printer program is not working.

After updating my mac to the new operating system I have had several problems. Now my printer program is not working.
Do you have any suggestions?

Start by telling us what printer you hope to use.
Look at the printer manufacturers site to see if they have a 10.9 print driver.
Assuming you have tried to delete & re-add the printer it's possible that the model is no longer supported.
You can also try the printing system reset…(I think 10.9 is the same as the Lion instructions).
http://support.apple.com/kb/HT1341
If the model is supported you should be able to add it & the driver will be downloaded.

Cannot scan after 1/16/2008 OS updates

Installed the four(?) Apple OS updates that appeared after Steve Job's keynote at Macworld 2008. Now, I cannot scan from Photoshop with my Epson Perfection 4870 flatbed scanner. Worked fine last week. Now, Photoshop says it cannot find the scanner on the bus. Aaugh! Anyone else have peripheral problems?

The scanner red status was flashing. I disconnected it and tried it on a Mac mini. The status light was green. Tried it again on the iMac. Works fine. Go figure. So, everything is fine, now. Thank you.

I cannot scan after updating to MAC OS X 10.10.2 (Yosemite)

Similar Messages

Maybe you are looking for