I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
How do I resolve the issue?

petergole,
To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane
3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Finally, use this guide to reinstall: http://goo.gl/Na4Qm
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

Intermittently having issue sending scans to networked directory folder HP Officejet Pro 8600 N911g

Hello All,
I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following error;
"Cannot connect to \\'Server details\Folder location path'. Make sure the remote computer is turned on."
Now I have seen many post about disabling the filewall and other, however none of this type after an install.
Some obvous checks have been made already, Network cable replace, Changing of the destination folder location, and reseting the password for the scanner to auth as well as confirming the permisions. And each time the tests via the web console and physical tests work fine though this doesn't last.
Could anyone help?
Thanks

Hi @Paperjam27
From your description, it sounds like the issue is intermittent. It can sometimes be challenging to identify the root cause of an issue when the problem is not consistent, but I am happy to work with you towards a solution. I suspect the issue might have something to do with the network. I know you said you have tried a new cable and done some troubleshooting already but bear with me here.
When you say you replaced the cable, do you have an Ethernet cable connected between the printer and the router? if not, then I wonder if there is some sort of interference on your wireless connection. Is your router is a dual band router broadcasting both 2.4 and 5.0 frequency? The printer only works on 2.4GHz, maybe this is the root cause.
The channel your router is set to can impact your network consistency too. For example, if you are on channel 11 and others in your area are also on channel 11 or even 9 or 10 it causes congestion on that channel. Think of the channel like a highway or interstate, the more cars on that highway/interstate, the slower you go due to congestion, if you are on a highway with less people are on it, it is more like smooth sailing! You can print a network configuration page to see what channel you are using and see what channel others in your area are no. If the higher channels are most common you might consider changing yours to 1, 2, or 3, and visa versa. How to: Printing a Network Configuration Page.
has this ben an issue since you have had the printer or did it recently start happening? If this only recently started, can you think of anything that changed recently? Do you have only one access point (router) or do you have a secondary router or extender? Can you think of anything that might be interfering with your network, and do you find the issue occurs more at a certain time of the day than others?
I found on my network at home, I was often seeing delays in response time in the early evening because others are coming home from school and work and 'clogging up the channel', I changed the channel and have had little to no issue since.
Let me know if you think of anything, and post back with the answers to the questions I have posted and I will get back to you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8600 N911g always cannot print and scan after turn on the Mac from sleep

Dear Community:
This is my printer:
1. Product Name and Number
Product Name HP Officejet Pro 8600 N911g Product Model Number CM750A Product Serial Number {Private Information Removed} Service ID 23022 Firmware Version CLP1CN1150CR Total Page Count 4187
2. Operating System installed (if applicable)
Mac OS X 10.7.5
3. Error message (if any)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
4. Any changes made to your system before the issue occurred
Nothing. I just put my Mac to sleep and put it back on.
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
Is there anyone out there who have any idea on how to solve this problem? Thank you all in advance.
This question was solved.
View Solution.

OK, here are more specific instructions:
1. Open Finder (double-click the Finder icon in the Dock).
2. On the left side of the resulting Finder window click on Applications.
3. Double-click on "Image Capture".
4. Follow the instructions above.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Re: how do i scan documents with my hp officejet pro 8600. Thank you

salmonchas3r wrote:
could someone please tell me how to scan documents with my hp officejet pro 8600? Thanks.
salmonchas3r wrote:
could someone please tell me how to scan documents with my hp officejet pro 8600? Thanks.

Hello Jaelyn,
Welcome to the HP Support forums. I gather that you would like to learn how to scan using your Officejet Pro 8600 printer.
You didn’t indicate which operating system you are using so I have included all the How To Scan documents for you.
How to Scan: From the Control Panel
How to Scan: OS X v10.6
How to Scan: OS X v10.7
How to Scan: OS X v10.8
How to Scan: OS X v10.9
How to Scan: Windows XP
How to Scan: Windows Vista
How to Scan: Windows 7
How to Scan: Windows 8
How to Scan: Windows RT or Windows 8 on a Tablet
How to Scan: From a Mobile Device
Happy Scanning!
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How do i scan documents with my hp officejet pro 8600

could someone please tell me how to scan documents with my hp officejet pro 8600? Thanks.
This question was solved.
View Solution.

I understand you are looking to scan. I would take a look at this document.
Let me know if this helps.

OfficeJet Pro 8600 N911g cannot complete s/w installation on laptop running XP

Initially, successfully installed the 8600 s/w on a Dell D810 laptop running XP which is linked both via Ethernet and wirelessly to the same LAN as the printer. The printer is wirelessly linked to a port on a WAP device connected to the LAN/router. After setting up the router with DNS 8.8.8.8 and 8.8.4.4 addresses, successfully set-up e-Print function thru Verizon high speed internet connection. This confirms that the my LAN and Internet can see the printer connection through the WAP. Guess I should have left well enough alone, but I decided to also install the printer on my desktop, a Dell XPS desktop (also running on XP) that is linked thru a wired Ethernet connection to the same LAN.
The XPS s/w install was flawless and I can print from the desktop and HP e-print functions continue to work on the 8600, but I can no longer print from the laptop. As I mentioned, the s/w did load successfully on the laptop when I initially installed the printer. Following a suggestion on HP's website, I uninstalled the HP 3800 s/w in an attempt to reinstall the printer on the laptop. However, I have not been able to successfully reload the s/w on the laptop, despite numerous attempts.. The program can find the printer on the LAN, it always comes up with the same result: "The printer was unable to be installed over the network". I confirmed that there is no firewall or security setting blocking the s/w load.
As part of my problem resolution, I've also followed the procedures contained in HP Troubleshooting Your Wireless Connection but still cannot complete the installation process on the laptop. In my latest attempt to resolve the problem, I marked the 8600 as shared on the XPS desktop system, as suggested in another post, but suspect that would only affect USB-connected printers, not those that are wirelessly connected.
When I downloaded the HP Hardware Diagnostic Utility (HPHDU), it also was able to find the printer on the LAN but displayed a message: "We're sorry but the OfficeJet Pro 8600 N911g in not supported by this utility".
Can anyone offer a suggestion as to why the 8600 install worked successfully when initially loaded on my laptop but I cannot reload it? That could provide a clue as to what is blocking the reinstallation on the laptop. As I said, the desktop s/w loaded successfully and I can access the 8600's functions from there. Each of the HP utilities I downloaded from HP and have run on the laptop can find the 8600, but none can complete the s/w load so that I can use the printer from the laptop.
The LAN also has an Ethernet link to a HP OfficeJet 7310 that can be accessed from any PC on my network, so I reluctant to entirely remove all HP software so I can at least have one printer operational. I feel like I am on the bleeding edge of technology so any help is appreciated!
Thanks.

Hi,
Thank you for posting,
I see that you have issues with reinstalling the Officejet pro 8600 drivers on your DELL Laptop.
In order to resolve the issue, please follow the steps given below:
1. Please uninstall the printer drivers by going to Add or Remove programs in control panel. Then click on start and click on Run. In the run window, please type Taskmgr.exe and click on OK. In the task manager window, please click on the Process tab and check if there are any HP Processes running. If there are any HP Processes running, please select the process and click on end process.
2. Then click on Star and click on printers and faxes. Then the printers and faxes window, please click on File in the menu bar and then click on Server Properties. In the server properties window, please click on the Drivers tab and check if the HP Deskjet drivers are included. If you find any, please select the drivers and click on remove and then click on apply and click on OK.
3. Then go to C:\ProgramFiles\HP and delete the folder with the name of the name of the printer.
4. Then go to C:\Program Data\ and delete the folder with the name of the name of the printer.
5. Then go to C:\Windows\System32
And delete the HP DLL files related to the printer.
6. Then go to C:\Windows
And rename the twain_32 folder to twain_32_old.
7. Then click on start and click on Run. In the run window type %temp% and press enter. In the Temp folder delete all the files.
8. Delete HP Printer Software entries in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the Registry Editor window go to
HKEY_CLASSES_ROOT\Installer\Products and then click on each folder and check if that entry belongs to HP. If you find any entry related to HP, please delete it.
9. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
and then click on each folder and check if that entry belongs to HP Printer. If you find any entry related to HP printer, please delete it.
10. Then go to C:\Documents and Settings\All Users\Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
11. Then go to C:\Documents and Settings\User name of the computer\AppData\ Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
12. Assigning the permissions in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the registry editor window, please right click on HKEY_CLASSES_ROOT and click on permissions.
c. In the Permissions window, please select each user and assign full permissions.
d. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
e. Then right click on HKEY_CURRENT_USER and click on permissions.
f. In the Permissions window, please select each user and assign full permissions.
g. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
h. Right click on HKEY_LOCAL_MACHINE and click on permissions.
i. In the Permissions window, please select each user and assign full permissions.
j. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
k. Right click on HKEY_USERS and click on permissions.
l. In the Permissions window, please select each user and assign full permissions.
m. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
n. Then right click on HKEY_CURRENT_CONFIG and click on permissions.
o. In the Permissions window, please select each user and assign full permissions.
p. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
q. Close the Registry editor.
13. Then Click on start and click on run. In the run window type MSCONFIG and press enter. In the system configuration Window, please click on the Startup Tab and then click on Disable All and then click on Apply.
14. Then click on the Services tab and then check the box “Hide all Microsoft services” and then click on Disable all and then click on Apply and then click on OK.
15. Please restart the computer. Then click on Start and click on run. In the run window type Services.msc and Press enter.
16. In the services window, please right click on each service mentioned below and click on restart.
a. Windows Image Acquisition
b. Shell Hardware Detection
c. Remote procedure call (RPC)
17. After restarting the above services download the drivers from hp.com and start the installation.
Once the installation is completed, please try to scan and check.
Please follow the steps given above and that should resolve the issue.
If the issue still persists, please follow the steps given below:
1. Click on Start and click on Run. In the run window, please type services.msc and click on OK.
2. In the services window, please right click on the “Windows Image Acquisition Service and then click on Properties.
3. In the Properties window, please click on Dependencies window and check the dependencies.
It should be “Remote Procedure Call” and “Shell Hardware Detection”. If you find anything else, then you will have to change the dependencies of the services.
4. Close the Properties window and then make sure the Remote Procedure Call service and the Shell Hardware Detection services are Started. If any of these services are not started, please restart these services and then restart the Windows Image Acquisition service.
5. Please close the services window and then click on start and click on run. In the run window type regsvr32 shimgvw.dll and press enter.
6. You will see a Popup window on the screen, click on OK and close the window and then try to start the Windows Image Acquisition service.
If the Dependencies of the Windows Image Acquisition service is different from the one mentioned above, then please follow the steps given below to change the dependencies:
a. Click on Start and click on run. in the Run window type Regedit and click on OK.
b. In the Registry window, please go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc
c. In the right hand side of the Registry editor window, please right click on DependOnService and click on Modify.
d. Then in the Value data filed enter
RpcSs and press enter and then type
ShellHWDetection
e. Then click on OK.
f. Then go to services and try to restart the Windows Image Acquisition service.
Afetr restarting the Windows Image Auquisition service, please try to reinstall the printer drivers.
Please follow the steps given above and that should resolve the issue.
Thank you.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

My mac has10.5.8 and should be compatible with new HP officejet pro 8600. I can't get it to install for wireless, nor to work with USB cable. Have tried downloading HP install directly from HP and it still doesn't work.

I just bought a new HP OfficeJet Pro 8600 printer. I have been unable to download the installation for wireless connection even though have had the assistance of Costco tech, HP tech and some advice from Apple. Because the system is MacOs 10.5.8 the error says it is incompatible, even though the product lists compatiblilty with 10.5, 10.6. I was advised 1 option might be to obtain Snow Leopard for installation, however am somewhat reluctant as the bo states 10.5 should work and Snow Leopard is 10.6, which is also listed as compatible. I am unable to get the printer to work even with USB cable. Too much time spent on this and I hate to start over with another printer because I'm afraid I might have the same trouble. Is Snow Leopard something I should get anyway? Help!

Snow Leopard has more compatible Java.
https://discussions.apple.com/docs/DOC-2455
explains more about upgrading to Snow Leopard.
If that doesn't work to fix the problem, then see my FAQ* on printing:
http://www.macmaps.com/printersx.html

Unable to Communicate with Printer. HP Officejet Pro 8600 N911g

Unable to Communicate with Printer. HP Officejet Pro 8600 N911g {Removed for privacy}
I cant even connect to the printer on IE, Firefox I get in just fine.
I have it set to only warn of ink when printing so what fix won't work
I noted my Firmware
I am on Win 7 64 bit

Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
After it restarts the spooler go ahead and retry printing. Let me know if this works.
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet Pro 8600 N911g Scan to gmail with 2-step verification

I have an HP Office Jet Pro 8600 N911g printer which is a replacement for another one. I am using gmail. I am seting up the Scan to E-mail. I put in all the required information asked by the wizard and when I test it, it comes back with "Incorrect credentials". My gmail has a two step verification process where it will send a code to my mobil device. I remember setting the Outgoing E-mail profiles up on the previous printer before the replacement but I cannot remember how I got the "scan to E-mail" to work using the 2-step gmail verification.
Looking at another post about gmail I even click on the "Network" tab and changed the IPv4 DNS server settings to 8.8.8.8 and 8.8.4.4.
I checked and tested my gmail/Google to make sure that my gmail 2-step verification is working correctly.

Scan to email allow you to take a document that you have and send it wherever you want to send it as long as you have someone's email or you can send the document to your email.
Here is the solution to the 2-step verification with google's email.
Get into your google email. Click on your picture or name in the right-hand corner and click "Account". On the "Signing In" box click on "2-step verification". From there go to the App-Specific passwords tab. Click "manage application specific passwords". At the bottom chose mail, select device and then generate. Follow the prompts and guidelines from that point.

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

INTERNET NOT WORKING WITH PRINTER HP OFFICEJET PRO 8600

Hi,i have new printer HP OFFICEJET PRO 8600.if i connect printer to PC internet stops to work.I have mobilstick internet.Its working without printer.IF the printer is connected and i put mobilstick to PC its writeing the device cannot be recognized.The internet is working with old printer.
I have windows XP.thank you

It does sound like there is a compatibility problem. You might try posting on one of the computer boards to see if anyone has advice on a computer setting that might help solve the compatibility problem. Click Here
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Unable to Communicate with Printer Error - Officejet Pro 8600

My printer was working fine last week... printing from my Mac desktop via wireless.
Now, when I try to print, the progress window is just hanging... trying to find the printer.
I deleted the printer in my settings and tried to reinstall. Now, I am getting an error message that says: Unable to Communicate with the Printer at this Time.
Help, please!
Comuputer: Mac OSX Version 10.9.3
Printer: Officejet Pro 8600 Plus... only about 3 months old!

Hello K_D123, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having wireless issues. I would like to try and help.
I would recommend powering off your computer and printer. Once they are both off, I would unplug the power from the back of your wireless router, wait 60 seconds and plug it back in. After the router has begun broadcasting, power on the printer and computer.
I would also recommend following the steps in this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How do I print grayscale with an HP Officejet Pro 8600?

I have an "HP Officejet Pro 8600 Pro e-All-in-One" printer. Can I print grayscale or black and white with it?
I'm running OS X 10.8.2 Mountain Lion. In System Preferences for Print & Scan, I chose the driver called "HP Officejet Pro 8600" (rather than the default of "AirPrint"). In the print dialog box, under "Color Matching", I select "ColorSync" rather than "Vendor Matching" and get a list of seven ColorSync profiles as shown below, none of which are grayscale or black and white.
Am I simply out of luck because HP hasn't provided the necessary feature?

With the most recent batch of printer drivers, the vendors have provided their own grayscale setting rather than creating a ICC profile and adding it to the ColorSync library. So if you set Color Matching back to Vendor and then change from the Color Matching menu to one of the HP menus, maybe there is a Grayscale option available this way.
With reference to my Canon MP990, I don't use HP so don't know the menu names, I have a Quality menu and within here is the Grayscale setting.

Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
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I appreciate your input !
Thank You,
Donald

I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

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