I cannot search a specific word or information on the webpage when using Firefox browser on Mac OS X 10.6.8. When I go to File menue and select "Find" or "Find again", there is no response. What is going on and how can I fix it? Thanks. Sonia

I am using the latest Firefox version.

Does the Find bar show when you select Find (Cmd + F)?
You can try:
*http://kb.mozillazine.org/Corrupt_localstore.rdf

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I have a macbook unibody. the dvd driver cannot pull in a cd and when i ma pushing it a little more it pushes it out! does anyone knows what is wrong? or how can i fix it?

hi everyone!
i have a macbook unibody and when i put a cd on the dick driver in it doesnt pull it , but when i push it in a little more it push it out!
does anyone knoes what is wrong? or how can i fix it?
thnx

I'm not sure about your question, it's seems somewhat unclear, but if the above command doesn't work another you can try is using the diskutil command as follows:
"diskutil list"
or
"df -h"
(without "" quotes)
find where the cd is (usually /dev/disk1 but not always depending on what else you have pluged in)
then simply use the 'diskutil' command with the 'eject' argument specifying the device found from the previous command '/dev/disk1'(or what ever your optical is labeled as).
If this isn't your question, I have a macbook unibody late 2009 model and the strangest thing happends, If I downgrade to 10.6.1 my optical drive works fine anything 10.6.8 and above ejects my disk immediately, I have also tested my optical drive out on other OS's such as various linux distro's. Therefore I have come to the conclusion its a bug. - just food for thought. Hope some of this helps

TA44551 Just recently my ipod nano's battery seemed to stop working? I plug it into a charger, the ipod says it's charged, but when I take it off the charger, the screen goes black. What's going on? How can I fix it?

Just recently my ipod nano 4th generation's battery seems to be messed up? I plug it into the charger and the ipod says it's charged, but when I take it off the charger, the screen goes black. What is going on and how can I fix it? I'm really sad because it happened so suddenly.

Yes. The battery appears to be shot and in need of a replacement. This can either be done by Apple or a third party repair company.
http://www.apple.com/support/ipod/service/prices/
You can Google "iPod battery replacement" for third party service centers.
B-rock

Server unavailable I keep getting this message on my iPad 2 whenever I try to access the internet, in any program or app. It happens for both cellular and wi-fi. What's going on? How can I fix it?

Server unavailable. All internet, wi-fi and cellular. iPad2

Hello, susan9941.
Thank you for visiting Apple Support Communities.
I understand you are not receiving internet via Wi-Fi or through your carrier. Start with a reset of your network settings: Tap Settings > General > Reset > Reset Network Settings. Reconnect to your network and test. If the issue persists, try going through the steps in the two articles below.
iPhone cellular data connection issues
http://support.apple.com/en-us/HT201415
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/en-us/TS1398
Cheers,
Jason H.

I have Photoshop 7 on a laptop with windows 8.1. When I try to open Photoshop 7 I get the error message "cannot open missing personalization information". What is this and how can I fix it?

I have Photoshop 7.0. This is on a laptop running windows 8.1. When I try to open it I get the errro message: " cannot open missing personalization information".
what is this and how can I fix it.

Run it in compatibility mode and input the credentials.
Mylenium

I cannot import music I bought from another site into iTunes. The files are there but they won't import into Itunes. How can I fix this? Thanks!

I cannot import music I bought from another site into iTunes. The files are there but they won't import into Itunes. How can I fix this? Thanks

What format are they in?
What happens when you try?
Have you tried placing a copy in the Automatically add to iTunes folder?
tt2

My gen 4 ipod shuffle is not showing the green light when I switch it on (Green area shown). But when I plug it into the computer there initial orange blink and then solid orange. What wrong with it and how can I fix it.

My gen 4 ipod shuffle is not showing the green light when I switch it on (Green area shown). But when I plug it into the computer there initial orange blink and then solid orange. What wrong with it and how can I fix it.

Hello Korawees,
I was researching the issue you are describing and had a recommendation. The device is very simple, so the software troubleshooting for it is pretty limitted so I think you shoud restore the iPod shuffle and re sync the content. That way, if it is a software issue, this will fix it. Here is the article named Restoring iPod shuffle to factory settings found here: http://support.apple.com/kb/HT1481.
Before Starting
It is important to understand the difference between "update" and "restore." Update does not affect your settings or songs, it simply installs updated software that controls iPod shuffle. Restore erases the disk and restores iPod shuffle to its original factory condition with updated software. If you only need to update iPod shuffle, this should be done on the computer where music is normally synced. Updating on another computer will result in all songs being removed from iPod shuffle.
Warning: Because Restore erases all songs and files on iPod shuffle, make sure to back up any files you've saved on iPod shuffle. Your songs, podcasts, and audiobooks can be synced back to your iPod shuffle if the items are part of your iTunes library.
How to restore iPod shuffle
Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
Download and install the latest version of iTunes if you do not already have it installed.
Open iTunes, and then connect iPod shuffle to your computer.
After a few moments, iPod shuffle will appear in the Devices section on the left side of the Tunes window.
Select iPod shuffle under Devices and you will see information about it appear in the main iTunes window under the Summary tab/button for iPod shuffle (3rd and 4th generation) or the Settings tab/button for iPod shuffle (1st or 2nd generation).
The Version section tells you whether iPod shuffle is up to date or needs a newer version of the software.
Click the Restore button. You will be presented with one or more restore options that may prompt iTunes to automatically download the latest iPod Software. The 4-possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software currently on your computer.
Restore Option 4: Restore and Update - Restores after downloading the latest iPod Software on your computer.
If you are using a Mac, a message will appear prompting you to enter an administrator’s name and password.
A progress indicator will appear on the computer screen indicating that the restore process has started. Do not disconnect iPod shuffle during the restore process.
After the restore process is complete, the iPod shuffle's status light will flash orange continuously. The iPod Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences as you did when you connected your iPod shuffle for the first time.
When you come to step 7, I recommend Restore Option 4.
Take care,
Sterling

My iPod doesn't sync it keeps coming up with the message "The iPod 'iPod Nano' cannot be synced. An unknown error occurred (13019)." What does this mean and how can I fix it.

My iPod doesn't sync it keeps coming up with the message "The iPod 'iPod Nano' cannot be synced. An unknown error occurred (13019)." What does this mean and how can I fix it?

I am getting the same error message. Have you figured it out?

When I plug my iPod in my computer, "This iPod cannot be used because the Apple Mobile Device Service is not started" message pops up. What does this mean and how can I fix it?

When I plug my iPod in my computer, "This iPod cannot be used because the Apple Mobile Device is not started" message pops up. What does this mean and how can I fix it?

Hello di_gitrdone,
Start with this article describing how to restart this service.
http://support.apple.com/kb/ts1567
B-rock

When I try to sync my ipod it says it cannot be synced because "a duplicate file name was specified". What does that mean and how can I fix it??

When I try to sync my ipod it says it cannot be synced because "a duplicate file name was specified". What does that mean and how can I fix it??

I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

When I try to sync my iPhone with my computer I get this message "This iPhone cannot be used because the Apple mobile device service is not started" What does this mean and how can I fix it?

When I try to sync my iPhone 4S with my computer, I get this message: "This iPhone cannot be used because the Apple mobile device service is not started" What does this mean, and how can I fix it?

means that apple mobile device service needs to be started try this article to get it turned back on
Restart apple mobile device service

I recently downloaded IOS7 and then iTunes informed me that I had to update to itunes 11.1. So I updated it and it said it couldn't be done, and I had to do so manually. What does this mean and how can I fix it?

I recently downloaded IOS7 and then iTunes informed me that I had to update to itunes 11.1. So I updated it and it said it couldn't be done, and I had to do so manually. What does this mean and how can I fix it?

Soph5 wrote:
Windows xp on a toshiba computer
Thank you...
Try here > iTunes free download from www.itunes.com/download
Also... See here > http://www.apple.com/support/itunes/install/

HT201210 When I try to restore my ipod, I get a dialogue box that pops up that says the restore has failed because the requested resource cannot be found. What is the problem, and how can I fix it?

When I try to restore my ipod, I get a dialogue box that pops up that says the restore has failed because the requested resource cannot be found. What is the problem, and how can I fix it?

Hi IG viper,
Placing your iPod into recovery mode should allow you to successfully restore the device.
You might see these error messages if any of these are true:
Your device has a beta version of iOS.
You're trying to install an earlier version of iOS (downgrading).
Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS.
Resolve iOS update and restore errors
http://support.apple.com/en-us/TS3694
Sincerely,
Allen

What is the cause of the Spinning Wheel of Death (SWOD) and how can we fix it?

What is the cause of the Spinning Wheel of Death (SWOD) and how can we fix it?
I get the SWOD using Safari, Mail, Google chrome, Firefox, Mathematica, and other programs. This cannot be a browser plug-in issues as other forums suggest. I suspect a windows process at the root but I don't enough to know how to trace. Does anyone know what's causeing this epidemic?

I'm having a similar problem. Someone PLEASE HELP!
I'll start with just an example of what I've been facing. During the composing of this post, when I switched from Firefox to Word, I had to wait 60 seconds before the spinning wheel stopped and I got a cursor. I then copied one set of Etrecheck results, switched back to Firefox, hit Command-v to paste and had to wait 45 seconds or so for the spinning wheel to stop. And the paste operation didn't paste until I hit Command-v again (with no wait this time).
Here's what I've done:
I tried three times to run a scan with avast! and all three times the scan was unable to complete.
I restarted holding down Command-r and it found and fixed many permissions, but found no problems with files.
I ran Etrecheck in a "Safe Boot" and in a normal startup and there were two things that were tagged as "[failed]" in the normal startup:
Launch Agents: [failed]com.logmein.LMILaunchAgentFixer.plist Support
User Launch Agents: [failed][email protected]
I apologize for taking up so much space, but here are the results from both Etrecheck runs:
EtreCheck in Safe Mode
EtreCheck version: 1.9.12 (48)
Report generated July 24, 2014 3:38:40 PM CDT
Hardware Information:
MacBook Pro (17-inch, Early 2008) (Verified)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores
5 GB RAM
Video Information: GeForce 8600M GT - VRAM: 512 MB
Color LCD 1680 x 1050
System Software: Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:12:35
Disk Information: WDC WD1600BEVS-00VAT0 disk0 : (160.04 GB) disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (27.6 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[not loaded]com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) Support
[not loaded]com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[not loaded]com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded]com.devguru.driver.CDFree (0.1.8) Support
[not loaded]com.devguru.driver.DevGuruVsp (0.1.8) Support
[not loaded]com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded]com.parallels.kext.prl_usb_connect (7.0 15107.796624) Support
[not loaded]com.vmware.kext.vmci (3.1.4) Support
[not loaded]com.vmware.kext.vmioplug (3.1.4) Support
[not loaded]com.vmware.kext.vmnet (3.1.4) Support
[not loaded]com.vmware.kext.vmx86 (3.1.4) Support
Startup Items: HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[not loaded]com.adobe.fpsaud.plist Support
[not loaded]com.adobe.SwitchBoard.plist Support
[not loaded]com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
[not loaded]com.avast.init.plist Support
[not loaded]com.avast.uninstall.plist Support
[not loaded]com.avast.update.plist Support
[not loaded]com.cloudpath.maccmd.plist Support
[not loaded]com.crashplan.engine.plist Support
[not loaded]com.google.keystone.daemon.plist Support
[not loaded]com.logmein.logmeinblanker.plist Support
[not loaded]com.logmein.logmeinserver.plist Support
[not loaded]com.logmein.raupdate.plist Support
[not loaded]com.oracle.java.Helper-Tool.plist Support
[not loaded]com.oracle.java.JavaUpdateHelper.plist Support
[not loaded]com.orbicule.uc.plist Support
[not loaded]com.parallels.desktop.launchdaemon.plist Support
[not loaded]com.vmware.launchd.vmware.plist Support
Launch Agents:
[not loaded]com.adobe.AAM.Updater-1.0.plist Support
[not loaded]com.avast.userinit.plist Support
[not loaded]com.google.keystone.agent.plist Support
[not loaded]com.hp.help.tocgenerator.plist Support
[not loaded]com.logmein.LMILaunchAgentFixer.plist Support
[not loaded]com.logmein.logmeingui.plist Support
[not loaded]com.logmein.logmeinguiagent.plist Support
[not loaded]com.logmein.logmeinguiagentatlogin.plist Support
[not loaded]com.oracle.java.Java-Updater.plist Support
[not loaded]com.orbicule.UCAgent.plist Support
[not loaded]com.parallels.desktop.launch.plist Support
[not loaded]com.parallels.DesktopControlAgent.plist Support
[not loaded]com.parallels.vm.prl_pcproxy.plist Support
User Launch Agents:
[not loaded]com.adobe.ARM.[...].plist Support
[not loaded]com.adobe.ARM.[...].plist Support
[not loaded]com.akamai.single-user-client.plist Support
[not loaded][email protected]
[not loaded]com.avast.home.userinit.plist Support
User Login Items:
CrashPlan menu bar
VMware Fusion Start Menu
Dropbox
TeamViewer
EvernoteHelper
Internet Plug-ins: GlancePlugIn: Version: 2.5.6 - SDK 10.4 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.1.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions: avast! Online Security: Version: 9.0.2022.120
Audio Plug-ins: iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins: Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins: TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 Support
WebEx64: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Citrix online plug-in Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine: Time Machine not configured!
Top Processes by CPU:
23%firefox
2%WindowServer
1%Microsoft Word
0%Finder
0%Microsoft Excel
Top Processes by Memory:
307 MBfirefox
164 MBMicrosoft Word
108 MBMicrosoft Excel
90 MBWindowServer
72 MBDock
Virtual Memory Information:
1.11 GBFree RAM
1.14 GBActive RAM
392 MBInactive RAM
2.36 GBWired RAM
341 MBPage-ins
0 BPage-outs
EtreCheck in Normal Mode
EtreCheck version: 1.9.12 (48) Report generated July 24, 2014 3:59:15 PM CDT
Hardware Information:
MacBook Pro (17-inch, Early 2008) (Verified)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores 5 GB RAM
Video Information:
GeForce 8600M GT - VRAM: 512 MB
Color LCD 1280 x 800
System Software:
Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:11:57
Disk Information:
WDC WD1600BEVS-00VAT0 disk0 : (160.04 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (27.56 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[loaded]com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) Support
[loaded]com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[loaded]com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded]com.devguru.driver.CDFree (0.1.8) Support
[not loaded]com.devguru.driver.DevGuruVsp (0.1.8) Support
[loaded]com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded]com.parallels.kext.prl_usb_connect (7.0 15107.796624) Support
[loaded]com.vmware.kext.vmci (3.1.4) Support
[loaded]com.vmware.kext.vmioplug (3.1.4) Support
[loaded]com.vmware.kext.vmnet (3.1.4) Support
[loaded]com.vmware.kext.vmx86 (3.1.4) Support
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[loaded]com.adobe.fpsaud.plist Support
[loaded]com.adobe.SwitchBoard.plist Support
[loaded]com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
[loaded]com.avast.init.plist Support
[loaded]com.avast.uninstall.plist Support
[loaded]com.avast.update.plist Support
[loaded]com.cloudpath.maccmd.plist Support
[running]com.crashplan.engine.plist Support
[loaded]com.google.keystone.daemon.plist Support
[not loaded]com.logmein.logmeinblanker.plist Support
[running]com.logmein.logmeinserver.plist Support
[loaded]com.logmein.raupdate.plist Support
[loaded]com.oracle.java.Helper-Tool.plist Support
[loaded]com.oracle.java.JavaUpdateHelper.plist Support
[running]com.orbicule.uc.plist Support
[running]com.parallels.desktop.launchdaemon.plist Support
[loaded]com.vmware.launchd.vmware.plist Support
Launch Agents:
[not loaded]com.adobe.AAM.Updater-1.0.plist Support
[loaded]com.avast.userinit.plist Support
[loaded]com.google.keystone.agent.plist Support
[loaded]com.hp.help.tocgenerator.plist Support
[failed]com.logmein.LMILaunchAgentFixer.plist Support
[running]com.logmein.logmeingui.plist Support
[running]com.logmein.logmeinguiagent.plist Support
[not loaded]com.logmein.logmeinguiagentatlogin.plist Support
[loaded]com.oracle.java.Java-Updater.plist Support
[running]com.orbicule.UCAgent.plist Support
[loaded]com.parallels.desktop.launch.plist Support
[loaded]com.parallels.DesktopControlAgent.plist Support
[running]com.parallels.vm.prl_pcproxy.plist Support
User Launch Agents:
[loaded]com.adobe.ARM.[...].plist Support
[loaded]com.adobe.ARM.[...].plist Support
[running]com.akamai.single-user-client.plist Support
[failed][email protected]
[loaded]com.avast.home.userinit.plist Support
User Login Items:
CrashPlan menu bar
VMware Fusion Start Menu
Dropbox
TeamViewer
EvernoteHelper
Internet Plug-ins:
GlancePlugIn: Version: 2.5.6 - SDK 10.4 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.1.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
avast! Online Security: Version: 9.0.2022.120
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 Support
WebEx64: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Citrix online plug-in Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
6%WindowServer
4%mdworker
2%SystemUIServer
0%LogMeIn
0%configd
Top Processes by Memory:
113 MBCrashPlanService
108 MBcom.avast.daemon
108 MBDropbox
92 MBFinder
67 MBSystemUIServer
Virtual Memory Information:
2.61 GBFree RAM
1.19 GBActive RAM
651 MBInactive RAM
573 MBWired RAM
534 MBPage-ins
0 BPage-outs
There were two listed as [failed]:
Launch Agents:
[failed]com.logmein.LMILaunchAgentFixer.plist Support
User Launch Agents:
[failed][email protected]

My MacBook Pro persistently will not connect to my wireless router. The message "connection timeout" appears. What is a connection timeout and how can I fix?

My MacBook Pro persistently will not connect to my MiFi Verizon wireless router. The message "connection timeout" appears. What is a connection timeout and how can I fix?

Hi there terri900!
You may want to try configuring your router settings to match the recommended settings for iOS and OS X devices, which can be found here:
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/ht4199
You may also find some helpful information for troubleshooting this issue in this article, which can help you with any manner of issues with Wi-Fi connections:
Wi-Fi Quick Assist
http://support.apple.com/kb/HT1145
Take care, and thanks for visiting the Apple Support Communities.
-Braden

I cannot search a specific word or information on the webpage when using Firefox browser on Mac OS X 10.6.8. When I go to File menue and select "Find" or "Find again", there is no response. What is going on and how can I fix it? Thanks. Sonia

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