I cannot see certain colors/photos/boxes in Adobe Acrobat Pro 11.  Can in Reader, and in Acrobat Standard 11

I have a customer who uses Adobe Acrobat Pro 11.  When she receives PDFs, she cannot see the color green, certain boxes(most of the ones she cannot see all have green in them),and pictures.  When I opened this same PDF document in Adobe Reader 11, Adobe Acrobat Standard 11, and Fox it reader, I could see everything as normal.  Her version of Acrobat is up to date.  I posted this Acrobat installations & Update Issues, not sure if correct or not.  She has Windows 7 Professional 64x
Thank you.

Hey mmartinez,
Please let me know what is the OS version on the system being used by your customer?
Have you tried sending any other PDF files to her? Has she started facing this issue after updating Acrobat?
Hope to get your response.
Regards,
Anubha

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