I cannot see imbedded images in Word, just lines where the image should be

MacBook Pro 2.8 GHz Intel Core i7 - 16GB 1333 MHz DDR3- OS X 10.9.4
Microsoft Office 2011 - "Problems with Word"
We have a software application that creates DOCX files. Most of the document is fine but where there are imbedded images the images are not there, when we use two fingers on the tracking pad lines appear where the image is supposed to be. I have checked Word (Preferences) and Image Placeholders is not checked, Drawings is checked.
I have seen other posts regarding this problem but cannot find the solution. Does anyone know how to fix?

If you right-click the image in Internet Explorer and check its Properties, is it on the same server as the page or on a different server? Do both have a matching protocol (e.g., HTTP or HTTPS)?
More generally: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?

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