I cannot see my friend

when I call my friend on skype I cannot see her but I can talk to her it just a black scream can you help me with my problem. and it is a kindle fire HE

Hi,
So you mean that effectively you are not in each others Buddy lists.
Greyed Out can mean off line but in this situation I think it is more likely that she has added her name incorrectly and has a setting blocking people Not in her Buddy list.
Lets start at the Start Up Screens.
She should have been asked to add her Screen name.
She already had an AIM one and should have change the drop down to reflect this.
If she didn't she would have added herself as an @mac name.
However this would not have allowed her to log on to the AIM servers so we can presume that she did that bit OK.
Next she would have either then got her Buddy list as it was. (It is kept on the AIM servers) or she would have to have added you to the Buddy List.
Now if she added you as a @mac name when in fact you are an AIM one yourself she will have added a Buddy that in fact does not exist. the AIM servers do not know this and sets it as an Offline buddy.
If one of you then has Allow Buddy List Buddies only in iChat > Preferences > Accounts > Security then you will appear off-line to each other.
Blocked people also appear as Offline if still in the Buddy list so also check that settings.
It seems strange that other people can see you both on line but not each other.
This would make me think of a spelling mistake/Wrong Buddy type and the Block or Allow list
9:02 PM Friday; October 19, 2007

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