I cannot see my iPhone backup when I click on "restore from backup"

Hi there, I just upgraded my iPhone to iOS 5.1. Before I began I backed up my iPhone within iTunes. I checked that the backup was successful by checking the folder and files existed in "%AppData%\Apple Computer\MobileSync\Backup" - which they did. After the upgrade which iTunes told me was successful I have my Contacts and Photos but have lost my ringtones, music and texts. I'm particularly bothered by losing my texts because I had historical texts from my Mum who has passed away recently. I went back into iTunes, right clicked on my device and selected "restore from backup" but in the list of backups it does not list my backup - just a really old one from my son's phone a number of months ago.
Can anyone help with this? Is there a way to tell iTunes that the backup exists and to point it there? (sorry, I'm a Windows user only)
Also, another issue while I'm here and may be related (not sure). I'm unable to synch my phone with iTunes as it says it's already synched with another computer (which it was but it died a horrible death and has since left this world). So currently the only way I can update music, ringtones etc is through a 3rd party free app called Copy TransManager. Anyone know a way out of that problem?
This Kiwi would appreciated any wisdom, assistance, help you can offer on these two points. In order of priority ... I can manage with the non-sync weirdness as I've found a work around .... getting my backup to work so I can get my texts is of upmost importance to me. Thank you.

Hello, JG257.
Thank you for visiting Apple Support Communities.
If you are unable to import photos from your device, try the troubleshooting steps in the article below.
iOS: Unable to import photos to computer
http://support.apple.com/kb/ts3195
Cheers,
Jason H.

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HT201269 i bought my iphone 4 about a year ago and just decided to upgrade it to ios5 just recently. My phone restored to to its factory settings and when I clicked continue restore from back up it is now asking a backup password which i dont remember set

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It is NOT a bug. You provided a password. If you can't remember it, you can't restore your phone from backup. Very simple.

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Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
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Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

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[[Image:FirefoxSafeMode|width=520]]<br><br>
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OT

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Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
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UUpdate the new iphone to iOS 8.3 before you try to restore the backup.

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Hi All,
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Question repeated: A june 2012 icloud backup shows up on my icloud storage manage list, but does not show up when i try to restore from icloud backup. what to do?
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Regards
TD

I cannot see my iPhone backup when I click on "restore from backup"

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