I cannot seem to get an answer from the forum. What's up?

The forum seems like a great idea, however, if you don't receive answers it doesn't seem to be working properly.
Please look at my questions and inform me as to what I need to do to get some feedback. Thanks

Hi,
Two options:
1. Face to face with HP support person
2. Chat with support person
Option #1 could be hard, may be option #2 more practical
Regards,
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Similar Messages

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Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
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Can I Get Some Assistance From The Forum Genius Bar?

Hi everyone,
I don't usually post here unless I am at the point of being beyond frustration when it comes to solving my issues, because when they occur -- they are always the ones that don't have a simple fix it seems.
The issue: I only use Mail to access the numerous (and I mean many Gmail accounts I have). Last night it stopped working, as in Connection Doctor I kept seeing smtp red errors and no matter what I did to adjust the settings, I could not get any accounts to go online. After messing around for awhile, I got the bright idea to delete all accounts in Mail/Preferences thinking that somehow I could just restore all the settings from a Time Machine backup right before the problems started. It would go through the process but when I started to see that it was copying things where they thought they should go, I'd get permission errors. Today it hit me that this is probably because I used to have a 15" MBP that I used Migration Assistant to transfer setting over to the MBP I currently use and there is something causing confusion. If I recall it was a Lion to Lion migration and then I installed Mountain Lion when it came out.
So today I got the bright idea to restore each mailbox individually. It appeared to be successful, but I got tired of it when I had gotten down to the last few accounts to restore the Inbox in because I also had a lot of folders with messages "On My Mac" -- and the way I had Gmail configured, each account had their own "sent" outbox/things were mapped to Trash/Junk/Drafts -- and it was a little too ambitious for what I wanted to do. That's the main reason I thought somehow I could just go back in time and restore everything to the way it was. Then I saw some things online about Time Machine fiddling around with permissions and doing unusual things. I did notice whenever I looked at the Mail folder in Time Machine, that I couldn't change the admin permission -- even though I'm the only one who uses my computer and my username had both read/write permissions as it is an admin, but the "admin" on the list under my username couldn't write and I couldn't change it.
I googled around and saw some people saying that they had success of using "cp - R" and all sorts of other things where you could go into Terminal to strip the Time Machine permissions so that they have no ownership in order to be able to prevent permission "errors" in restoration attempts.
I am not afraid to use Terminal, but I am not a genius when it comes to knowing all of its intricacies, but I can follow directions well. I'm guessing I will have to log in as the root user and do some nifty things?
So, can someone here walk me through using cp - R or any other successful method even if that means using a combination of Time Machine, Terminal, and casting spells so that I can restore Mail back to the way it was last night before it went kaput? I despise logging into Gmail online, and really don't want to add all of my individual Gmail accounts on both the iPhone and iPad which both connect to Gmail without a hitch (currently).
Before my eyes started to cross from my online research, I saw that lots of people have problems with Mail in Mountain Lion (among other things). I'm running 10.8.2 and everything is updated. My first priority is to get all of the messages back in Mail -- in each mailbox, and all the ones I had stored on my mac. If I can get gmail cooperative again where it will send/receive without a hitch is the next thing I'd like to do.
I did noticed that sometimes it looked like Mail did go to sleep from time to time, but it would always seem to wake up and check for new mail. And on the rare occasions where some of the accounts took themselves offline, I could bring them back on with no problem. Last night everything just blew up.
I know it's fully my fault as I should have never deleted anything in Preferences but at that point, I was just so frustrated and grasping at straws to make things work again.
I know the answer is probably not as bad as I imagine, so I will be forever grateful if someone here can help. Kappy or Linc
Oh sorry, all the Gmail accounts were set up for IMAP.

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Thanks den.thed,
Apologies for not replying back sooner - I've been away.
Although your suggestion helped me in getting a copy of Lion that I could use, it didn't help with the restore from Time Capsule issue. I had to download the Lion app onto my MacBook & then transfer it across but it wouldn't let me upgrade my OS for some reason, so I ended up wiping the iMac completely and restoring via my Snow Leopard install disk. For some reason, this time, it let me have the option of using Setup Assistant to access the Time Capsule for a complete restore.
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siri will only use apple maps, this cannot be changed. you could try google voice in the google app.

Cannot seem to get Bayes working

Hello all,
I have two servers. On one of them I cannot seem to get bayes working. any ideas where to look.
Tim
output from SpamAssassin -D --lint
debug: SpamAssassin version 3.0.1
debug: Score set 0 chosen.
debug: running in taint mode? yes
debug: Running in taint mode, removing unsafe env vars, and resetting PATH
debug: PATH included '/bin', keeping.
debug: PATH included '/sbin', keeping.
debug: PATH included '/usr/bin', keeping.
debug: PATH included '/usr/sbin', keeping.
debug: Final PATH set to: /bin:/sbin:/usr/bin:/usr/sbin
debug: diag: module not installed: DBI ('require' failed)
debug: diag: module installed: DB_File, version 1.810
debug: diag: module installed: Digest::SHA1, version 2.10
debug: diag: module installed: IO::Socket::UNIX, version 1.21
debug: diag: module installed: MIME::Base64, version 3.05
debug: diag: module not installed: Net::DNS ('require' failed)
debug: diag: module not installed: Net::LDAP ('require' failed)
debug: diag: module not installed: Razor2::Client::Agent ('require' failed)
debug: diag: module installed: Storable, version 2.13
debug: diag: module installed: URI, version 1.35
debug: ignore: using a test message to lint rules
debug: using "/etc/mail/spamassassin/init.pre" for site rules init.pre
debug: config: read file /etc/mail/spamassassin/init.pre
debug: using "//usr/share/spamassassin" for default rules dir
debug: config: read file //usr/share/spamassassin/10_misc.cf
debug: config: read file //usr/share/spamassassin/20antiratware.cf
debug: config: read file //usr/share/spamassassin/20bodytests.cf
debug: config: read file //usr/share/spamassassin/20_compensate.cf
debug: config: read file //usr/share/spamassassin/20dnsbltests.cf
debug: config: read file //usr/share/spamassassin/20_drugs.cf
debug: config: read file //usr/share/spamassassin/20fake_helotests.cf
debug: config: read file //usr/share/spamassassin/20headtests.cf
debug: config: read file //usr/share/spamassassin/20htmltests.cf
debug: config: read file //usr/share/spamassassin/20metatests.cf
debug: config: read file //usr/share/spamassassin/20_phrases.cf
debug: config: read file //usr/share/spamassassin/20_****.cf
debug: config: read file //usr/share/spamassassin/20_ratware.cf
debug: config: read file //usr/share/spamassassin/20uritests.cf
debug: config: read file //usr/share/spamassassin/23_bayes.cf
debug: config: read file //usr/share/spamassassin/25body_testses.cf
debug: config: read file //usr/share/spamassassin/25body_testspl.cf
debug: config: read file //usr/share/spamassassin/25_hashcash.cf
debug: config: read file //usr/share/spamassassin/25head_testses.cf
debug: config: read file //usr/share/spamassassin/25head_testspl.cf
debug: config: read file //usr/share/spamassassin/25_spf.cf
debug: config: read file //usr/share/spamassassin/25_uribl.cf
debug: config: read file //usr/share/spamassassin/30textde.cf
debug: config: read file //usr/share/spamassassin/30textes.cf
debug: config: read file //usr/share/spamassassin/30textfr.cf
debug: config: read file //usr/share/spamassassin/30textit.cf
debug: config: read file //usr/share/spamassassin/30textnl.cf
debug: config: read file //usr/share/spamassassin/30textpl.cf
debug: config: read file //usr/share/spamassassin/30textsk.cf
debug: config: read file //usr/share/spamassassin/50_scores.cf
debug: config: read file //usr/share/spamassassin/60_whitelist.cf
debug: using "//etc/mail/spamassassin" for site rules dir
debug: config: read file //etc/mail/spamassassin/local.cf
debug: using "/Users/admin/.spamassassin" for user state dir
debug: using "/Users/admin/.spamassassin/user_prefs" for user prefs file
debug: config: read file /Users/admin/.spamassassin/user_prefs
debug: plugin: loading Mail::SpamAssassin::Plugin::URIDNSBL from @INC
debug: failed to load Net::DNS::Resolver: Can't locate Net/DNS.pm in @INC (@INC contains: //lib/perl5/site_perl /System/Library/Perl/5.8.6/darwin-thread-multi-2level /System/Library/Perl/5.8.6 /Library/Perl/5.8.6/darwin-thread-multi-2level /Library/Perl/5.8.6 /Library/Perl /Network/Library/Perl/5.8.6/darwin-thread-multi-2level /Network/Library/Perl/5.8.6 /Network/Library/Perl /System/Library/Perl/Extras/5.8.6/darwin-thread-multi-2level /System/Library/Perl/Extras/5.8.6 /Library/Perl/5.8.1) at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Plugin/URIDNSBL.pm line 113.
debug: plugin: registered Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4)
debug: plugin: loading Mail::SpamAssassin::Plugin::Hashcash from @INC
debug: plugin: registered Mail::SpamAssassin::Plugin::Hashcash=HASH(0x1ae4b0c)
debug: plugin: loading Mail::SpamAssassin::Plugin::SPF from @INC
debug: plugin: registered Mail::SpamAssassin::Plugin::SPF=HASH(0x1a551a8)
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) implements 'parse_config'
debug: plugin: Mail::SpamAssassin::Plugin::Hashcash=HASH(0x1ae4b0c) implements 'parse_config'
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) inhibited further callbacks
debug: using "/Users/admin/.spamassassin" for user state dir
debug: bayes: no dbs present, cannot tie DB R/O: /Users/admin/.spamassassin/bayes_toks
debug: Score set 1 chosen.
debug: ---- MIME PARSER START ----
debug: main message type: text/plain
debug: parsing normal part
debug: added part, type: text/plain
debug: ---- MIME PARSER END ----
debug: bayes: no dbs present, cannot tie DB R/O: /Users/admin/.spamassassin/bayes_toks
debug: metadata: X-Spam-Relays-Trusted:
debug: metadata: X-Spam-Relays-Untrusted:
debug: decoding: no encoding detected
debug: Loading languages file...
debug: Language possibly: en,sco
debug: metadata: X-Languages: en sco
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) implements 'parsed_metadata'
debug: is Net::DNS::Resolver available? no
debug: is DNS available? 0
debug: Running tests for priority: 0
debug: running header regexp tests; score so far=0
debug: registering glue method for checkhashcash_doublespend (Mail::SpamAssassin::Plugin::Hashcash=HASH(0x1ae4b0c))
debug: registering glue method for checkfor_spf_helopass (Mail::SpamAssassin::Plugin::SPF=HASH(0x1a551a8))
debug: all '*From' addrs: [email protected]
debug: registering glue method for checkhashcashvalue (Mail::SpamAssassin::Plugin::Hashcash=HASH(0x1ae4b0c))
debug: all '*To' addrs:
debug: registering glue method for checkfor_spfsoftfail (Mail::SpamAssassin::Plugin::SPF=HASH(0x1a551a8))
debug: registering glue method for checkfor_spfpass (Mail::SpamAssassin::Plugin::SPF=HASH(0x1a551a8))
debug: registering glue method for checkfor_spf_helosoftfail (Mail::SpamAssassin::Plugin::SPF=HASH(0x1a551a8))
debug: registering glue method for checkfor_spf_helofail (Mail::SpamAssassin::Plugin::SPF=HASH(0x1a551a8))
debug: running body-text per-line regexp tests; score so far=-2.623
debug: running uri tests; score so far=-2.623
debug: registering glue method for check_uridnsbl (Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4))
debug: Razor2 is not available
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) implements 'check_tick'
debug: running raw-body-text per-line regexp tests; score so far=-2.623
debug: running full-text regexp tests; score so far=-2.623
debug: Razor2 is not available
debug: Current PATH is: /bin:/sbin:/usr/bin:/usr/sbin
debug: Pyzor is not available: pyzor not found
debug: DCCifd is not available: no r/w dccifd socket found.
debug: DCC is not available: no executable dccproc found.
debug: Running tests for priority: 500
debug: plugin: Mail::SpamAssassin::Plugin::URIDNSBL=HASH(0x19248b4) implements 'checkpostdnsbl'
debug: running meta tests; score so far=-2.623
debug: running header regexp tests; score so far=-1.053
debug: running body-text per-line regexp tests; score so far=-1.053
debug: running uri tests; score so far=-1.053
debug: running raw-body-text per-line regexp tests; score so far=-1.053
debug: running full-text regexp tests; score so far=-1.053
debug: Running tests for priority: 1000
debug: running meta tests; score so far=-1.053
debug: running header regexp tests; score so far=-1.053
debug: using "/Users/admin/.spamassassin" for user state dir
debug: lock: 8450 created /Users/admin/.spamassassin/auto-whitelist.lock.xserv.kimcell.com.8450
debug: lock: 8450 trying to get lock on /Users/admin/.spamassassin/auto-whitelist with 0 retries
debug: lock: 8450 link to /Users/admin/.spamassassin/auto-whitelist.lock: link ok
debug: Tie-ing to DB file R/W in /Users/admin/.spamassassin/auto-whitelist
debug: auto-whitelist (db-based): [email protected]|ip=none scores 0/0
debug: AWL active, pre-score: -1.053, autolearn score: -1.053, mean: undef, IP: undef
debug: DB addr list: untie-ing and unlocking.
debug: DB addr list: file locked, breaking lock.
debug: unlock: 8450 unlink /Users/admin/.spamassassin/auto-whitelist.lock
debug: Post AWL score: -1.053
debug: running body-text per-line regexp tests; score so far=-1.053
debug: running uri tests; score so far=-1.053
debug: running raw-body-text per-line regexp tests; score so far=-1.053
debug: running full-text regexp tests; score so far=-1.053
debug: is spam? score=-1.053 required=5
debug: tests=ALLTRUSTED,MISSING_DATE,MISSING_SUBJECT,NO_REALNAME
debug: subtests=_HAS_MSGID,__MSGID_OK_DIGITS,__MSGID_OK_HOST,__SANE_MSGID,__UNUSABLEMSGID

yes, link is fixed and have make the ususal changes to support virtual domains. apart from the fact that you "cannot see for looking" the configs of each servers look the same.
Server that works:
0.000 0 3 0 non-token data: bayes db version
0.000 0 596 0 non-token data: nspam
0.000 0 1993 0 non-token data: nham
0.000 0 151334 0 non-token data: ntokens
0.000 0 1163073364 0 non-token data: oldest atime
0.000 0 1165495440 0 non-token data: newest atime
0.000 0 1165487753 0 non-token data: last journal sync atime
0.000 0 1165487811 0 non-token data: last expiry atime
0.000 0 0 0 non-token data: last expire atime delta
0.000 0 0 0 non-token data: last expire reduction count
One that is not working
0.000 0 3 0 non-token data: bayes db version
0.000 0 126 0 non-token data: nspam
0.000 0 3798 0 non-token data: nham
0.000 0 146024 0 non-token data: ntokens
0.000 0 1164060466 0 non-token data: oldest atime
0.000 0 1165492798 0 non-token data: newest atime
0.000 0 1165460404 0 non-token data: last journal sync atime
0.000 0 1165443883 0 non-token data: last expiry atime
0.000 0 1382400 0 non-token data: last expire atime delta
0.000 0 16650 0 non-token data: last expire reduction count

I am trying to sync my music library to my new iPhone 5C and cannote seem to get the music to sync. It is in the library but isn't going over to my phone.

I am trying to sync my music library to my new iPhone 5C and cannot seem to get the music to sync. It is in the library but isn't going over to my phone.
I must be doing something wrong during the sync (something checked when it should not bet, etc) Need some help. Thanks!!

Manually manage music is NOT checked. I backed up all my phone information from my old 3GS phone to my computer, then connected my new phone to sync. Everything else seems ok but music won't transfer. It is set to automatically sync when connected.

Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial. Also I had installed the Mosaic app before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have ca

Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial.
Also I had installed the Mosaic app for ipad before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have cancelled, I have deleted, I have looked through the files for visible remnants.

The sync count is 60 and static. The total number synced so far is 500+. None have been synced from the ipad except for corrections made there on those already synced.
I have deleted the Mosaic app from all machines and checked the library folder and have contacted the Mosaic tech support and they have discontinued my subscription. I still get mosaic messages on initiating Lightroom and sometimes at closing.
I have not tried to sync fewer yet, but some catalogs that I have tried are smaller numbers. Initially, it did well on good connections. Nothing works on my home connections over satellite.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Installed Windows 8 on a late 2011 MacBook Air and was working fine now keyboard not working so cannot enter password? Caplocks key works but I am locked out on my own PC and cannot seem to get it to recognize built in keyboard,bluetooth,generic USB one.

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet. I get a dialogue box saying the QuickTime plugin has failed. I have tried to download the latest plugin but this doesn't work. Can anyone help?

I have just upgraded to OSX 10.6.8 and now I cannot open or save PDF files from the internet using either Safari or Firefox. I get a dialogue box saying the QuickTime plugin has failed. Can anyone help?

Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

I cannot seem to get an answer from the forum. What's up?

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