I cannot select the Paper Size when I try to print with HP Photosmart B110a with Windows 8.1 64bit

I cannot select the Paper Size when I try to print with HP Photosmart B110a
The same printer was working OK with my old PC with OS Windows 7
However I got a new PC with OS Windows 8.1 64bit
I installed the new driver for HP Photosmart B110a that I dowloaded from HP site. Driver forWindows 8.1 64bit.
In addition to not being able to chose the paper size, also when I go to Printer Properties in Options, all the characters are non-ascii.
Do you know what may be the problem?
Thank you

Hello Nanu64,
Welcome to the HP Forums.
I see that you are having some issues when attempting to print from your computer.
I also see that you stated that not all the options are available in the printing preferences options. This could be because the installation was not complete or it failed.
I suggest that we do a complete uninstall/ reinstall as well as some additional steps.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you have the printer connected to the computer with a usb cable, please remove the cable from both ends and leave it disconnected until further notice.
The next link that I have for you will give you detailed instructions for Uninstalling the Printer Software. Once the uninstall is complete, reboot the computer so that the changes take affect.
When the computer is back up and running, please disable any firewalls or anti virus protection you may have running. We don't want anything getting in the way of the reinstall.
The following download is the HP Photosmart Full Feature Software and Drivers. Save this download to the desktop of the computer so that it creates its own icon. This will make it easy for us to find when the download is complete.
Double click the new icon and follow the installation instructions. The installation will give you connection options (Wireless , usb or Ethernet), if connecting usb, please wait for the prompt to connect the cable. Connecting the usb cable before hand can cause an issue with the installation.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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