I cannot send emails from my bt mail account.

I am unable to send emails from either my iphone or ipad. I have rebuilt the account on my ipad, i receive emails ok. The account works ok from my laptop.
I have checked the account settings provided by BT and all appear ok.

Hey there Chadbos,
I see that you are having issues with your ability to connect to your email on your iOS devices. Here is an article that will help you address this issue with some basic troubleshooting steps:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-is/ts3899
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Similar Messages

Cannot send email from iPhone using Outlook account

I cannot send or reply to emails using my att.net email account. I always get the message, "The sender address was invalid". I can receive emails from this account.

I am having the same problem. Any suggestions would be appreciated!

IPhone wont send email from a certain mail account

I know the settings are right, but the iPhone wont send mail from one of my mail accounts (hosted by the company i work for, which offers mail hosting as a service, and has hundreds of other iPhone users with the same account settings.)
The progress bar that indicates "sending" zips by suspiciously quickly when I hit Send, but there is no audio confirmation. Then the email is gone - its not in my Sent Items folder, and its not in the Drafts folder and its not in my broom closet.
From what I understand, if one SMTP server isn't available, it should default to the AT&T SMTP server, but it apparently doesn't even get that far, because the phone must think it's sent the message, or it would end up in the Drafts folder (or Outbox, I can't recall), which is what I would normally experience if I had no service at the time I was sending the message. I have two other accounts that work normally on the iPhone. Nothing has been recently changed with the SMTP server in question, which works fine with all my other devices.
I've tried:
• deleting the account and re-adding it manually (four times)
• deleting the account and syncing it with my computer (three times)
• hard resetting the iPhone
• ensuring that the primary SMTP server for this account is, in fact, switched to "On" in Settings->Mail, Contacts, and Calendars, <mail account>-->SMTP (which brings me to another question: how do I edit this list? Is it automatically populated by the accounts in my Mail app?
• screaming from my back porch
Ideas?
Email Account type: IMAP
Authentication type: MD5 with SSL
Port: 587
8GB 3G iPhone, Software version 2.2.1

One thing that might help.
If your primary server is hosted by your company, double check the outgoing settings.
Host Name:
Use SSL:
Authentication:
Server Port:
If it zips through your primary server without effect, try turning the primary server off and one of the secondary on.
If connected to Edge or 3G, you can use ATT's SMTP server.
If issue still persists, then set up a gmail or yahoo account to test with.
Both are free email services.
If still fails, then general troubleshooting might help.
Here are a couple of articles from the apple support website that might help out.
http://support.apple.com/kb/HT1737
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/TS1275
You might need to reset and or restore the iphone to resolve any software issues.
Hope this helps.

How do I set up an alias email with Mac Mail, so that my alias shows up when I send email from my Mac Mail account?

I am have an email forwarding service, not an email account, which I want to set up as an alias for Mac Mail so that my email appears in the "from" address when I send messages from Mac Mail. I'm having trouble figuring out what I need to do to set up this configuration. Thanks so much for your help!

There are a couple of ways of doing this. The easiest is probably to just add the secondary address in the Mail.app -> Preferences -> Accounts field.
The specifics of which vary a little based on the OS/Mail.app version you're running, but in Yosemite:
Mail -> Preferences -> Accounts
Select your iCloud account and change the 'Alias' popup menu from your iCloud address to 'custom'.
Doing this enables the 'Email Address' field. In this field you can enter the email address you want to appear in your From header.
If you want to use multiple addresses (e.g. your iCloud address and your other alias), you can enter a comma-separated list of addresses - e.g. '[email protected], [email protected]' and then you'll have a pop-up menu on each new message where you can choose the address to use for each outgoing message. You can also set the default address in Preferences -> Composing -> Send new messages from:

TS2621 Cannot send emails from my iPad hotmail account. I can receive but not send. I get message"unable to send email"

This just started out of the blue today. I get a message saying email cannot be sent.

I have done everything in the link TechMastr suggested. I can not send a hotmail message from any of my I-devices. I thought it might be just my accounts, but tried my husband's device as well. This includes things not connected to wi-fi and on 3G. Could it be hotmail? It is so frustrating.

Can receive but not send email from my domain mail account. Also have two mailboxes with the same name. One has an exclamation mark at the end. I'm unable to delete this mailbox.

Mailbox duplicated with exclamation mark

cape wrote:
Setting up a Gmail account with Leopard Mail is trivial... (as long as you don't want to use IMAP, then it's a bit more involved).
Why would you not want to run IMAP? Setting up Google IMAP with Mail (http://mail.google.com/support/bin/answer.py?answer=77663&topic=12761) or any other program (http://mail.google.com/support/bin/topic.py?topic=12760) is anything but trivial.

I cannot send email from Mac

I cannot send email from my Mac Mail account the last few days. I called Cablevision and they stated that it's a problem with the latest Apple update. The SMTP connection fails. Any advice?

Mail: Troubleshooting sending & receiving email messages

Cannot Send emails from Mac Mail

I cannot send emails from my Mac Mail.
Originally got a error message to check with the ISP about port 25 being
timed out. I deleted the email account and recreated it a new.I did all the
checking and rechecking of the account settings and passwords etc.......
I then got this message
Error message: Server response was 5.1.0 authentication required
Comcast did not know the error message 5.1.0
Help!
Thanks,
Roberta

Hello Robertaa,
You may want to have a look at this topic with support offered by the user "David G" that might apply to your situation.
hope that helps some,
littleshoulders

Cannot Send Email From iMac

I cannot send email from any of my accounts via any of the asssociated servers, however I can receive mail through any of my accounts and servers. I haven't touched any of the preference setttings for any of the accounts so am really in the dark as to where to start to look for problems. I am using OS X 10.8.3.
Andy

Have you read for possible solutions over in the "More Like This" thread over here?----------------------->

I had a power failure 2 days ago, have power now, but cannot send email from my iPad. Everything was fine before that. The box says cannot send mail, the user name or password for Gmail is incorrect. I haven't changed anything. I need help. Thanks

Hi
I had a power failure 2 days ago, my computer is running again, but now I cannot send email from my iPad using Cox or my gmail account. I am receiving mail in my Cox account but not my gmail account.It was working fine until the power failure. It keeps telling me, the user name or password for Gmail is incorrect. I have not changed anything. I don't know what is wrong. Can anyone help me? Thanks

I agree, unplug and replug your router, then reset your iPad by holding down the sleep and home buttons, ignore the red power down slider, and wait til you see the silver apple. let it reboot and then try your connection.
Chances are rebooting the router will help. You may also need to talk to cox. They may need to reset something on their end.

How do I fix Mail in Snow Leopard where I cannot send emails from my account to another account I've set up in Mail, but the reverse works fine?

I have a problem with Mail in Snow Leopard in that I cannot set up two email accounts for myself and my wife with the same ISP and have them operate properly. I've set up the accounts in strict accordance with my ISP's instructions for setting up email accounts on Mac Mail but I cannot send an email from my account to my wife's without a drop-down message appearing that Mail 'cannot send the email from this server. Please edit the server list'. No amount of tweaking appears to work. Applecare consultants have so far been unable to get it to work and a recent visit to the local Genius Bar in the Apple Store was fruitless also. My ISP's help line was unable to solve the problem even with a supervisor level consultant. The ISP concluded it was some kind of 'bug' in Mail.
I could send emails from my wife's account to mine, but not vice versa; I could send emails to other addresees without any problem and I can send emails from my account to my wife's using the ISP's webmail.
Does anyone please have a solution to my problem? At the moment we're operating one account (mine) on my Macbook and my wife's is set up on her iPad2. As we prefer to use the Macbook for storage and (using Time Machine) for back-up of our data, the two accounts on separate machines is a nuisance.
Another factor is that I prefer to control when I download emails and set my preferences accordingly. One of the so-called 'fixes' that were tried wound up downloading emails regardless of settings, even after removing my wife's account; the matter was remedied only after I had removed all accounts form Mail and started afresh from scratch.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
Many thanks for your perseverance. You've made more sense than anyone else so far and that deserves some points, surely?

TS3899 Cannot send email from iPhone. Outgoing settings are correct. Checked against iPad setting which are OK and can send mail OK.

Cannot send email from iPhone. Outgoing settings are correct. Checked them against iPad settings which are OK and can send mail. What can I do?

For IOS7.02
The user name and password are in two places. Make sure they are correct in both locations.
Settings>>Mail, Contacts, Calendars>>your email>>
First spot is here under INCOMING MAIL SERVER
Below this is OUTGOING MAIL SERVER
Select: SMTP smtp.comcast.net>> PRIMARY SERVER :smtp.comcast.net>>second location of user name and password
Here is the second place that the user name and password must be checked.
I had changed my password in the first spot, but not the second spot. I had been receiving the same error message. This fixed my problem.

TS3899 I cannot send email from my I pad it sends from my I Phone and laptop but wont send from ipad. i have deleted the email and reinstalled it and still cant send mail.I have contacted my internet provider and they say all my settings are correct.

cannot send email from my ipad

In the wee hours of the night I had an idea and downloaded OSX again and that seems to have fixed my problem. I wish I'd thought of that last week!
Many thanks to the others who have researched and commented on simialr problems: you've encouraged me to use the Apple community.

Cannot send email from ipad?

I can receive, but cannot send emails from my iPad. Always get message that I have wrong user name or password.

Then make sure that the settings are correct in your email account.
Check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

"Cannot send email from this device"?

I recently purchased the Easy Release App from the ITunes store and when I try to email the release to my email address it says "Cannot send email from this device". Is it the app that is preventing the sending or is it something to do with the iPod? I've tried sending an email from the iPod to see and it is sent fine from the iPod but the app still won't send from the iPod.
Has this ever happened to someone else? Do I have to change settings on my iPod?
I have the IPod 4th generation if that helps

I had the same problem. You have to go into Settings in your ipod touch, scroll down and find "mail, contacts, calendars." Set up your email in there. It will give you a list I.e. yahoo, hotmail, gmail. After you've dont that you'll be able to sent the model release.

I cannot send emails from my bt mail account.

Similar Messages

Maybe you are looking for