I cannot send outgoing mail

I live in Hong Kong , but have a BTInternet e-mail .
I have set up my mail account and changed the SMTP server to the netvigator address I use on my MBP and my Mac Pro.
I have set it up by syncing it with my laptop , I then deleted thataccount and set-it up using the Yahoo setting on the I-Pad , I then deleted that and set it up manually . The latter sometimes works but does not have all the mailboxes such as Trash , Drafts , etc .
However , in general...I cannot send mail.

I have tried all of these and none of it has worked .
When I set an account up manually , without using the Yahoo ( BtInternet )short cut , it sets up an account with only an in-box.
When I sync to the MBP it doesnt't send mail , although I hear the swoosh, there is never a mail in the sent box .
When I set up manually , using the Yahoo shortcut , it also seems to send , but actually does not do anything other than make the sound.
I have deleted all the mails and re-set up , using all three methods but to no avail.

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I cannot send outgoing mail because it is rejected by the server because it doent allow relaying

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Go into Settings>Mail, Contacts, Calendars>your account>Outgoing mail Server SMTP>Primary Server then turn Server ON and fill in both User Name +Password under Outgoing Mail Server.

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Does web mail work?
Have you checked the outgoing mail server settings?
That's the smtp address of your internet provider.
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Solved!
Go to Solution.

Make sure that you have the outgoing server, outgoing.verizon.net as an authenticated server. You will need your Verizon Online username and password. The Verizon Online username/password is set up differently than FiOS - I didn't get one of these accounts until I called and requested one.
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Email/Troubleshooting/QuestionsOne/85681.htm

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Hi Slayzr
I am in the UK and eventually found the problem was due to my BT Home Hub Router.
I found this fix below on https://discussions.apple.com/thread/4604180?start=15&tstart=0
It worked for me. If you can't link to the URL, here is the body of the text
There's an issue related to the BT homehub that is providing a hostname that is "syntactically incorrect" for several smtp server.
Here's how you can fix it.
Using your internet browser, go to the address "192.168.1.254
- Follow instructions to reset your password if asked.
- Then go to "Settings", then "Advanced Settings" and "home network"
You will see there all the devices that are connected or that has been connected before. It's gonna be easyer if yout computer is the only one connected.
Your computer should have a name like "unknown-xx:xx:xx:xx:xx ...
Click on this name, chose another name without any special characters, like "macbook" for exemple.
And then click on "apply"
- restart your computer.
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Credit goes to vincentfromcork for providing me with the solution.
Spread the word

I can receive but cannot send e-mails!

I have a gmail account; I can read the incoming mails but cannot send outgoing mails. I get the following error message:
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The password is correct because I can access my gmail account by using the relevant website.

In your server setytings do you have XYZ or [email protected] as the User Name? What Authentication: do you have?

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I know this question is a few years old now, but I recently found myself having the exact same issues;
Using my iphone or ipad at home created no problems at all, but I couldn't send e mails when away from my home network.
I recently switched broadband supplier at home and set up a new e mail address, then my problems began!
I openly admit I'm not great with technology and, to be honest, some of the answers provided on these forums confuse me more than the questions!
But this worked for me:
I went along the lines that the fault wasn't with my idevice but possibly with the broadband provider (in my case Plusnet) so I contacted their customer support.
They referred me to the set up process shown below;
From your home screen press Settings.
From the setting menu, choose Mail, Contacts, Calendars followed by Add Account…
From the Add Account… menu choose Other.
Fill in your Full Name, Email Address, Password and Description and press Next.If you need help with these, there's more detail underneath the screenshot.
Full name: Enter your name (or the name you'd like people to see when you send them email)
Email Address: Enter the address you're setting up, this could be a Plusnet address ([email protected]) or a hosted domain address ([email protected])
Password: Enter the password for your email address (I don't know what this is)
Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
Press Next to continue.
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IMAP/POP This will default to IMAP - it's up to you which one you want to use (I don't know what to choose)
Incoming Mail Server settings
Host Name: For IMAP this is imap.plus.net - for POP, this is mail.plus.net
User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
Outgoing Mail Server settings
Host Name: relay.plus.net
User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.Enter the username and password for the email address you're setting up (I don't know what these are)
When you're finished, press Next.
If the box shown below appears, press Yes (you may need to do this twice).
After a minute or two, your email address will be set up and ready to use.If you chose IMAP when setting up you’ll be able to choose whether you want to use Notes (if you chose POP you’ll be taken back to the settings screen from step 2). Press Save when you’re done.
That's all you need to do. To start checking your email, go back to your home screen and press Mail.
Now I fully understand that it may be different for each broadband provider but the processes must be similar.
The key appears to be in setting up the outgoing message server settings in step 5. Where it says "optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.
http://www.plus.net/support/email/setup/ios-setup.shtml#pagetop
Where it says "we recommend" I think it should read "you must fill these in"
I went back to Settings - Mail,Contacts, Calenders - click on the offending account and click on the account shown.
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I tried this on my phone this morning while on 3G only. I sent an email to another of my addresses and immediately got the response that the message couldn't be sent as the recipient was rejected and the message had been placed in my Outbox. I followed the above steps and immediately heard the satisfying "whoosh" as my mail was sent. 10 seconds later another satisying beep as my e mail arrived at my alternate account.
Hope this helps anyone else with a similar problem.

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I cannot send outgoing mail

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