I cannot set up sharing as I have a balance in my account

I cannot set up family sharing as I have a balance in my account?

Contact iTunes Support - http://apple.com/emea/support/itunes/contact.html - and ask them to clear your balance.

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HT5035 I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!

I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!

Welcome to the Apple Community.
The total value of your purchase including any taxes needs to be less than the credit available or your credit card will be charged.

I have an ExportPDF subscription under an old account for which the email does not exist anymore and I have forgotten the password. Therefore I cannot reset the password. I hav created a new Adobe account so how do I get the subscription for ExportPDF m

I have an ExportPDF subscription under an old account for which the email does not exist anymore and I have forgotten the password. Therefore I cannot reset the password. I have created a new Adobe account so how do I get the subscription for ExportPDF moved to the new account?

Hi lgmmo,
I think your best best to get this resolved is to contact Adobe Customer Care. Here's the contact info: Contact Customer Care.
A quick Chat session should get you fixed up.
Please let us know if you have additional questions.
Best,
Sara

Can you have more than one iTunes account with home sharing, Can you have more than one iTunes account with home sharing

Can you have more than one itunes account at one time with apple tv

My understanding is that the home sharing is based off of being on the same Wifi. So if someone brings their laptop to your house and connects to your Wifi and they have home sharing on they can connect so you can see his/her iTunes library on your iTunes.
I haven't tried this though. We have two laptops at home, both using my iTunes account and I can see each other's iTunes library, which I'm guessing is what you're probably doing now. I'd be interested to know if my thought above is true.

HT5731 When I try to purchase a off itunes, it does not give me the option to buy. I am signed into my account and have a balance on my account. Has anyone had the same issue?

When I try to purchase from itunes, it does not give me the option to buy. I am logged into my acoount and have a balance to purchase songs/music with. Has anyone else had this problem?

Is the item compatible with your model iPod and iOS version? If not you will not get a Buy option.
Have you purchased media from that country's iTunes?App store before?

HT4557 I cannot get home sharing to work - have checked passwords

I am trying to set up homesharing and cannot get it to work. I have set it up on ipad and my computer in itunes. But shared does not come up under itunes and when I try to connect on ipad it says cannot connect to home sharing.

I am having the same problems with Home Sharing using the Apple TV. The problems seemed to appears to have started within the last week or so. Did updates and all. Went to the Apple TV and it couldn't see either Home Share on either computers that Home Share is turned ON. Reset the routers, reinstalled iTunes on the iMac and MacBookPro. Created a second Wi-Fi Access point using a Airport Express. Put the MacBookPro and TimeCapsule on the same network and still no love to see the Home Share contents.
We have had both Mac's and Apple TV for several years and have never had any problems like this.

Cannot set Home Sharing on my equipment.

On trying to setup Home Sharing, I am given the message "Home Sharing could not be activated because of error (.3259),help please.

Once you enable it on your iPad, you also need to get the Remote app made by apple. Here it is:
https://itunes.apple.com/us/app/remote/id284417350?mt=8

New Apple TV cannot set time and date. Have unplugged both router and Apple TV, have gone to settings could not restore , but could reset again stuck on date and time . Suggestions

Date time Apple TV

Welcome to the Apple Community.
If this is a new Apple TV, in addition to trying the steps already taken, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

Do I need to refill even if I have a balance in my account?

I am on the 10 cents/minute plan. I have $23 in my account and am getting a message saying I need to refill by July 10. Must I add money to my account in order to not lose the $23 I already have in the account? If so, what is the minimum I can add? I am presently out of the country, so not using the phone. But I want to keep it active for when I return to the US. Thanks for any help you can give me.

Hey There
With your 10 cents per minute plan, there is not a set monthly cost, however, you do have to renew the plan before the 30 days has ended.
You will need to make a minimum payment of $10.00 before it expires.
Thank you!
Charise

I have a balance on my account and had to change my password now it will not let me access that balance without introducing aq credit card ive never had this happen what do i do?

i really dont know much about the new ipod my husband bought me i would really like some help i had to download a new itunes and everything just to connect it im so confused please someone help

You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer.

App store charges my credit card even tho I have 49$ balance in my account?

I just brought my first "valuble" game off the app store and apple didn't took credit off my balance and instead charged me with my credit card. so what, the store balance isn't universal?

Hmm...thats odd. Store credit is just that. It should be able to be used all over the store. I think that Apple is still working out some of the kinks with the App Store and charging consumers. Call Apple and ask them about it, and if you want, ask them to dispute the charge on your credit card and apply the purchase to your store credits. Or if you really want to, since they messed up, ask for a refund and to keep the app! XD

HT204088 i have balance in my account when my payment method decline

i have balance in my account when my payment method was decline

If you have a credit card on your account (I don't think that debit cards are still accepted), whether or not you have a balance on your account, then it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, be issued by a bank in your country and you need to be in that country - otherwise you may get the 'declined' message. If you can't see anything wrong with the card details, and you've checked with the card issuer in case it's them that are declining it, then you could try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Exchange 2013 OWA: Cannot set auto reply in shared mailbox

We use Exchange 2013 and Outlook 2010. We have 3 users tha connect to a shared mailbox. We would like to have an auto-reply on this mailbox but cannot set it with the OWA. We get the following error:
Client Information
User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; InfoPath.3)
CPU Class: x86
Platform: Win32
System Language: nl-NL
User Language: nl-NL
CookieEnabled: true
Exception Details
Date: Fri Jul 11 11:31:40 UTC+0200 2014
Message: Kan de eigenschap _events van een niet-gedefinieerde verwijzing of een verwijzing naar een lege waarde niet ophalen
Url:
https://owa.'domainname'.nl/ecp/15.0.712.22/scripts/microsoftajax.js
Line: 5
Call Stack
Dump Event
errorMessage = Kan de eigenschap _events van een niet-gedefinieerde verwijzing of een verwijzing naar een lege waarde niet ophalen
errorUrl =
https://owa.'domainname'.nl/ecp/15.0.712.22/scripts/microsoftajax.js
errorLine = 5
errorCharacter = 57312
errorCode = 0
actionURL =
altKey = false
altLeft = false
behaviorCookie = 0
behaviorPart = 0
bookmarks = null
boundElements = [object HTMLCollection]
button = 0
buttonID = 0
cancelBubble = false
clientX = 1187
clientY = 72
contentOverflow = false
ctrlKey = false
ctrlLeft = false
data =
dataFld =
dataTransfer = null
fromElement = null
keyCode = 0
nextPage =
offsetX = 0
offsetY = 0
origin =
propertyName =
qualifier =
reason = 0
recordset = null
repeat = false
returnValue = true
screenX = 2373
screenY = 343
shiftKey = false
shiftLeft = false
source = null
srcElement = null
srcFilter = null
srcUrn =
toElement = null
type = error
url =
wheelDelta = 0
x = 0
y = 0
getAttribute =
function getAttribute() {
    [native code]
removeAttribute =
function removeAttribute() {
    [native code]
setAttribute =
function setAttribute() {
    [native code]
Detailed Call Stack

Hi,
Error information is quite important. In order to solve your issue effectively, please take your time to describe the error in English for my research.
Best regards,
Amy Wang
TechNet Community Support

I am trying to set up Sharing amongst several computers on my home network. I have followed all the setup instructions but after completion Sharing does not appear in my iTunes window (on any of the computers I've set up). There is no explanation why.

I have been trying to set up Sharing between two computers on my network. I did this once and it worked. However, when I try to set this up now the Sharing feature does not appear on the left side of the iTunes window (on either computer). There is no explanation as to why not. Is this a configuration problem, a network problem or what? Can it be fixed? I have tried turning sharing off and back on on both computers but to no avail. What am I missing? Thanks for any help you can provide.

Hey innerev2003,
Thanks for the question, and welcome to Apple Support Communities.
If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Thanks,
Matt M.

Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and TC. I set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or my wireless router but nothing. Just a flashing orange light. Help for a simpleton p

Problems setting up my TC. Have just bought new iMac(OS 10.6.8) and TC. I tried to set it up. iMac cannot find it. I have tried direct connection with an ethernet cable to Mac or direct to my wireless router but nothing. Just a flashing orange light. Help for a simpleton please. Have tried reseting TC, but to no avail.

Just updated from 10.6.7 ---> 10.6.8 and had the same issue. Despite having done a clean install from 10.6 and got everything back off my TC, now Time Machine can't find it!
Green light is on, ethernet cable conected, network CP says its conected but nothing. Airport Utility can't find it. Hit reset button, Orange flashing light but still no show in Airport Utility.
But I know its there, as rebooting from 10.6 SL disk shows the backups are still ok?
Hmm, ideas anyone?
SBB

I cannot set up sharing as I have a balance in my account

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