I cannot stop firefox running or see firefox screen I tried to unstall firefox,get message to close firefox,but cannot see firefoxscreen. i shut down and restated computer with no success

I tried updating firefox as well and get message to close firefox first

You need "sysinternal's process explorer", it is free and can replace the Microsoft process explorer, that you get by "CTRL+ALT+DELETE". Either program will allow you to kill the instances of FF that didn't die as they should have, when you closed them. Sysinternal is easier to use, it is a graphic display with many options. Do not push "CTRL+ALT+DELETE" twice unless you want to reboot, that is its default behaviour under Microsoft.

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