I cannot sync my phone because my device is locked and the screen is broken. how can i get around this?

My screen on my iPhone 5s 16g has broken and i just received a new one in the mail. i want to sync my old phone to iTunes so i can restore my new one, but cannot sync do to the fact that my screen is broken and i am unable to unlock the phone… how can i get around this?

You don't. If you use a 3rd party to "fix it" or attempt to do it yourself, Apple will reject the return and charge you the full price of the phone as if you had not returned it at all.
It's too late. You should have been backing up before it failed.

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Apple - Support - iTunes - Contact Us
- For the other problem you can try a reset. Nothing will be lost
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least ten seconds, until the Apple logo appears.
- The next standard thing to do is to download/install a new app but you cant 'do that.
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elhoseny wrote:
... Instructions for activating iCloud gives wrong email address to verify account..
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i am trying to restore my ipad, on itunes i get a error code 3194, consequently the ipad won't restore. How can I get around this ?.
Thanks.

glasstiger wrote:
i am trying to restore my ipad, on itunes i get a error code 3194,
3194 = http://support.apple.com/kb/ts4451
If that Article does not resolve it... then you have a problem.
Perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..
Be sure to make an appointment first...
Note:
That error message may be indicative of the Device being Hacked / jailbroken.... If this is the case then you are on your own.
Unauthorized modification of iOS... http://support.apple.com/kb/HT3743

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well sfranks
I used to have a similar problem like this, I found that I had a virus which was downloaded to my PC by one of my two sons.
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Im not with my brother and i have no clue what his itunes account is and i just restored his phone how can i get around this?

i dont know

Hello Barbara,
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^Connor

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Regards.

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I cannot sync my phone because my device is locked and the screen is broken. how can i get around this?

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