I Cannot Uninstall Adobe Reader X (10.1.6), Please Help!

I need to Uninstall Adobe Reader X (10.1.6)
Adobe Reader X (10.1.6) is crashing everytime so I tried to uninstall it in Control Panel. I get the message "This patch package could not be opened. Verify that  the package perhaps exists and that you can access it..." This page http://helpx.adobe.com/acrobat/kb/error-1635-patch-package-not.html explains so well but not for my Adobe version 10.1.6 - I don't have the file HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer if I wanted to apply it...I know Adobe has a  cleaner but I don't see it's for Adobe 10.1.6. I have Windows version 5.1 Service Pack 3 Professional. I need to study some PDF files downloading a new working Adobe Reader. Your help is appreciated, thank you very much!!!
Alicia

Use the Adobe Cleaner for Acrobat/Reader

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