I cannot unlock my iPhone 4 regardless of unlocking giving directions by AT&T

HT4061 Re: "The SIM card inserted in this iPhone does not appear to be supported." problem 
Dec 27, 2013 12:00 PM (in response to spot2383)
Hello, I am Lalo and I have the same problem. I was a former AT&T customer and I bought my iphone 4 to Mexico. I requested and filled out a form to unlock my iphone on december 17, 2013 and I received my response that my iphone has been unlocked. However, I already followed the steps to unlock but I getting the same message:
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently have installed in this IPhone is from a carrier.... so forth.
This is the email I receveid from AT&T on december 24.
Request number:
Thank you for contacting AT&T Cutomer Care about unlocking your AT&T Mobile device.
We have reviewed your request and confirmed that the device may be unlocked.
Please allow 24 hours upon receipt of this notificacion to complete the unlock process.
To complete the unlock, simply
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3 Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4 Backup and restore your iPhone using iTunes. For imformation on back up and restore, please visith http://support.apple.com/kb/HT1414
5. After restoring, your iPhone will be unlocked.
and so forth.
I have been doing the restore process with the original AT&T sim card but with no success. I called AT&T and they told me that my iphone is already unlocked and I should have used the Mexican SIM card inside my iPhone while restoring but I ended up with the same message: The SIM card inserted in this iPhone does not appear to be supported, etc, etc.
I need your help because I do knot know what else to do, thanks.

Word. This is true. I will note that sometimes, depending on what iOS you are running and itunes version you have it won't notify you it has been unlocked. Also confirming what others have said it often takes days for them to fully release the unlock. You might recieve the unlock confirmation in your email, and even if you went to apple they might say "looks like its already been unlocked!" it sometimes takes an extra few days; annoying I know. Also, if it still doesn't work call att customer care, 18003310500, and get them to resubmit the unlock.
Good luck,
-T.

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