I cannot update adobe air on my nook hd

I cannot update adobe air on my nook hd, even though I have an old version.  It gives me an error message that I already have that app.  I called adobe and they referred me to the forum.  Please help!

Moved to AIR Installation Issues

Similar Messages

  • Cannot update Adobe AIR 1.1.0.5790 to  1.5.0.7220 on Windows XP Pro

    I've tried both to remove previous version of Adobe AIR
    runtime from "Program Files > Remove programs" and from command
    line console by running "AdobeAirInstaller.exe -uninstall"
    No luck!
    When I run "AdobeAirInstaller.exe -uninstall" from command
    line console I receive an message :
    "failed (consult log)"
    What is the name of log file or where I can locate it?
    I've also tried to run hardware test on my HDD in order to
    not run into the same trap as described here
    http://www.mmug-dublin.com/blog/?p=32,
    but tests with HD Tune showed that both my HDDs are OK, not
    faulty.

    Thankt tzeng for this tip, here is the contents of my
    .airinstall.log file
    UI SWF load is complete
    starting uninstall
    Beginning install
    Uninstalling product w/ GUID
    {197A3012-8C85-4FD3-AB66-9EC7E13DB92E}
    Error occurred; beginning rollback: [ErrorEvent type="error"
    bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
    Rollback due to error complete
    error during install: [ErrorEvent type="error" bubbles=false
    cancelable=false eventPhase=2 text="1612" errorID=0]
    runtime install entering error state: [ErrorEvent
    type="error" bubbles=false cancelable=false eventPhase=2
    text="1612" errorID=0]
    begin quitting
    In general, I think my installation of OS became corrupted, I
    should reinstall my OS in order to get things fixed with Adobe AIR
    runtime installation in particular and to repair a few other weird
    things going on on my desktop PC.
    If this information from my log file is not very helpful,
    then I will reinstall OS.

  • Getting an error message while trying to update Adobe AIR.

    I keep getting this error message while trying to update Adobe AIR:
    Sorry, an error has occurred.
    This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.
    *Please help me resolve this issue.

    Sundeep, I'm getting the same message.
    I'm on OS 10.5.8
    I've downloaded the Adobe AIR Installer, but the installer always indicates that it will update Adobe AIR
    Installed: 1.5.2.8870
    Update: 1.5.3.9130
    A spotlight search for these two log files produces nothing.
    I also followed your instructions here:
    Double-click the Terminal application located at /Applications/Utilities/Terminal.
    Type cd /Users/userName.
    Type echo > .airinstall.log and/or echo > .airappinstall.log "
    But terminal replies with "No such file or directory"

  • Cannot install Adobe AIR and CS6 suite

    Hi folks,
    Lets start with: i am the build in local admin account! i did run as admin! and as far as i know i got rights on everything.
    Windows 7 SP1 64bit.
    I did try selective boot through msconfig, and i did try it also in safe modes in the most minimal state.
    Creating a shortcut with the "-uninstall" string obviously not work, because there is no more installation of Adobe air or CS6 products installed on my machine.
    This is what the Adobe AIR installer log tells me,
    [2013-07-16:14:03:48] Runtime Installer begin with version 3.7.0.2090 on Windows 7 x86
    [2013-07-16:14:03:48] Commandline is:
    [2013-07-16:14:03:48] No installed runtime detected
    [2013-07-16:14:03:57] Relaunching with elevation
    [2013-07-16:14:03:57] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\air28d5.tmp\adobe air installer.exe -ei
    [2013-07-16:14:03:57] Runtime Installer begin with version 3.7.0.2090 on Windows 7 x86
    [2013-07-16:14:03:57] Commandline is: -stdio \\.\pipe\AIR_4580_0 -ei
    [2013-07-16:14:03:57] No installed runtime detected
    [2013-07-16:14:03:57] Starting silent runtime install. Installing runtime version 3.7.0.2090
    [2013-07-16:14:03:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
    [2013-07-16:14:03:57] Runtime Installer end with exit code 7
    [2013-07-16:14:03:59] Runtime Installer end with exit code 7
    Runtime Installer end with exit code 7 Also shows up when trying to install any CS6 Products.
    I googled my cute little hiney off, for almost 2 full days now.. spent alot of time in the Win7 register and in deep hidden windows folders.
    As far as i know i completly removed Adobe Air and CS6 products.
    Also tried the adobe creative cloud cleaner tool everyone is talking about, but it not even start on my machine?!
    Why the hell! i cannot install Adobe AIR or CS6 Products?
    If you need more information, i am happy to give it to you.
    PS
    Adobe flash, shockwave and Reader work perfect?!!?!?!?!
    I leave problems reports about Adobe CS6 products out of this discussion for now, because i have a feeling that the problem is connected with eachother.

    Hi,
    I found requirements for Flash and Air on Android from following Sites:
    http://www.adobe.com/products/air/systemreqs/#mobile
    Android devices
    VGA: Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only; Hardware Vector FPU
    WVGA: Dedicated Cortex A8 (ARMv7) 800MHz App Processor; Hardware Vector FPU
    Google Android™ 2.2 or later
    256MB of RAM
    http://www.adobe.com/products/flashplayer/systemreqs/
    VGA
    WVGA
    WSVGA (1024x600)
    WXGA (1280x800)
    Hardware requirements
    Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only
    Hardware Vector FPU
    Dedicated Cortex A8 (ARMv7) 800MHz App Processor
    Hardware Vector FPU
    Dedicated Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Dual-Core Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Operating system
    Android™ 2.2*
    If I am getting it correctly, both requires same ARM version, and Hardware Vector FPU.
    But I have found many devices, where Adobe Flash is installed and running. (If market does not show Adobe Flash, device manufacturer provides flash apk which works)
    But can not install Adobe Air. Market does not show Adobe Air.
    Is there any way to sort this out?
    I get feeling that as Flash is more popular software, people have got patched version for the same. But for Air, it does not exist.
    Thanks

  • Cannot install Adobe Air on Android phone

    I cannot install Adobe AIR on my Android phone (v. 2.2.1)
    I search for "Adobe AIR" in the market and the app is not found. 
    So, I downloaded an app that was build to run in AIR and when I launch it, I get an alert "This application requires Adobe AIR.  Install AIR now?"  I click Install and I get an alert "The requested item could not be found."
    Then I installed the Amazon store and purchased (for free) Adobe Air, but it too fails on install. 
    I can't believe this is an issue w/ my phone.
    Anyone know what the issue could be?
    Thanks!

    Hi,
    I found requirements for Flash and Air on Android from following Sites:
    http://www.adobe.com/products/air/systemreqs/#mobile
    Android devices
    VGA: Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only; Hardware Vector FPU
    WVGA: Dedicated Cortex A8 (ARMv7) 800MHz App Processor; Hardware Vector FPU
    Google Android™ 2.2 or later
    256MB of RAM
    http://www.adobe.com/products/flashplayer/systemreqs/
    VGA
    WVGA
    WSVGA (1024x600)
    WXGA (1280x800)
    Hardware requirements
    Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only
    Hardware Vector FPU
    Dedicated Cortex A8 (ARMv7) 800MHz App Processor
    Hardware Vector FPU
    Dedicated Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Dual-Core Cortex A8 1000Mhz App Processor
    Hardware Vector FPU
    Operating system
    Android™ 2.2*
    If I am getting it correctly, both requires same ARM version, and Hardware Vector FPU.
    But I have found many devices, where Adobe Flash is installed and running. (If market does not show Adobe Flash, device manufacturer provides flash apk which works)
    But can not install Adobe Air. Market does not show Adobe Air.
    Is there any way to sort this out?
    I get feeling that as Flash is more popular software, people have got patched version for the same. But for Air, it does not exist.
    Thanks

  • Cannot download Adobe Air on Windows 7.

    I cannot download Adobe air to my computer. I consistently receive the following error message: An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator. I have tried turning off my anitvirus program although it says it is safe.

    I am having the same error message upgrading Adobe AIR 3.8 to 3.9. Fully patched and up-to-date Windows 7 Ultimate 64 bit. Windows Installer Service is verified running. Logitech proceses have been stopped. Antivirus program has been paused. That exhausts all the solutions I can find on the web! I have another computer with the same OS that is not having the problem ... hmm.

  • Can't update Adobe AIR after Yosemite update and need it for a third-party app.

    I updated to Yosemite and had some issues. After receiving help from Apple, I could not open a third-party app; it said I needed to update Adobe AIR. When I tried to do that, I got the same message saying I needed to update AIR again. I tried uninstalling and installing AIR but without success. What steps do I need to take?

    I had a similar problem when trying to install Zinio.air. I have made it all work out. What i did was remove Adobe Air 15 entirely from the Utiliites and Library/ accounts and preferences. I then downloaded Adobe Air 13 and installed and then clicked on Zinio .air and it all installed ok. I also had to temporarily change security settings from Apple approved to Anywhere. All functioning now.

  • Why can't I update Adobe AIR?

    I need to update Adobe AIR to continue onto Acrobat.com but when I do the update it says 'This application requires an update to Adobe AIR but downloading that update was not successful.' How do I get it to update correctly?

    Hi Rachel,
    It sounds like the Acrobat.com Desktop Applicaiton is trying to update.  Unfortunately that update doesn't exist anymore and the Acrobat.com Desktop Application is no longer supported.  I'd recommend uninstalling that application from your system.  To access Acrobat.com moving forward, visit http://acrobat.com/signin.html
    Please let us know if you have any questions.
    David

  • Cannot update Adobe Muse 2014, only as a trial version!

    Hello,
    Hope someone can help me.
    My Creative Cloud app tells me that I have several updates, for instance Adobe Muse CC 2014 (I already have the payed version of Adobe Muse CC). But I cannot update the CC 2014 version, because it says that I can only use it as a trial or I have to pay for it again, but I am already using Adobe Muse CC. So the problem is that i simply cannot update Adobe Muse.
    So that means that either it is no update (because these used to be for free) or something is wrong with my macbook?
    Can someone tell me?

    Hi Silkevg87,
    We have checked the details for your account, the e-mail that you are using doesn't have an active subscription.
    Kindly share the below mentioned in a private message so that we can look in it account and help you with the issue.
    Alternate E-mail address:
    Order number (if any):
    Thanks,
    Atul Saini

  • I have updated Adobe AIR and unable to open previous applications Getting Error

    I have updated Adobe AIR and unable to open previouly instalkled applications which works on adobe AIR.
    While updating the application iam getting an ERROR # 16824 and iam unable to run the software as well.
    iam not a coder, so plz help me reactify the issue: URGENT

    What application are you having problems with?  Can you uninstall the AIR update and reinstall an older version (AIR 4 or 13) located here:  Archived Adobe AIR SDK versions

  • What Crap. And you cannot uninstall Adobe Air

    Adobe is really losing my vote on trying to do things it knows nothing about. This media player is one prime example.
    But you cannot uninstall Adobe Air as it is needed for Adobe Acrobat. Adobe is not tying things together using Adobe Air. So I guess Air has to stay.
    But Adobe Media Player. What a piece of sh*t. I have .flv files on my computer that i created and could not even clear the most recent files played. And if I threw that file away, the video stayed on the list with a purple triangle saying error. Yea, no sh*t Adobe, I threw it away so take it off the list or let me clear the recently played files.
    Adobe is just getting into bed with more companies and this is just another example of no user control and blatant commercialism on Adobe's part.
    Screw Adobe on this one. Not even an uninstaller and by the way, I am on the Mac. I just trashed the program and when I tried to trash Air, that is when it said Acrobat uses that.
    For shame Adobe. Think next time.

    Please try enabling installer logging to get a better idea of
    why the uninstall is failing. If you can post that log, I should be
    able to help further. See
    http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html
    for instructions.
    Oliver Goldman | Adobe AIR Engineering

  • I cannot update Adobe CC because of error  A12E1. What is that and what to do?

    I cannot update Adobe CC because of error  A12E1. What is that and what to do?
    thanks in advance
    bjappelmelk

    Bjappelmelk please see A12E1 error installing Creative Cloud products | CC for information on how to resolve error A12E1.

  • I cannot update adobe cc application, message is always and since a long time "erreur de téléchargement" - réessayez ou contactez le service client

    I cannot update adobe cc application, message is always and since a long time "erreur de téléchargement" - réessayez ou contactez le service client
    and I didn't see application in the apps windows
    what is the way to work simply and to update application ?
    applications are on my computer and run well
    thanks for your hepl
    olivier

    sign out and then back in to your cc app.
    if that fails, you can update directly, All the Adobe CC Updates: The Direct Download Links for Mac OS | ProDesignTools

  • I cannot update Adobe Flashplayer on my MacBook v. 10.6.8.

    I cannot update Adobe Flashplayer on my MacBook v.10.6.8

    Try un-installing and then re-installing.
    Adobe Flash Uninstaller
    Adobe Flash Player

  • Cannot install or update Adobe AIR

    When I try to install Adobe AIR I get this error, "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." I have looked through other forums on this topic but cannot find a solution that works. I have tried uninstalling it from programs and feature, but it doesn't even show up there, I have tried running a script that Chris posted in another topic but I get an error when it starts to try and delete files, I have tried to go into the command prompt and uninstall it from there directly but no luck with that either. Tried everything and  not sure what else to try if I could get some help that would be awesome.
    Thanks

    Could you post the contents of your AIR installer log?  I'll take a look and see if anything pops out at me.
    Windows
    Mac
    Thanks,
    Chris

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