I cannot update apps, after putting in password it automatically goes back like nothing happened.

I cannot update apps,or order a new app. I put in my password and it automatically goes back to the beginning.

Kelly...
Try contacting Apple >  Apple - Support - iTunes Store - Contact Us
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Apple - Support - Apple ID
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Similar Messages

  • I cannot update apps after upgrading to Yosemite. Please Help!

    Hello,
    After upgrading to Yosemite, i wanted to go on to iMovie, but i have to update. So i try to update but it refuses and tells me: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
    So what i understand is because i bought this mac in the US and I'm using it in the UK its not letting me update it. But what i don't understand is that i was able to upgrade to Yosemite with my mac knowing i was in the UK.
    How can i update my applications?
    Thank you for your time,
    TOAOMA

    Perform the following, stopping with the first one which works:
    1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iLife/iWork applications into your Apple ID, do so.
    2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
    3. Click here, contact Apple, and wait for a response.
    4. Buy them.
    (116660)

  • Cannot Update Apps After iOS 8 Upgrade

         Ever since I updated to iOS 8 I've been having issues updating my apps through the App Store app on my iPad 3rd gen. Even though I'm logged in and slect Update All, the apps won't update. On the home screen each app to be updated will be faded and have "Waiting..." beneath it. No matter how long I wait it will not update.
         I close the app and open it again and select the option to stop updating (this wasn't an option before I closed and then opened the App Store). On the home screen it will show the blue dot by the apps as if they were updated, but they haven't.
         Is anyone else having the same issue?
         Is there a way to fix this?

    Hello NinaBunBun,
    It may help to force close all applications, then restart your iPad.
    iOS: Understanding multitasking
    http://support.apple.com/kb/HT4211
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    Cheers,
    Allen

  • Why do i always get "cannot connect to itunes" message whenever i download after putting my password? plus i cannot update my apps? please help me thanks :)

    why do i always get "cannot connect to itunes" whenever i update my apps or buy anything from the store while my ipod can download? it has thesame email user

    I use only one Apple ID and only one ID. I did have to change the password at one point but I had no issues at all with updating apps after I changed the password.
    If you can download new apps with the ID that you changed the password for, I would think that you will be able to update apps associated with that ID as well.
    Did you try restarting the iPad after signing out of the one account and then sign in to the other account/accounts?

  • Cannot do updates keeps asking for Apple ID after putting your password in it keeps telling you your Apple ID is incorrect even after reset new password.

    Cannot do updates keeps asking for Apple ID after putting your password in it keeps telling you your Apple ID is incorrect even after reset new password.

    Did you go to Settings>iTunes and App Store and sign out and then sign in with the new password?

  • Cannot update apps downloaded with old Apple ID after changing ID

    My wife and I used to share my Apple ID on all mobile devices (iPhone 4S, iPad 2) and Mac so we could share contacts, calendar, purchases (apps & music).  My Apple ID was an inactive email address.  When I bought my iPhone 6 I decided to change Apple ID to a current email address and she created her own Apple ID for her iPhone 4S and iPad 2.  Figured we could still share data through Family Share.  Changed Apple IDs on all devices to the current ones.
    Now, she cannot update apps on her devices as she gets message that her apps were downloaded with another Apple ID.  It asks for password for that Apple ID (my old ID), and the passwords for my previous Apple ID and my new password don't work.  I tried deleting the apps off her devices and then installing again from the Mac we backup to, but that did not work.
    Also, is there a way to share contacts and calendar through Family Share or some other way.  We don't seem to be sharing any longer since making all these changes.  Why did I make the changes?  Because using the same Apple ID on all devices was causing me to get her text messages and vice versa, and other strange things after updating to iOS 8.
    I have iPhone 6, she has 4S and iPad 2.  Have a MacBook Pro circa mid-2010 running Yosemite, version 10.10.2.  Mobile devices run iOS 8.1.3
    obdoc54

    It is a good thing you made 2 separate Apple ID.
    I tried deleting the apps off her devices and then installing again from the Mac we backup to, but that did not work
    It's normal it didn't work because you are reinstalling apps (that are on the Mac) that were purchased/obtained from your Apple ID. She needs to reinstall them through the App Store on her device, using her Apple ID.
    share contacts and calendar through Family Share or some other way
    Calendars can be shared through iCloud (A)(without Family Sharing), or using the following method (B) used for the contacts.
    Contacts can neither be shared through iCloud or through Family Sharing.
    To get them synced: Get all of your wife's contact on your iOS device. (you can send them to your iOS device through iMessage)
    then go to your wife's iOS device: Settings --> Mail, Contacts, Calendar.
    From there, disable her iCloud contacts, then add YOUR iCloud account, and select only contacts (and calendar if you want the method (B)).
    This should answer all your questions.
    Cheers

  • After iOS 8 update doesn't sign in my FaceTime and email account keeps saying incorrect password even after putting right password I tried reset option already still says the same incorrect Please Help

    After iOS 8 update doesn't sign in my FaceTime and icloud email account keeps saying incorrect password even after putting right password
    I have already tried reset option already still says the same incorrect Please Help

    Hi Go to settings Email Accounts Delete Email Account then Re add acount back again If you have more than one Email Account do this with each one. Cheers Brian

  • HT3529 I'm stuck in the canadian store after a trip to canada. Cannot update apps as it tells me to change store from canadian to usa.

    I'm stuck in the canadian store after a trip to canada. Cannot update apps as it tells me to change store from canadian to usa.

    You might just have to contact Apple and ask them to remove it (losing it). Usually people clear a balance by buying one song and having the exact remainder charged  to their credit card, but if you don't have a US credit card you cannot do that.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • Can download app BUT cannot update app on my 5s

    can download app BUT cannot update app on my 5s。when I updating it shows the ID, after i enter my password it doesn't work. The apps still shows update

    Check out your downloads and applications folders. Sometimes they get hidden.
    iTunes Store: Hiding and unhiding purchases

  • I can't update apps after switching from my dad's Apple ID to mine.

    After I switched my dads ID to mine when I go to update apps it requests his password. What do I do to. change it to mine?

    Gameboy012 wrote:
    After I switched my dads ID to mine when I go to update apps it requests his password. What do I do to. change it to mine?
    Enter his password.
    Or repurchase the apps with your AppleID.

  • Can not update apps after IOS8 update on iPhone 4s

    Can not update apps after IOS8 update on iPhone 4s
    I can no longer update apps on my iPhone 4s after the IOS 8 update. The IOS 8 update took a very long time to complete, maybe 12 hours, and afterwards, it worked but updating packages were very slow. Package updates have since been problematic and about 4 days ago, it stopped being able to update any packages. I click on them to update and they never make any progress. I have 2.8 Gbytes free and I keep deleting more and more packages, pictures, etc. It seems like, from the amount of stuff that I have deleted, I should have more than 2.8 Gbytes free.
    Is anyone else having this kind of problem?

    16GB iPhone4: Go to Settings, scroll down to iTunes & App Stores and touch. At the top of the next page it shows: Apple ID. Touch this. Select Sign Out. Your Apple ID will go away. Re-enter Apple ID and password. Try App Store again.
       Other solutions were to go to Settings:General:Date&Time and turn off auto-update, then change date to next year. This didn't work for me, nor a lot of other users on the forums. It took reading a lot of threads to find the log-out, log-in solution. Even on the official Apple Website all I saw was: Make sure your connection is working, battery is charged, desktop is plugged in when you try to sync. OK I exaggerate, but with all the users posting this problem, you'd think they'd post their solutions when they work with a Tech Help call.

  • I bought and use iPad in Hong Kong, but I cannot update apps because the apple store asked me to change to Hong Kong, how to make the change (correction)?

    I bought and use iPad in Hong Kong, but I cannot update apps because the apple store asked me to change to Hong Kong, how to make the change (correction)?

    Change App Store
    1. Tap "Settings"
    2. Tap "iTunes & App Stores"
    3. Tap on your Apple ID
    4.Tap "View Apple ID"
    5. Enter your user name and password.
    6. Tap "Country/Region."
    7. Tap "Change Country/Region"
    8. Select the country/region where you are located; re-select country/region even if it is correct
    9. Tap "Done".
    Note: If the change doesn't take effect, sign out of account and sign in again.

  • HT203433 I downloaded apps with one appleid on my iphone.  When my account was disabled I set up a new appleid & account.  Now I cannot update apps on my iphone that were downloaded with original appleid when I login with my new apple id.  What do I need

    I downloaded apps with one appleid on my iphone.  When my account was disabled I set up a new appleid & account.  Now I cannot update apps on my iphone that were downloaded with original appleid when I login with my new apple id.  What do I need to do?

    You can write into support and ask for help reenabling the account through this link here:
    http://www.apple.com/support/itunes/contact/
    Since the applications were purchased on the older account, you will need to log into that account to update them. The newer account will not recognize the purchases because they are not a part of the purchase history for the specific account.

  • Hey all just trying to set up my ipad synced up with itunes but now if i try to download any apps i put my password in then comes up with unknown error and wont download any help would be great

    hey all just trying to set up my ipad synced up with itunes but now if i try to download any apps i put my password in then comes up with unknown error and wont download any help would be great

    Reset your iPad and see if that helps.
    Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

  • Can't update apps after upgrading to iOS 8 on ipad air

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    There are 2 ways to fix the issue:
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    2) Push Apple to fix Safari 8, b/c the problem exists in both iOS and desktop versions

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