I cannot update apps after upgrading to Yosemite. Please Help!

Hello,
After upgrading to Yosemite, i wanted to go on to iMovie, but i have to update. So i try to update but it refuses and tells me: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
So what i understand is because i bought this mac in the US and I'm using it in the UK its not letting me update it. But what i don't understand is that i was able to upgrade to Yosemite with my mac knowing i was in the UK.
How can i update my applications?
Thank you for your time,
TOAOMA

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iLife/iWork applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116660)

Similar Messages

  • My macbook pro run slowed after upgrade to Yosemite, please help!

    Why my mac slowed after I upgrade to Yosemite, Please help!

    You might want to update your profile. Helps people trying to help you.
    Activity Monitor - Mavericks  also Yosemite
    Activity Monitor in Mavericks has significant changes
    Performance Guide
    Why is my computer slow
    Why your Mac runs slower than it should
    Slow Mac After Mavericks
    Things you can do to resolve slowdowns  see post by Kappy
    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read.
    Etrecheck – System Information

  • Unable to update apps after upgrading to yosemite

    I have update my mavericks to Yosemite. But after upgrading , i m not able to update the apps. Its giving the error : "The update is not available for this apple id either because it was bought by a diff user or the item was refunded or canceled".
    It is to be noted that the i haven't changed my apple id.

    Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
    Step 1
    A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
    Step 2
    If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
    If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
    Step 3
    If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
    Step 4
    From the App Store menu bar, select
              Store ▹ View My Account
    Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
    Step 5
    According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm.

  • Cannot update iPhoto after upgrading to Yosemite

    I have a Macbook Pro which I upgraded to Yosemite but now I cannot access iPhoto because it says I need to upgrade. The problem is that it won't let me upgrade because it says that it was either bought by a different user (I am the only user of this computer) or the item was refunded or cancelled. None of these are applicable. What can I do?

    In that case you'll need to contact the App Store support personnel via this website:  http://www.apple.com/support/mac/app-store/

  • Hey guys i cannot update apps in my iphone 4s please help me???

    Hey help me to solve the problem with iphone  4s . I cannot update apps

    We're not mind readers here, so tell us what happens when you try and maybe someone can help.

  • I lost some of my contacts after upgraded to ios6, please help!

    I lost some of my contacts in my iPhone 4S after upgraded to IOS6, please help!

    Backup is your best option if you have one. Reverting software will not bring the contacts back.

  • Can't update apps after upgrading to iOS 8 on ipad air

    can't update apps after updating to iOS 8 on iPad air

    There are 2 ways to fix the issue:
    1) Disable mod_spdy
    2) Push Apple to fix Safari 8, b/c the problem exists in both iOS and desktop versions

  • I cannot update apps, after putting in password it automatically goes back like nothing happened.

    I cannot update apps,or order a new app. I put in my password and it automatically goes back to the beginning.

    Kelly...
    Try contacting Apple >  Apple - Support - iTunes Store - Contact Us
    Support links may help also...
    Apple - Support - Apple ID
    Frequently Asked Questions About Apple ID

  • Mail application will not open after upgrading to Yosemite. HELP !!

    After upgrading to Yosemite, my mail will not open...
    I get the following message;
    The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?
    Options are Don't Reopen or Reopen....

    Hi Clickchris,
    CS5 Photoshop is supported on Mac OS 10.5.7 and 10.6.
    It has not been tested on Yosemite as it is a very old version of the product.
    Please refer to below document.
    http://helpx.adobe.com/photoshop/system-requirements.html#main_Photoshop_CS5_system_requir ements
    Thank you for posting on Adobe Forums.

  • How do I update GarageBand after upgrading to Yosemite 10.10.1

    I have GarageBand on my MacBook Pro but have recently upgraded to Yosemite OS X 10.10.2. I wanted to use GarageBand but rec'd a message that there is a newer version. I didn't think I should have to pay for an upgrade in the App Store. How do I update my version of GarageBand?

    Which version of GarageBand do you currently have?
    Updates are free (when the first number of the version number stays the same), but upgrades to a major new release require a purchase (when the first part of the version number changes).  So the upgrade from GarageBand '11, version 6.0.5 to GarageBand 10.0.3 is a major upgrade, that requires a purchase.
    If you decide to upgrade, do not replace your current GarageBand version, if you are currently running GarageBand 6.0.5. Keep both versions. The new GarageBand is very different from version 6.0.5 - it is more like Logic than GarageBand. It comes with nice new features like smart drummers, but but older audio units are no longer support. If you decide to upgrade your system, keep your current GarageBand as well. Both can be used in parallel and you will need the sounds and loops from the previous version to play your older projects. This forum is full of desperate questions about how to get the previous version back, because instruments are missing or podcasts no longer supported.

  • IPad won't update apps after upgrading to ios8 ?

    Hello,
    I have been having touble with my apps getting updated.  This seemed to have started after I downloaded the ios 8 on my iPad.  I didn't have the problem before. I had 15 updates its now down to 8 but I have been waiting for the past 4 days for it to complete.  It keep stalling/pausing and I have to restart it.  I have tried to turn the iPad off and on.  I don't want to have to uninstall the apps and redo all of them.  Is there something wrong with my it because of the iOS 8 update?  Is there a recommendation or a resolution to solve the issue.  Thank you

    Hello ukgals,
    Thank you for Apple Support Communities.
    If you are running into issues upgrading when updating over-the-air, this article can help you resolve it. 
    Resolve issues with an over-the-air iOS update - Apple Support
    Regards,
    Jeff D. 

  • Cannot open iPhoto after upgrading to Yosemite

    Since upgrading to Yosemite, I am unable to open iPhoto.  When I click on it a message appears saying  'this version of iPhoto is incompatible with Yosemite', and directs me to the App store to upgrade.  I then get message saying that 'the product you are looking for is not available in the UK app store'.  I live in Singapore but prefer to use the UK App store.  Is it as simple as needing to change to a different country, if so which one? Or is there maybe a simpler way round this? Any help would be greatly appreciated.

    Try Terence's instructions here  Is Iphoto gone ? i want it back!
    Pete

  • Iphone users cannot text me after switching platforms. Please Help

    Ok, So I just started a new job and have been assigned a company phone. My company phone is a Samsung Note 3. I have been using an AT&T iPhone 5. I went a day or so with very little text messages coming on to the phone and was currious why i was not getting responses from friends. After an angry phone call from my boss, I realized I was only getting text messages from Andriod Users. So I gathered my roommates and had them text me to figure why I was not getting texts. The iPhone users could not text me but i could text them. The android users had no issue. I looked at their phones and it was sending the message to me as an iMessage which i wont be able to recieve. I googled the issue and found other users with the same thing. I traded in my phone today so i dont have access to the iPhone any longer.
    This is what ive tried:
    Logged into iMessage on my Mac:
    Went to Preferences --> Accounts --> Unclicked my phone number (and eventually just shut it off all together)
    After this: No Change
    Logged into iTunes on my Mac:
    Went to Itunes Store --> Account --> Itunes in the Cloud --> Unauthorized my iPhone from this section
    After this No Change
    When to the Apple Support Community
    Went to: https://supportprofile.apple.com/MySupportProfile.do
    Clicked on “edit products”
    Clicked on the “x” to the right of the product.
    Clicked “unregister”
    After this: No Change
    Went to iforgot.apple.com
    I Changed my password, in hopes that it would disconnect my phone
    After this: No Change
    Grabbed my friends iPhone 5,
    Disconnected his apple id and logged into mine
    I toggled the iMessage slider to see if it would disconnect.
    Logged off the iCloud Account on that device leaving iMessage off
    After this: No Change
    Called At&T Customer Support (By Far the Most Frustrating)
    The guy proceeded to tell me that I should contact all of my iPhone using friends and tell them that every time they text me they need to long press the text bubble and select "Send as Text Message". After 45 mins, I just gave up. The conversation ended with the rep telling me that i should just swich back to iPhone. I talked to his manager and got a months statement credit for that one, so it wasnt a complete loss.
    I own 3 macbook pros, a mac mini, a mac pro, 2 ipads, and a ipad mini. Im very frustrated and if I cannot get this resolved, I will seriously reconsider any apple purchase i make in the future.
    Please Help!

    http://support.apple.com/kb/TS2755 noted:
    If you plan on transferring your SIM card or phone number from an iPhone to a device that does not support iMessage, turn off iMessage in Settings > Messages first. If you do not, other iOS devices may continue to try to send a message using iMessage first, instead only using SMS or MMS.
    If you have not turned off iMessage for your phone number before you use it on a non-iOS device, it will be detected by other iOS device as still on iMessage.  What you can do is put back your number/SIM on an iPhone then activate then deactivate iMessage once successfully activated to de-register that phone number from iMessage server.  Hope it helps.

  • IOS 5 beta expired, but I cannot update to stable release... please help!

    The iOS 5 beta has expired but I cannot update to stable release for some reason. So now the phone is rendered useless, what can I do?

    Do you know where I can download it? thanks for the help!

  • PowerBook G4 17 won;t start after upgrading Hard disk Please help!

    Hi Folks! need your help in order to diagnose aPowerBook G4 1Ghz Serial V731556CMVZ. It worked perfectly untill start to have problems with hard drive. I bought a new Seagate Momentus 7200RPM and followed the instructions ifixit.com without any problem.
    After finishing, the PowerBook won't start. I can not hear any noise form HD, or SuperDrive, no startup chim sound.
    I disasembly and assembly again the PB and nothing. I try to reset PRAM SHIFT CTRL ALT POWER and nothing.
    It's frustrating. Please Help!

    I would make sure the keyboard ribbon is squarely seeded and in the right position. That clip is extremely tiny and fragile. Any damage to it whatsoever could cause major issues. Did it fracture at all during the installation process?

Maybe you are looking for

  • Feature request: make the "transform" dialogs non-modal

    Currently, the transformation dialogs accessible at Object>Transform are modal. I'm talking about "Move-", "Rotate-", "Reflect-", and so forth. These dialogs, when open, lock the user out of any interaction with the artboard other than the "preview"

  • Itunes.exe Entry Point Not Found - Error 7

    Need help regarding error messages as stated in post title. ITunes working completely fine up until a few days ago when I clicked on my Itunes icon and got the message: The procedure entry point kCMByteStreamNotification_AvailableLengthChanges could

  • How do i wirelessly sync ipad calendar to macbook

    i have the first generation iPad and a macBook running snow lepard. thanks

  • Journal Problem with Replicating another dimension on User Defined

    Hi experts, A curious thing is happing on development, I follow the HTG "SAP Business Planning and Consolidation for NetWeaver - Journals.pdf"; and this generate fine the journal, but when I was testing, doing a simple journal entry, a trouble occurr

  • Bank Account identification in cheque Deposit screen

    Our client has 7 bank accounts for different puposes. They want list of bank accounts to be shown along with each incoiming payment transaction in Cheque Deposit screen to indentify which transaction will go to which bank account. There are many inco