I cannot update IPhoto or IMovie- Error message from App Store
Hi there-
I cannot update IPhoto or IMovie. I have the latest OS. I cannot use these Apps either- they both ask me to update to the newest version, but when I try to I get an error message saying that the App store could not complete my request and to please try again later (null). Any ideas??
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
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Message was edited by: CS -
Cannot open iPhoto at all - error message!
I press on iPhoto and before it can even open, an error message pops up telling me to 'check with the developer to make sure iPhoto works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates etc'. I have reinstalled the application and made sure that iPhoto and all software on my mac was fully updated, and still no luck. I have been trying to battle this problem for weeks now. I think that the photo library is still there, uncorrupted as I have used iPhoto library manager to view them, I just can't get to my photos. I would really appreciate any help or just hear if anyone has had this same problem before, and if so how did they fix it. I would hate to lose all my photos or not be able to access them - I have made a backup of my photo library but only after the problem occurred. Thanks for taking the time to read this.
P.S. tell me if you need me to post the error report.Process: iPhoto [235]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: ???
Build Info: iPhotoProject-902017000000000~3
App Item ID: 408981381
App External ID: 233642646
Code Type: X86-64 (Native)
Parent Process: launchd [171]
Responsible: iPhoto [235]
User ID: 501
Date/Time: 2014-10-06 18:58:16.335 +0100
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: DE8193F1-B8C5-48B3-9F70-56C78EC2C9A8
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /Library/Frameworks/NyxAudioAnalysis.framework/Versions/A/NyxAudioAnalysis
Referenced from: /Applications/iPhoto.app/Contents/Frameworks/iLifeSlideshow.framework/Versions/ A/iLifeSlideshow
Reason: image not found
Binary Images:
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0x7fff910b2000 - 0x7fff91f06ff7 com.apple.WebCore (9537 - 9537.78.1) <56C3D4BF-2495-3FD2-8212-91AF7DF693B8> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff91f30000 - 0x7fff91f34ff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.7 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1 -
After upgrading to Mavericks cannot update iPhoto or iMovie
Update Unavailable with This Apple ID - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
I've browsed through the support communities and found numerous reports of this problem, but no consistant resolution.
Both iPhoto and iMovie came installed on my MacBook Pro (purchased Dec. 2010). Consequently, they were not purchased using an Apple ID.
I'm not sure about iMovie, but iPhoto has been updated in the 3+ years I have had this computer.
I just downloaded, and installed iPhoto 9.4.3 from the Apple website with no problem, but cannot update to 9.5.1.Tried download next day and it was working normally. It must need a day to catch up.
-
I cannot update iPhoto or iMovie.
Another email address is coming up in faint text at the login page and I cannot type my apple id in. All other updates are performing, just iPhoto and iMovies
Have reset my apple id and also looked to see if APE or other third party software installed but can't see anything.Please take each of the following steps that you haven't already tried until the problem is resolved.
Step 1
Follow the directions in this support article.
Step 2
Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.
Step 3
Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder may open with a file named "adoption.plist" selected. If it does, move the file to the Trash. You may be prompted for your administrator password. Log out, log back in, and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 4
Contact Mac App Store Customer Service. -
Cannot update to latest software. error message states internet connection timed out
Does anyone have a similar problem? I cannot update to the latest software for my I Phone 4. The error message says, internet connection timed out. Which is obviously has not. It also says check your internet settings. I am not sure what that means. I have windows 7.
If the disabling the firewall doesnt help, then also try disabling your anti-virus, this was what was causing me an issue.
Although make sure you re-enable both your firewall and anti-virus after the update completes. -
HT4710 Updates for iPhoto and iMovie in the Mac App Store
Hi,
I recently bought a new computer running Lion. When I started using the computer, I opened the Mac App Store and signed in with my Apple ID (the same one I've always used for buying apps from there, music from the iTunes store, and apps for my iPhone). I am able to easily access and download my old purchased apps to my new computer without a problem. However, in the updates section it shows updates available for both iPhoto and iMovie, but when I go to update them I get this message, "To update this application, sign in to the account you used to purchase it." iPhoto and iMovie came on the new computer, and the only Apple ID account that I have ever used is the one that I am currently signed in under. Does anyone have any idea how I can get these updates, or at the very minimum, get rid of them so that they do not show up anymore (frankly, I find the red circle very annoying, and I don't really use either of these apps so I'm not too concerned about them).
Thanks!
Sorry, I found a few other questions about this same thing after posting, so I'll try those solutions.Open iTunes on the new Mac, sign into your account and view your account information. There is a section for Purchase History where you can view the invoices for everything that you have ever bought from the iTunes stores and the Mac App Store.
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TS3694 Error message in App Store saying "Can not connect to iTunes Store"?
Just started using my iPad 3 that I just recieved for my birthday a few days ago. Last night went to download a new App from the App store, which was free. After hitting the "free" button and continuing on and hitting the "download App" button I received an error message saying "Can Not connect to iTunes Store" and the word "OK" under that to make it go away. I continued on with other games to see if it was just an issue with that one but no matter what i hit it says that same error message. I spent hours on the phone with Apple Support only to have the gentlemen have me save everything on my iPad onto my iTunes on my PC and then start to Restore to Factory setting and then was told if had any issues to call them back. I left the room for about 5 min. only to come back to have an error message saying "The ipad could not be restored, an unknown error occurred (3014). I was just wondering if anyone else is having any issues similiar to mine. Please advise. My next step is to call back up and ask to speak to a Support Specialist the gentlemen said..once it goes to the "restore" point regular tech support can not help he explained.. Just frustrated after spending over 1 1/2 hrs on the phone to have gotten nowhere and now have to call back and start again with something brand new.. I just think i got a lemon!!
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
So I am getting a weird error message on my iPhone all of a sudden when trying to update apps: ""your account is not valid for use in the Australian store. You must switch to the U.S. Store before purchasing." I live in NYC. I don't even see an option for switching stores. Any help?
Try logging out and in again. If that does not work, on the app store app Featured page scroll to the bottom of the page. You will see your Apple ID at the bottom of the page. Click on it and and you will see an option to select the country.
PS Clicking on the Apple ID is also the way you logout of the store..
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