I cannot update iPhoto or iMovie.

Another email address is coming up in faint text at the login page and I cannot type my apple id in. All other updates are performing, just iPhoto and iMovies
Have reset my apple id and also looked to see if APE or other third party software installed but can't see anything.

Please take each of the following steps that you haven't already tried until the problem is resolved.
Step 1
Follow the directions in this support article.
Step 2
Associate your Apple ID with your user account. Then sign in to the App Store with the same ID.
Step 3
Triple-click anywhere in the line below on this page to select it:
/Library/Caches/com.apple.appstore/adoption.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder may open with a file named "adoption.plist" selected. If it does, move the file to the Trash. You may be prompted for your administrator password. Log out, log back in, and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 4
Contact Mac App Store Customer Service.

Similar Messages

I cannot update IPhoto or IMovie- Error message from App Store

Hi there-
I cannot update IPhoto or IMovie. I have the latest OS. I cannot use these Apps either- they both ask me to update to the newest version, but when I try to I get an error message saying that the App store could not complete my request and to please try again later (null). Any ideas??

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

After upgrading to Mavericks cannot update iPhoto or iMovie

Update Unavailable with This Apple ID - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
I've browsed through the support communities and found numerous reports of this problem, but no consistant resolution.
Both iPhoto and iMovie came installed on my MacBook Pro (purchased Dec. 2010). Consequently, they were not purchased using an Apple ID.
I'm not sure about iMovie, but iPhoto has been updated in the 3+ years I have had this computer.
I just downloaded, and installed iPhoto 9.4.3 from the Apple website with no problem, but cannot update to 9.5.1.

Tried download next day and it was working normally. It must need a day to catch up.

After upgrading to Mavericks I cannot update iPhoto and iMovie. Why?

Just got my first Mac, an iMac. I upgraded to Maverick and once done I find there are updates available for iPhoto and iMovie. First I have tried to register "accept" the two apps. Nothing happens. Then I try to update them and get the answer that these apps was installed with another Apple ID. The thing is that I don't have any other Apple ID and noone else has touched my iMac. I have tried to reinstall Maverick three times now but end up with the same result. Anyone who has any clue or have experienced the same problem?

Open System Preferences > Users & Groups then select the Password tab.
Make sure you see the correct Apple ID.
If not, click Change.
Make sure you are logged into your admin account before updating apps.
Reinstalling Mavericks requires using OS X Recovery but there's no reason to reinstall Mavericks just to update your apps.
Message was edited by: CS

Unable to update iPhoto and iMovie?

When i try to update iPhoto and iMovie, this first message appears: "Update Unavailable with This Apple ID - This update is for an app downloaded with a different Apple ID. Sign in with that Apple ID and try again" so i press ok and a second message appears: "We could not complete your request - There was an error in the App Store. Please try again later. (100)"
Can someone explain me what this error means? and what can i do to fix it?
Thank you

It means what it says: The apps were bought or installed by someone with a different ID to yours. So, in effect, these are belong to that person and you can't update them.
This can arise if you've bought a second hand machine, or if you've bought an open box machine, or even if the Mac was set up for you by the shop where you bought it. Or, if you used one Apple ID to set up the machine and are using a different one now. Of course, it can also be caused by installing pirated software.
So, what to do:
Where did you get the machine? If it was second hand, or open box then you need to get back to the vendor.
If you used a different Apple ID then sign in with that one.
And, if the software is pirated then delete it and purchase legally.
Other than that:
Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

I cannot update iphoto

I am having trouble updating my brand new macbook pro! I was able to update the software (OS X 10.8.2), but I am unable to update iphoto and imovie. It continues to tell me that the apps were downloaded under another name and to sign in that name to download the updates. THe problem is, I just received this computer new and have no other apple id! PLEASE HELP!!

I've seen some cases like your problem here, so I think it's a common problem. In the past, Apple gave a DVD with iLife applications and they were installed, so you didn't have to worry about this, but now, you have to download them in the App Store

HT1338 Being prompted to update iPhoto and iMovie, but getting message "To update this application, sign in to the account you used to purchase it." My email has not changed. Any ideas? -gb

I am being prompted to update iPhoto and iMovie, but getting the message: "To update this application, sign in to the account you used to purchase it." These came already loaded on my laptop, and my email has not changed. Any ideas or work-arounds?

Has your Apple ID changed, that's the one that matters.
You need to sign in under the account that purchased these apps (did you buy this Mac new)

Can't update iPhoto and iMovie. "ther was an error in the App Store (18)

I can't update iPhoto or iMovie. All others update OK. message pop up: "There was an error in the App Store" (18)

Try deleting the cache associated with the App Store.
Quit the App Store if it's open.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go then move the Cache.db file to the Trash.
Relaunch the App Store and try updating your apps.

HT1338 I can't update iPhoto or iMovie on used Macbook Pro, the store asks me to log in with the Apple ID of the previous owner.

I bought this late 2011 Macbook Pro and can not update iPhoto or iMovie because the store asks me to log in with the previous owners Apple ID. What should I do? I don't want to purchase the apps.

I'm not sure on that. My macbook pro came with snow leopard. So If I was going to sell it, the person would have the os disk and the applications disk(iLife). I'm pretty sure that a computer that comes with Lion has the iLife apps tied to it through the mac app store regardless of how many different people own the computer (all you need is your own apple id). If I try to delete any of my iLife apps I get an error messege telling me it's not possible. There might be a way to do it with a terminal command, but that is way out of my league. Well this is a learning experience for everyone. If the person who sold you the computer said they did not have the Microsoft Office for mac disk or product key code, it should have brought your purchase price down a bit. I think the cheapest copy is about $120. I'm sorry I can't help you with everything. Good Luck.

HT5367 I can't update iPhoto and iMovie. Says that download is corrupted.

I can't update iPhoto and iMovie. Says that download is corrupted.

I too have the same problem. Trying to update iphoto and imovie. Tells me download is corrupted and to try again later. Been going on for some time now. Tried updating one at a time, but no difference. I have the permenant number "3" on the apple store logo.
iphoto, imovie and kindle. Unable to update!!

I'm having trouble updating iPhoto and iMovie.

This has been an ongoing issue that I just get aggravated and stop trying for awhile. Updated to OS X Mavericks and now I can't even access iPhoto. It says this version can't be used with OS X. Everytime I try to update iPhoto and iMovie, I get a message saying it was purchased using another ID. I bought the computer brand new and set it up with the one and only ID I have. iPhoto and iMovie were preinstalled. Anyone have any suggestions? I do NOT want to delete them, pay to download them and then request a refund because I don't want to lose all of my photos. I didn't worry about it much until my husband did the OS X Mavericks update and now iPhoto isn't compatible to even open anymore. Please help!

Nazareth94 wrote:
I recently purchased a new Macbook Pro
Congratulations!
Everything is great---except when alerted to updates for iMovie and/or iPhoto I'm instructed: "To update this application, sign in to the account you used to purchase it".
NO need to re-purchase. Launch the App Store from the Applications folder or dock icon. Follow as the alert instructed, i.e., sign in with your Apple ID and password. Click on the Updates icon (near the top of the App Store window). The Updates window will list iPhoto and iMovie. Click the UPDATE button for each.
Note: This is based on my experience with having iLife 11 on disk prior to getting a new MBP last July.)
Hope this helps.

There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

There is a problem in updating iphoto and iMovie, read a response here from a certain Dahveed if I'm not wrong to try this, however I'm a first time mac user, how do you delete this ... /Mac HD/Library/Caches/com.apple.appstore/adoption.plist

It says 'To update this application, sign in to the account you used to purchase it.'
However I only have one account. I've tried to sign out and in several times. But it doesn't work. I do remember changing my password recently. Secondly I'd like to add that I got this macbook air 3 days ago. I'm a first time mac user. It had three updates initially. Mountain lion 10.8.2, iphoto and the imovie. I updated the mountain lion, thinking I'd get the iphoto and imovie done later. However now this problem has come up. Thanks for responding. Hoping to hear from you soon again regarding this.

HT2476 I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

I got my Macbook Pro from another user (different apple id) and now i'm not able to update iPhoto and iMovie. What can i do?

You need to contact Apple and transfer that computer, the serial number, into your name and your Apple ID. Then you should be able to update the included Apple Apps from the App store. No need to Re-buy them again.
Caveat to the above.
If your Mac did not originally come with Lion Preinstalled, early releases of early 2011 models and older, and originally had Snow Leopard installed the original owner should of supplied the Mac OS X System Discs with the system. If that person didn't you should order them from Apple at a small fee, and don't lose them.

I cannot update iPhoto to v9.4.2 from v9.2.

I cannot update iPhoto to v9.4.2 from v9.2. I am running MAC OSX 10.7.5
I get the following error message:
"The product distribution file could not be verified. It may be damaged or was not signed."

I already tried that to no avail. I deleted the orginal file, reinstalled it and tried to download. I got he same error message

My iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case. Any ideas why I cannot update iPhoto?

my iPhoto will not work with Yosemite, and it says that it was purchased under a different account, but that's not the case. Any ideas why I cannot update iPhoto?

How did you buy iPhoto? Did it come preinstalled on your computer with Lion or later, or did it come with Snowleopard on system installer disks?
Which version of iPhoto?
If you have a version of iPhoto '11 and it is showing on the Purchased tab of the App Store, with your Apple ID, then delete iPhoto from the Applications folder (don't empty the Trash) and download iPhoto again from the Purchased tab.
If that does not work, contact The App Store Support from the Quick Links on the AppStore main page.
Only apple Support can fix problems with apple ID.

I cannot update iPhoto or iMovie.

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