I cannot update my credit card info for my CC account

I can log into CC center, and view all information, but when I click "Change Account Billing"" from the Manage Account, a script tries to run but can't. It goes into an endless loop I cannot stop, and have to use Task Manager to close out my browser. This happens with both Firefox and IE11, both latest versions. I am not blocking any scripts. Can someone explain why I can't get past this step, and how to fix it?
Thanks

Might try the steps described here:
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html#id_41289
-Dave

Similar Messages

  • HT3552 How do update my credit card info for my iTunes account

    How do update my credit card info for my iTunes account

    I don't know why this is so hard to find for people, It's pretty easy.
    Open iTunes on a computer
    Choose "Store" > view account (apple ID username)
    You will then see iTunes account information screen "Account Information"
    Click "Edit" which is to the right of the field "Payment Information"
    You will see:
    Please select a payment method.
    VISA MASTERCARD AMEX NONE
    choose "None"
    Click "Done"

  • Why do I have to update my credit card info for a free app???

    I put a block on my credit card due to fraudulent activity and now I want to install a FREE app, why do I need to update my credit card info for a FREE app? If you will only charge me if I actually purchase an app or content what is the purpose for asking me?

    For identification purposes.

  • I cannot update the credit card used for my subscription... only a few days left

    Hi,
    My card was stolen and now I have a new one.  So I need to change the card information used for my subscription, but I can't.  I've been trying for days, using different browsers, computers, etc.  Contacted chat support with no results.  Who do I need to call to get help updating my credit card?
    The message I get is "Card is invalid, please check card details"
    I have only 4 days left in my subscription. 
    Thanks,
    Arturo

    Customer Service is completely incompetent with this type of issue. You will eventually speak to someone who does not have a good command of English, and judging from the background noise, is sitting in some kind of low cost "boiler room" operation that Adobe noiw considers to be adequate to service their paying customers.
    I spent 20 minutes on the phone trying to do the same thing. I have work to do, and eventually had to hang up. The chat line reps have to power to do anything but read from their FAQ cards.
    It must be nice to have a virtually monopoly on computer software...you can treat your customers any way you want and not have to suffer any consequences.

  • HT2534 I cannot update my credit card information in manage my account

    I am trying to update credit card information in Manage my account but am having difficulties. Suggestions?

    we have moved and I am trying to update my new information on to my phone and it will not accept it??

  • Update my credit card info for the monthy insurance charge

    Hi, I have a new credit card and I need to update the card that BB charges every month for my insurance.  How do I do this? 
    Thanks,
    JS

    https://monthlybilling.geeksquad.com or 1-800-GEEKSQUAD
    Dan K. | Mobile Specialty Stores
    Any opinions expressed in this post are those of
    the author and do not represent Best Buy Co., Inc.

  • HT204053 How do I update my credit card info for my Apple ID?

    How do I update my Apple ID payment info?

    iTunes Store: Changing Account Information
              http://support.apple.com/kb/HT1918

  • Cannot update credit card info for cellular data plan.

    I recently cancelled my cellular data plan for my ipad on accident.  The bank has reissued me a new credit card and is now different than the one on file for cellular data plan.  How do I change credit card info for this?

    Instructions here >  iTunes Store: Changing your payment information

  • How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?

    How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?

    I hope by now you found it already, but if not ...
    iTunes Store: Changing account information - Apple - Support
    it is the same as itunes account.

  • I am trying to buy an app. I had to update my credit card info. It won't take the update and the screen is frozen - I cannot go back into the app store.

    I am trying to buy an app on my Iphone5. I needed to update my credit card info. It wont take the updated info and the screen is now frozen. I cannot go back into the app store

    It's a network issue, not an account balance issue. Troubleshoot your network or just restart your iPod and/or router, try connecting to the Store a bit later, or try the download in iTunes on your computer and then sync the purchase to your device.

  • HT1918 I updated my credit card info, but still cannot complete itunes download.  Says "waiting"...

    I updated my credit card info, but still cannot complete itunes download.  Says "waiting"...

    I'm having the same problem, can someone expert in changing credit card info help?  Don't say go into store and update it says my info is wrong when I try to change.  Help!

  • HT201303 How to change/update credit card info for iTunes acct

    How to update credit card info for iTunes. App Store?

    Go to the iTunes store, log in and go to your account and edit paymentt type.

  • I need to move country from Hong Kong to Australia (dont have HK credit cards now) - but dont know how to do this, then to update all new credit card info for Australia base

    How do I change countries from Hong Kong to Australia (as I dont hold HK credit cards)
    Once I have done that I can then put in new credit card info for itunes.
    Thanks Neil

    Settings>iTunes and App Stores>Apple ID
    Tap your ID
    Tap View Apple ID
    Enter your password
    Go to country/region in the popup window to change the store

  • Update credit card info for renewal

    Message 'My auto - renew date just passed 081814 and my credit card was out of date and I just corrected it today. Who do I need to alert to bill my new credit card since the auto renew date passed?'

    Hi Michael,
    I just took a peek at your account and see that the renewal was processed on the 18th. It looks like you're all set until next August.
    However, you can update your credit card info by logging in to www.adobe.com, clicking My Plans & Products, and then clicking Manage Plan next to your subscription.
    Best,
    Sara

  • How did Adobe auto update my credit card info??

    Hi, I have an issue with Adobe currently. This has happened twice now during my one-year CC subscription. I had to cancel my credit card due to fraudulent charges not associated with Adobe and as a result wasn't able to update my credit card info or make my payment because I hadn't received my new credit card yet. I received my new card on Monday and TODAY, I received an email saying this:
    Per your request, we have reactivated your subscription to Creative Cloud. It's a pleasure to welcome you back! Sign in to access all your membership features.
    I logged in to my Adobe account to see that I had been successfully charged my monthly amount and even verified that I had been through my bank account. The disturbing issue is that I NEVER logged in and updated my credit card info with Adobe to make this payment, I never authorized this payment, nor did I request my account to be reactivated.
    HOW DID ADOBE GET MY NEW CREDIT CARD INFORMATION??
    This happened previously as well and I just shrugged it off as me forgetting that maybe I had updated my card info, but this time, I know for sure that I didn't. So again, how was my new credit card information obtained by Adobe? This makes me want to forego using Adobe products ever again if no one can give me a clear answer to this.

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help

Maybe you are looking for