I cannot update my itunes account. when I try to edit information I am getting an error message
cannot update my itunes account. when I try to edit information I am getting an error message
To everyone that is having this problem:
I just ended a 2 hour session with Apple Tech Support. We had to take it to a level 2 support person, but finally got it running. Here's what she had me do. Go to Control Panel, Add/Remove Programs. Uninstall ALL Apple products on the Computer. This inccluded Apple Mobile Device Itunes, Bonjour and Quicktime. I doubt if we would have had to but she had me download a fresh copy of iTunessetup.exe and run it. iTunes came up and ran on version 11.1.4. Then I reinstalled Quicktime.
It is my personal opinion that there is a flaw in version 11.1.4. You shouldn't have to go through all of these hoops just to update a single application that was working fine proir to the update attempt.
That's what worked for me. Hope this helps you. Any questions, get back to me.
Good Luck.
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