I cannot update my Keynote to v.6 on the AppStore, because it asks me to log in with the Apple ID I used to buy it.

The problem is, I bought the whole iWork suite a long time ago, before the AppStore was launched, so I did not use an Apple ID. I could upgrade previous versions just fine, but I can not any more. I hope I do not ned to repurchase them ....

I responded to your here > https://discussions.apple.com/thread/4420415?tstart=0
Please do not start duplicate topics... thanks!

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HT1338 I can't update iPhoto or iMovie on used Macbook Pro, the store asks me to log in with the Apple ID of the previous owner.

I bought this late 2011 Macbook Pro and can not update iPhoto or iMovie because the store asks me to log in with the previous owners Apple ID. What should I do? I don't want to purchase the apps.

I'm not sure on that. My macbook pro came with snow leopard. So If I was going to sell it, the person would have the os disk and the applications disk(iLife). I'm pretty sure that a computer that comes with Lion has the iLife apps tied to it through the mac app store regardless of how many different people own the computer (all you need is your own apple id). If I try to delete any of my iLife apps I get an error messege telling me it's not possible. There might be a way to do it with a terminal command, but that is way out of my league. Well this is a learning experience for everyone. If the person who sold you the computer said they did not have the Microsoft Office for mac disk or product key code, it should have brought your purchase price down a bit. I think the cheapest copy is about $120. I'm sorry I can't help you with everything. Good Luck.

My i pad 2 is stuck,even cannot turn off.when i try to restore through pc,it come out with the words"i tunes could not back up the ipad because a session could not be started with the ipad",may i know whats the problems?tq

my i pad 2 is stuck,even cannot switch off and cannot restore

Hi mattlim,
Welcome to the Apple Support Communities!
I understand that you are receiving an alert that your iPad could not back up because a session could not be started. To troubleshoot this situation, I would recommend reading over and working through the information in the attached article.
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
Best regards,
Joe

Please help I cannot update my Keynote

Please help I cannot update my Keynote.I am trying to download the update but the message that I get says: The application could not be downloaded the file keyedobjects.nib couldnt be saved in the folder "com.apple.iwork.keynote.Gizmo.Turntable.nib" and it prompts me to retry but everytime I get the same report.

try goind to apple, support, type keynote update in the search box and download the version you need.
Also one or more of your third party apps could be the prolem. You can try uninstalling them one at a time till the download goes, then re-install them.
Make a back up FIRST!

Cannot update my keynote, pages and numbers from my ipad. I have different accounts, one for app store and other for icloud. What can I do?

Cannot update my keynote, pages and numbers from my ipad. I have different accounts, one for app store and other for icloud. What can I do?

You can't merge accounts or transfer iTunes purchases from one Apple ID to another: but there is no problem about using two IDs.
Use your iCloud ID for iCloud for syncing email, contacts, calendars, bookmarks, and PhotoStream.
Use your other Apple ID as before for iTunes, iTunes in the Cloud and iTunes Match.
There's no conflict about doing this, and you won't even notice as Keychain will log you in with the correct ID in each case. It's also better security not to have your iTunes login also your email address, given the number of complaints about hacked iTunes accounts.

TS3694 I cannot update my iPhone 3g to iOS 4.2.1 because of iTunes error 1015 ;error during restoring of firmware mode.

I cannot update my iPhone 3g to iOS 4.2.1 because of iTunes error 1015 ;error during restoring of firmware mode.

Was you iPhone jailbroken?

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync and transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea about it?

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync or transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea how to solve this problem?

also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

I purchased my iMac using the same (and only) Apple ID I use to purchase apps. Third-party apps update fine, but the apps that came with my iMac (iPhoto, iMovie, etc) bring up a message saying I have to log in with the account I used to purchase them.

I used my only Apple ID to purchase my iMac (Intel-based one). I've never been able to update core apps that came with it. I can update third party apps I've bought (like Coda), but when I try to update Garage Band, iPhoto, iMovie and so on, a popup message appears saying "You have updates available for other accounts" and "Log in with the account you used to purchase this app in order to update it", or similar (see screenshot above).
The OS seems to get its updates fine - it's just the core apps from the App Store.
I've only ever had one Apple ID, so I have no idea what to do. I went to ask the Genius bar at my local Apple store, and they couldn't help, and insisted that I must have purchased the iMac using a different account, but I definitely didn't. There are a few posts on non-Apple forums of this happening to other people, so it must be a rare bug.
I'm a little concerned it may affect my ability to update from Lion to Mountian Lion. Can anyone help?
Dan

Have you done a Disk Repair and a Disk Permissions Repair?
If that doesn't resolve the problem I would suggest calling customer support about this issue as it is most likely on their (Apple's) end that the problem exists.

I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??

I am unable to update my apps... in my purchases page it appears as "update", then a message tells me to log on with the Apple ID I purchased the app with... Well I have tried my two different accounts and neither one will work, can someone help ??
And is there any way to sync all my purchases and accounts to just have one... It is a bit stupid that you dont even get a list of something of what account you may of used, or some kind of hint, so you could log on to the right account. I am really stuck ...
Please Advise......

You can't merge accounts. But you can check your purchase history:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, what may seem stupid to you... may be a protection of privacy to others.

Just updated my iphone. Now I can se I have two? iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first

Just updated my iphone. Now I can se I have two! iCloud accounts? One of them appears on my phone, and I have forgotten the password. When I try to add the other account, I get the message that this account is already added, but with the name of the first account where there is no available password. I have tried several times to reset the password, bun I don't get the information I need - I have no access to email. What can I do?

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

ITunes cannot sync to the AppleTV because of a problem on your computer. The required file cannot be found.

I have two first Gen Apple TV's and a new MAC Book Pro. I have about 600GB of music and 40GB of photos located on an external hard drive (Western Digital). In the past, I have not run into any issues when syncing music or photos. Recently, I get an error message "iTunes cannot sync to the AppleTV because of a problem you your computer. The required file cannot be found." I noticed this after I added a few folders to my photo folder, which the AppleTV is pointed to for accessing and syncing my photos. I went to the AppleTV to look to see if the new folders were in the photos, but they were not listed and obviously not syncing from the hard drive to the AppleTV.
For trouble shooting, I disconnected my upstairs AppleTV from iTunes, then reconnected, pointed the AppleTV to the applicable music and phots folders on my external hard drive. The music synced fine, but the photos did not sync. I got the same error message.
Does anyone have any advice to what the issue may be??
I read some posts similar to mine and the referenced deleting the iPhoto file cache. I did not try this as I do not use iPhoto as the source for my photos syncing to my AppleTV's.
Thanks - Scott1508

Looks like my WD Hard Drive may have an issue. I pointed the Apple TV to the photos folder on my other WD Hard Drive, which is formatted for MAC and it synced the photos fine. I had never had an issue with the first WD Hard Drive, but it was never formatted for MAC.
Not sure if this could be the issue???
I am considering getting an Apple Time Capsule (2 TB) for my back up, but also need a second back up for all my music and photos.
Does anyone have advice on moving to the Time Capsule as my main back up and keeping a WD as the secondary back up??

Hello. Today, I was updating my iPod Touch 4th Generation to iOS 6. I unplugged the iPod when it was during the installation because it appeared to be frozen. Now the iPod is stuck at a light blue screen even after I reset it. How do I fix it?

Hello. Today, I was updating my iPod Touch 4th Generation to iOS 6. I unplugged the iPod when it was during the installation because it appeared to be frozen. Now the iPod is stuck at a light blue screen even after I reset it. How do I fix it?

You will need to do a DFU restore by holding the home and power buttons down (while the device is plugged in to your computer) until the device's screen goes black and as soon as the screen goes black, count down from 3 and release the power/sleep button, but keep holding down the home button. Then, iTunes will say the iPod needs to be restored. The restore process will take some time and even though the iPod may appear to be frozen, don't interrupt the restore.

HT1311 I have done all of the above but when I try to update my Apps it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?

I have done all of the above but when I try to update my Apps on my iphone it still says that my ID is not valid for the US store and I must switch to the UK? My settings already say I am with the UK? What do I do?

ok well like lllaass said, most apps require 4.3 or later iOS software. chances are since the apps worked before, the apps themselves got updated and will no longer work with your software version.

Hi all - any idea how to download songs from an old AOL iTunes account - have updated to Apple ID which is fine for new songs but didn't realise this wouldn't include the old songs. Have a 1st gen ipod with the original purchases on if that helps

Hi all - any idea how to download songs from an old AOL iTunes account - have updated to Apple ID which is fine for new songs but didn't realise this wouldn't include the old songs. Have a 1st gen ipod with the original purchases on if that helps

....... is there a way for me to get my old music library (which was controlled by my dad's apple ID) onto my new mac, but from that point on, start using my own apple ID for purchases?........
Yes, once the content is in iTunes on your computer, just click it to play and authorise your computer to play it by entering your Dad's ID and password.
Log into your own account and start purchasing your own content which will then be added to the existing content.

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Ok apple I have one complaint and that is the fact that when I am on the Internet with my iPod I can't get onto the AppStore because it says cannot connect to iTunes store

Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight

I cannot update my Keynote to v.6 on the AppStore, because it asks me to log in with the Apple ID I used to buy it.

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