I cannot update or reinstall iTunes. Says I'm missing iTunes64.mis?
Arrrggghhh! I somehow got a corrupted file so now I cannot repair, uninstall, update, or install a second version of iTunes. It doesn't matter what product I'm using, I'm trying to update the iTunes version on my Windows laptop. It will only go so far then say it's missing "iTunes64.msi" I have tried to look for this file on a desktop PC that has iTunes loaded and cannot find the file. Any suggestions that do not include restoring my laptop to original configuration?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?
Similar Messages
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Cannot update or reinstall iTunes - receiving access error message
Hello
I tried to install the most recent iTunes update the other night and received the below errow. I uninstalled and tried to reinstall and am still receiving the same error -
Error writing to C:\Program Files(x86)\iTunes\iTunes.Resources\fr.prj\printing Template\15.Media.PlainPaper.SS.xml. Verify you have access to that directory.
I am the administrator on my computer and none of the files are hidden, they dont appear to be read only either.
Please can anyone shed any light on what this could be?
Thanks in advanceThat one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I am running Photoshop CC 2014 on iMac OS X and have recently had to reinstall the OS following upgrade to an SSD. I cannot update Photoshop as it says it is unable to extract the downloaded files (U44M1/2010). Should I reinstall Photoshop and Bridge from scratch or is there an easier way?@@ !
Sounds like you transferred programs from another drive? This isn't a very good way to do it. Yes, re-install the Adobe apps.
Benjamin -
I have been unable to update or reinstall Itunes to my windows 7 64 bit computer. I have tried most of the suggestions to date to no avail. My outcome is a dialog box that says itunes was not installed. . . At one point, it created a situation where my CDDVD drive was disabled but a windows troubleshooter got that back working citing a "class filter driver problem" that it repaired. Also, Itunes comes up and plays from the optical drive (and the hard drive) but will not write to the CD or refresh my podcast list. Anyone?
hi b Noir -
Since you were so helpful to Michael - I'm wondering if you may have the insight/answers to help me?
I asked this question yesterday but so far - radio silence.... How are things in NZ, you kiwi!? (Aussie - Canadian myself
Cheers and thanks for any help.
fruitc88
Jul 24, 2012 8:52 PM
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
iPod nano (6th generation), Windows 7 -
HT1926 Cannot run or install Itunes Says MSVCR80.dll was not found It ran fine before
Cannot run or install Itunes Says MSVCR80.dll was not found It ran fine before
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99742) -
Ipod touch not being recognized by itunes (but is registering as an external drive by the computer itself) have updated and reinstalled itunes, stopped/started apple mobile device and removed any mobile programs associated with my non apple cellphone. This seems to have started happening after the last Itunes update I did as I was able to put music on my ipod touch a month or so ago. Is there some way to go back to an older version of itunes? I really have no idea what else to do since I followed every step on the trouble shooting page for windows 8.
I had this problem too and my roommate solved it!
Go to 'Settings'
'Music'
Scroll to the bottom and enter your password to log onto your home sharing
Then connect to iTunes and sync! -
ibook stopped transferring images via image capture. last month it worked. i hav an old ibook and i cannot update to newest itunes. which is fine. however, i need the image capture to take photos off my iphone 5. no, i dont want to use i cloud. i would actually like to just plug it in to the usb drive the old fashioned way
I don't believe the iOS7 update was the cause for your issue. I have three devices all updated and they all show the Import To drop menu in Image Capture as shown below.
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Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.
See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2 -
Message: "Cannot remove older version of Apple Update" when trying to reinstall Itunes. Tried using add remove programs in control panel, no help. Tried installing new quicktime, same message -- what do I do to get Itunes working again on my computer, using Windows xp
I'm glad I put a smile on your face Stuff like this can drive me nuts.
As I went to bed last night, I thought the same thing as you, to try a system restore. Otherwise, to answer the rest of your question, in XP, the location of the Update is in your Program Files/Apple Software Update.
To find the hidden files that may be stopping you from disabling the updater, and doing a clean install, go to:
My Computer, and on the Menu bar, click Tools/Folder Options/View/Show Hidden Files and Folders/click Apply/OK then double click on your main drive (C:) then Documents and Settings/your user name/Application Data/ and delete the Apple computer folder with it iTunes and Preferences.
Also in that previous views Local Settings/Application Data/Apple (Update Software)and also Apple Computer/iTunes.
Go back to Documents and Settings (again from C: drive mode) click on All Users/Application Data/Apple and if you open up Installer Cache, you will also see that it has an Apple Updater in it (unless it was uninstalled on the original uninstall). Also from that Application Data window, you will see Apple Computer Folder which has previous iTunes info that needs to be deleted. Some of these folders may be gone, but at least you can check to see, to make sure.
Here is a link from another post, to confirm or help clear up any of my paths/solutions.
When you've done all that, restart your PC, and I would run CCleaner (the free version links are just below the Buy and Download button) just to clean things up, and try your re-install.
Hope I didn't overwhelm you. -
Cannot update to new iTunes - cant sync itouch with new software: help!!
I cant update or uninstall my itunes
i keep getting an error message that says "Could not access network location %APPDATA%\."
please help!!!Hello amonzo1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/HT1925
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Best of luck,
Mario -
Unable to update or reinstall iTunes or iPod software
I hope someone very knowledgable can help me with my dilema-
it appears that the driver for my iPod has become corrupted,
since all my songs no longer will display on it. I've attempted to
update and reinstall both the iTunes and iPod software, but each time
results in "1607: Unable to install the InstallShield Scripting Runtime."
I went to InstallShield's site and the Microsoft knowledgebase,
but nothing attempted so far seems to correct the problem(s).
Does anyone have any solutions? Please help!
HP Pavilion A650Y Windows XP Pro SP2
HP Pavilion A650Y Windows XPThe files that won't transfer are designated as AAC audio files; they have a bitrate of 128kbps w/ a samplerate of 44,100 KHz. I have other AAC as well as MPEG audio files in both the iTunes library and on the iPod that transferred and play w/o any problem. Have you or anyone else ever encountered while transferring songs to their iPod the message "Some songs in the iTunes library were not copied to the iPod because they cannot be played on this iPod." ????
~Richard~
HP Pavilion A650Y Windows XP Pro SP2 - iTunes 6.0.4.2 - QuickTime 7.1 - iPod 1.3<<br> -
Unable to update or reinstall itunes on windows vista laptop
3 problems...
tried to update itunes unsuccessfully. error message APSDdaemon unable to locate component
Instructed to unistall and reinstall...error message "service apple mobile device failed to start. verify that you have sufficent privledges to start system services.
then retried and recieved this error...itunes was not installed correctly please reinstall itunes error 7 (windows error 126). Please help!!!See Troubleshooting issues with iTunes for Windows updates.
tt2 -
After installing itunes on my pc i get an error that says that i have to uninstall and reinstall itunes. I finally got it to down load and now it says that I need an upgrade. It's getting very frustrating as I've never had this kind of trouble.
What is the precise wording of the message that is appearing?
What OS is on the computer? -
I get a Windows error message "application attempted to access C++ runtime library incorrectly" when I try to update or to reinstall iTunes. How do I resolve this issue?
Hi there MRDLS,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
Cannot update iPad with iTunes 11
Cannot update iTunes 11 giving me message on my computer that I need to upgrade with 10.6.3
Help!!!!Ckuan's advice is good, here's a small supplement beacuse you said "10.6.3".
I think what's happening is you really meant "10.6.8", which is the minimum version of Apple's Mac OS X operating system that you need to run iTunes 11. So I suspect you're really behind in lots of software. (The current version of OS X is 10.8.2.)
Anyway, presumably you have a Mac and need to get it up to at least OS X 10.6.8 to run iTunes 11.
Good luck.
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