I cannot update or uninstall iTunes with Windows XP.
I have an older OS (windows XP) and have been trying to update iTunes. I keep getting a message saying that Bonjour is on another network that I do not have access to. It then tells me that iTunes.msi is not available either. Now I am not able to sync my iPod.
I have tried to uninstall iTunes to fix the problem, but I cannot do that either. I get the same message about this missing Bonjour. I would really like to update, or at the very least get rid of this version to get the newer iTunes.
If anyone can help me figure out this problem, I would appreciate it more than I can say.
Thank you in advance (especially if there is some simple solution that I have either not seen or tried )
Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them.
Nonetheless, it's the best game in town for this particular kind of trouble. So, just in case, I'll run you through my standard instructions for an itunes.msi variant (just in case).
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?
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Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.
See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
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Cannot update or uninstall iTunes due to missing iTunes.msi file
I am trying to update my itunes 10.4.1.10 to the newest version. However, when I try to update or manually uninstall iTunes I get the following error message. I am logged into the admin account and on a wireless network. I've looked for the iTunes.msi folder in my iTunes folders and program folders but cannot find it. Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them. Any ideas on what to do???
Also using Windows Installer CleanUp Utility is no longer an available option since Microsoft is saying that it damages files as well as fix them.
Nonetheless, it's the best game in town for this particular kind of trouble. So, just in case, I'll run you through my standard instructions for an itunes.msi variant (just in case).
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeksare worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Can't update or uninstall itunes on windows 8.1
Hi,
I've been searching for a while but havent found a workable solution as yet. Basically if i try to update, uninstall or reinstall i get the message
"the feature you are trying to use is on a network resource that is unavailable. click ok to try again or enter the alternate path to a folder containing the installation package 'iTunes64.msi'
i've tried running as administrator, extracting the files, browsing to the file location etc but nothing seems to work, the only suggestions i've found are to use ifixit which is incompatible with windows 8.1 so won't work. Any suggestions would be greatly appreciated."the feature you are trying to use is on a network resource that is unavailable. click ok to try again or enter the alternate path to a folder containing the installation package 'iTunes64.msi'
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Cannot fully update or uninstall itunes using windows 7 64 bit OS
Please help!!!!
I've tried both of those previously. Sorry I didn't mention that. I've done so many things it's hard to remember. I'm beginning to think that some of the problem lies within the phone. And since I can't even get the computer to be able to read it properly, I can't restore to factory again.
I had a bit of luck with a friends PC and was able to get it to read it, but not sync. So, I may use his iTunes to restore my phone to a factory default. Then attempt to uninstall/reinstall iTunes on my Laptop again to see if it works.
(Also for the copy/paste files, the latest iTunes from the site remedied the issue where the files were in the wrong location, so that was already completed).
The link to the support page is virtually useless though. I'd done everything that page asked before even seeing it. Thanks for trying though. I'll repost after I restore and then uninstall/reinstall again. -
Cannot update or uninstall iTunes
When I try to update iTunes, i receive the following message:
The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes64.msi' in the box below.
I also have tried to uninstall from control panel and I recieve the same message.
I am using Windows 7, & I have not been able to use the Windows Clean Installer, as it is no longer available.
Could someone help me figure this out?I have not been able to use the Windows Clean Installer, as it is no longer available.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I have itunes in windows xp, but my ipod touch has updated version of itunes. Windows xp cannot get updated itunes. I am having difficulties transferring my music into my computer. Does any one have an idea how to do it?
iTunes 11 is compatible with
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
Try:
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Months ago I tried to uninstall itunes from Windows 7 after an update failed. I couldn't complete it because two files (ShellStreams.resources and ShellStreams.dll ) were in use. I'm ready to try again. Any Suggestions, please.
See Troubleshooting issues with iTunes for Windows updates for tips on repairing the iTunes installation. One of the tools mentioned there, Unlocker, should be able to force delete the files that you are having trouble removing.
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I cannot open, update or uninstall itunes.
I cannot open, update or uninstall iTunes at all, I have tried all the suggestions posted with no luck. I keep getting error messages saying that the installation files do not exist, any suggestions on what to do? I'm really frustrated with it at this point.
These are the error messages I keep getting. Can someone please help me out?How to manually remove programs from the Add or Remove Programs tool
See if this helps. -
help ,me
Did you try anything suggested in the last thread you posted?
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I uninstalled itunes for windows 7 and tried to install itunes 10.5 and it won't work. I deleted all existing apple programs from my computer but when I try to install again it says so long error involved with microsoft?I uninstalled itunes for windows 7 -
I can't update or uninstall itunes
i can't update or uninstall itunes. I get error message:the path c:\documents and settings\network service\loval settings\application\data\apple\apple software update\itunes.msi cannot be found. verify that you have acess to this location and try again, or try to find the installation package itunes.msi in a folder from which you can install the product itunes... how do i fix this??
I read the responses about downloading the windows installer cleanup utility, but that is no longer available on microsoft's website.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time? -
Can't burn a cd in itunes with windows 8
When I try to burn a cd in itunes with Windows 8, I get unknown error 4310. I am able to burn music and text files with
windows but not itunes. I believe there may be registry errors and compatiblity issues with Windows 8 and Itunes.
Other errors I received when I tried to fix the problem are disk burner and software missing and disk recording missing.
I have consulted with Dell and ATT ConnectTech and no one seems to be able to solve the problem. I have uninstalled
itunes and reinstalled itunes several times but still cannot burn cd with Itunes with windows 8...Anyone who has
faced this problem and solved it I would love to hear from youI don't have much help, but yes, I did burn a CD in iTunes 8. Had some problems--different from yours--and got help from my Apple Care...although they wanted me to write an e-mail to the Apple Store for help (I insisted that Apple Care should cover it and I wanted to talk with someone. Eventually, I got someone in the US). I also turned off the Genius. Don't know if that helped or not.
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I cannot install or uninstall itunes. I get error message 2324?????
I cannot install or uninstall itunes. I get error message 2324?????
You might need to run the Windows installer cleanup utility....start the troubleshooter for assistance at the following link: http://support.microsoft.com/kb/2438651/
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I keep getting an error message when installing iTunes with windows 8
See the second box in Troubleshooting issues with iTunes for Windows updates.
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My ipod does not apprear in itunes with windows 7
my ipod does not apprear in itunes with windows 7 any ideas
1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4. Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
7. Check for third-party software conflicts.
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