I cannot upgrade two Design Premium Suites from 5.5 to 6.0

I cannot upgrade two Design Premium Suites from 5.5 to 6.0!
I have a Volume Licensing for several Adobe Products and now I want to upgrade two of the Design Premiums to 6.0. I have bought two Retail upgrades (with a little discount) but this not going to work.
The Support help Chat says that I cannot use a Retail Upgrade for a Volume Licensed Design premium.
Why? I haven't found any info about this. So after two hours a chatting with several persons at the Helpdesk I was provided with a phone number.
When I called this Phone Number they said my serial was not connected to my Account. Unbelievable because in my Account there are all the right Numbers.
This man said I had to call another number 08004438158 to solve my Problem. Connect to this Number is Impossible (not reachable)!
What to do? I cannot solve this problem with the Support Chatbox,
I cannot solve this with a support employee on the Phone and another Phone Number is not reachable.
I have paid a lot of Money throughout the years with Adobe Products. We are running 7 Design Premiums, Several Photoshops, several Adobe Servers Applications and two prescriptions of the CC.
And now nobody can help me with this problem????

Thanx Mylenium for your Suggestion .
Today I have done another attempt by Phone. From the Netherlands Customer Service I received a different telephone number for Support. It took a while this Morning and a little patience but at last I received two unlocking Codes. So I didn't need to start an Online Support Case.
Regards,
Jan

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Hope this helps
Cheers

I cannot upgrade two Design Premium Suites from 5.5 to 6.0

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