I cannot upload files from my macbook pro via email, etc

When I click on insert file all I see is the main menu with the folders when  I select the folder it does not give me the option to open to select and upload files.
How can I rectify this?
In all honesty I am sarting to regret buying a mac, all I have been expericing is trouble. they are not major but very annoying.
I  fixed it one month ago for slow boot up time, it was fixed yet it is progressively heading doen that road again helpp.
I am a university student and this thing is really annoying
Thank you for the help

Welcome to the Apple Support Communities
You can only write in NTFS drives in Windows, not OS X or Linux or any other UNIX-based system. If you want to write in NTFS drives, you have to use a third-party application as Paragon NTFS.
Another possibility you have is to format the external drive in a format that OS X can read and write in it, like HFS+ (Mac OS Extended (Journaled)), FAT32 (MS-DOS (FAT)) or exFAT, but this is longer and you need a lot of time to back up your external drive files

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