I cannot use appworl because it says i need an identity

i tried to download an app and i got an error message that i needed to install appworld again. so i did  this but when i tried to go back in afterwords  it says i need a blackberry identity, and asks : download now?" and i tried but now i go in and it has the progress bar saying 100% but doesnt complete. so i still have no identit. how do i fix this?

Hi,
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
No data is lost due to a reset.
If nothing above has helped, try here >  iOS: Troubleshooting Wi-Fi networks and connections

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