I cannot use iTunes because I cannot upgrade quicktime

Apple has deviously inflicted more consternation that I thought possible upon me: I just want to use iTunes on my MacBook Pro I have had for a little over a year, and all of a sudden iTunes won't open.
I get this message:
iTunes requires QuickTime 7.5.5 or later.
and it tells me to upgrade quicktime, i download the upgrade, attempt to install it, and it tells me the installation failed due to damaged source file. But the source file is what I am downloading from Apple, who are really screwing me here (general inferiority of their products aside!) I have tried in vain to find online support, and have called Apple for support twice now, to say which I did not receive would be an understatement. The first guy told me he would e-mail simple steps to fix the problem -- I never got an email. I called again and a different woman told me it would be a violation of policy for her to email me any such help without my serial number, which I didn't have because I was not at home and anyhow the serial number isn't even listed under "About this Mac", furthermore all I wanted was assistance with a damaged file that they are offering for free download to the public.
Finally the woman told me I should download the latest version of iTunes and that would take care of it, giving me the impression that the newly installed iTunes would contain the requisite version of QuickTime, but this was not the case and now I have the new version of iTunes but it still will not open.
Please help me, I just want to use iTunes!

Go to Applications > Utilities, launch *Disk Utility*.
Select your HD, select First Aid, run *Repair Disk Permissions*.
If hat does not fix it, boot from your Install DVD, run Disk Utility then *Repair Disk*.

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    Can anyone out there help me fix this so i can use my itunes again?

    You've downloaded the wrong version for your Tiger OS.
    Use Software Update (under the Apple menu) to download the correct version.

  • Went to update my ipod,now I am not able to use itunes because of an error... I have downloaded itunes again, saying it is uploaded then click itunes get error 7! Called for support, they are a joke !! Need advice please ...

    Went to update my itunes upon request from apple, updated now I have an error 7.
    I went to apple site to download itunes get message saying it is uploaded successfully.
    Go to itunes unable to because of error message. Called apple... they are a joke you have
    3 months to use the "phone service" after 3 months you have to pay $19.99 to talk to someone.
    Apple says update.. ha ha dont do it.. you wont be able to use your itunes.
    Any one have any suggestions in how to fix this issue??

    Hello cindib77,
    We've an article that provides further information and steps that can help resolve this error.
    iTunes for Windows: "Error 7" message when opening iTunes
    http://support.apple.com/kb/TS3074
    Cheers,
    Allen

  • I am unable to use Itunes because it freezes when I plug my Iphone 3g in.

    Hi,
    I needed a phone, so my brother gave me his old Iphone 3g. I instantly downloaded the latest itunes (10.5.3) and I purchased some songs and application at itunes store. Unfortunately when I plug my iphone in it freezes itunes and I can't put anything on the phone. My iphone has absolutely nothing on the phone, no songs, apps, contacts, nothing.
    I have tried for about a week now. Looking at forums on the internet and downloading alternatives to itunes like media monkey and foobar and alot of other programs to be able to put music on my phone.I spoke to my brother and he had no troubles at all with the phone.
    I have no idea what to do. PLEASE HELP.
    PC/Laptop- HP Pavilion dv6-2109AX
    Windows 7
    Iphone 3g
    Software: 4.2.1
    I have tried plugging the iphone in different ports. I heard you need to plug it into a 2.0 usb port, but I tried all of them. I don't know if my laptop has 2.0 usb ports because it still didn't work.
    I tried reinstalling itunes the correct order multiple times but that didn't work.
    I tried deleting the crash files that I didnt even have. I don't have the appdata file to delete its contents, if I do I couldn't find it.
    I had to delete my virus software and disable it while I plugged my iphone in.I restarted my computer multiple times and restored my computer a few times and also deleted alot of useless files and movies to make my computer run faster.
    As soon as I plug my iphone in, itunes instantly freezes. When unplugged itunes instantly unfreezes.
    Also I have the original Iphone charger.
    HELP! WHAT AM I DOING WRONG?
    Thanks in advance. (:

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95577)

  • I cant restore my iphone 3 using itunes because it locked

    my iphone broke and i got it fixed but when i got it back i forgot my passcode and the pc i used to set it up broke so i got a new pc and i installed itunes so now i cant restore it

    If you have forgotten the passcode you will have to restore to operation by using the recovery mode to attach to a computer running iTunes, per the instructions in http://support.apple.com/kb/HT1212 and in summary:
    Doing that will erase all content and settings which you can only restore from a backup.  In your case it sounds as thought you will have to redownload your apps and music, etc. since your computer is no longer functioning.

  • Security questions and answers are not being sent to any of my emails. i am unable to use itunes because of this. please help

    I do not know the answers to my security questions. It says the support email is being sent to my email, but I have not recieved any email. please help

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95577)

  • I can't download iTunes because of a missing Quicktime.msi file

    After I upgraded iTunes via the latest auto update offering, I was having problems with iTunes hanging on opening and generally lagging. So I (stupidly) removed the program from my computer (which is a PC running Windows XP btw) and tried to redownload it. Still the same problem so I followed the Aple guide to completely removing the program from my computer. Bonjour wouldn't remove, although I've since managed to get rid of it.
    The problem is, no matter how many times I try to clear out the files, when I redownload iTunes it won't load because it's looking for the Quicktime.msi file, which is missing. Quicktime won't download because it is also looking for the .msi file (which to my thinking it should be downloading as part of the installation anyway). Eventually, I tried reinstalling Quicktime through a Carbonite online file backup. I succeeded in getting the much in demand .msi file but Quicktime still wouldn't load. Neither will iTunes. Now when I try to load either, I'm getting the message that the file Quicktime.msi is "not part of a recognised installation package". I've moved the file to several different locations, user specific and all users, but the same message keeps coming up. Meanwhile, I'm stuck with no iTunes and therefore no Iphone synching either, so no way to access my podcast downloads.
    If anybody knows of a work around that will let me get iTunes back on my computer I would be grateful.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

  • Cannot upgrade to iOS 7 using iTunes with iPhone 4

    When checking for update using iTunes 11.1, I get a message saying that 6.1.3 is the current version. However, my phone says that iOS 7 is available to install. I'd rather use iTunes because the WiFi at work is not very good. Any ideas?

    Exact same problem here. iPhone 4 can see the update but I havn't got the space on there to do it so I need to use iTunes. Only problem is iTunes is telling me 6.1.3 is all up to date?

  • HT4623 I cannot upgrade my ipad2 from ios4.3 to ios7

    I cannot update my ipad2 from ios4.3 to ios7, please help

    Hi,
    I've just upgraded my ipad2 from ios4 to ios7 using itunes. After the upgrade it asked me to do an initial setup(which I did) and then it asked me to connect to itunes for a restore. after the process ran, the ipad restarted. This is where all my problems started.
    After the restart of the ipad, i am again at the same step and this time, in the itunes, i get this warning message:  "The iPad "myipadname" could not be synced because this computer is no longer authorized for purchased items that are on this iPad" and then it continues "To authorize this computer for items purchased from the iTunes Store, choose Store > Authorize This Computer."
    As mentioned in the warning message, i went ahead and authorized the computer. It then says that "the computer is already authorized" and then is throwing me in the never ending loop. I already spent lot of time on the net and it took me no where.
    Please guide me

  • HT4137 When I back up my iPhone using iTunes, where does the information get stored?

    I have a problem. 
    I have an iPhone that has already been synced with an HP laptop.  This PC is now in need of repair but the price of repair was too costly so I bought a MacBook Pro to replace it.
    I would like to now sync my iPhone with my new MacBook using iTunes but when I attempt this I get a message stating that all the information in my iPhone will be replaced by all the information in iTunes (which is nothing).  I cannot afford to lose all the information in my iPhone but also I cannot update my iPhone using iTunes because it has not been paired with my new MacBook and I am told that it can only be paired with one computer at a time.  I cannot unpair it with my old PC because my old PC doesn't even boot up anymore.
    I was told that I could Backup the information in my iPhone by control clicking on the icon in the toolbar to the left of the iTunes screen which would then let me sync safely.  I have now done this but I still have nothing to show for this in the iTunes library (no music, photos, notes, contacts etc.) and I have no idea where this backup has been stored.
    Also in the help menu in iTunes it says that media files such as songs, videos and some photos AREN'T backed up but can be restored by syncing with iTunes (how is this possible to restore something that hasn't been backed up in the first place?).
    I am really stuck with this and hope that someone out there can help.
    Leigh

    The first step in the sync process is to create a backup.  On a mac this backup is located at
    ~/Library/Application Support/MobileSync/Backup.  The backup does not included iTunes media as it is assumed to be in the iTunes library you are syncing with.  Also, as you have discovered, when you first sync with a new iTunes library iTunes will erase all iTunes media on the phone (music, videos, etc.) and replace it with the media in the library you are syncing with.  Photos from Camera Roll (which are taken by the phone) are part of the backup.  Photos in Photo Library (which were synced to your phone from your computer) are not; again, because it is assumed they are already on your computer as that is how they were synced to your phone in the first place.
    What, exactly, is still on your phone at this point?

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