I cannot use my itunes credits balance to pay in-app purchase

I bought several gift cards and redeem them to my account, so my account has enough balance, and it can be used perfectly well when I buy music or new apps.
But just no in-app purchase!!!!!!!!!! Every time I tried it would show that your purchase could not be completed.
I tried different apps but the same results.
I choosed NONE  in my payment information in my account, but I have enough credits balance.
Pls help me !

Contact iTunes Customer Service and request assistance
Use this Link  >  Apple  Support  iTunes Store  Contact

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