I cannot use the Quick Links area to use redeem, although my name appears and the balance from my account (itunes card) appear.  I need to upgrade to 10.7 and cannot enter the s/n because of this issue.  Please help!

I'm going crazy.  I've tried everything including reinstalling App Store, running MacOSXUpdCombo, and every thing I can find on the Support site.  I need to be able to use the redeem functionality to enter the serial number for my paid upgrade to Lion. 
iTunes seems to work fine with redeem, but I receive an error stating that I can only update the os by using the App Store.
Could this have anything to do with my having 2 apple IDs?  I have one from my original purchase of a MacAir and I have another that is attached to my iMac, Apple TV, and my other devices.  I hate that I can't merge my IDs.
HELP~~~

Go to Applications > Utilities, launch *Disk Utility*.
Select your HD, select First Aid, run *Repair Disk Permissions*.
If hat does not fix it, boot from your Install DVD, run Disk Utility then *Repair Disk*.

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