I cannot validate the serial number and I tried several things like shut down firewall, change hosts (cannot change it by the way the computer won't let me), etc.

I cannot validate the serial number on premiere elements and photoshop elements. Stil saying that i do not have any connection with the internet. I already tried to contact the adobe chat. They did help me, but what they say did not work.
They said that I had to contact helpdeks, but they would not help me. I had to go to the chat again. The chat does not work.
I also tried al of the things that is mentioned on this site https://helpx.adobe.com/nl/x-productkb/policy-pricing/activation-deactivation-products.htm l.
Can someone help me, because I don't know what to do know.

Celina
Did you purchase Premiere Elements 13 from Adobe direct? If so, you can get your money back within 30 days of purchase.
I can post an Adobe Chat Orders link for that if necessary.
Did Adobe Chat or any of its representatives offer to do a remote control of computer troubleshooting to get to the core of your
problem? We in this user to user forum cannot do that, Adobe Chat might. But, again, we are not Adobe.
Do you have a computer shop or an associate with computer software knowledge who can assist you on this matter?
Excuse the question, but I do not want to take anything for granted. Are you sure that you have the right serial number and are
entering it correctly
xxxx-xxxx-xxxx-xxxx-xxxx-xxx
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Just to summarize...
a. In the hosts file....you saw nothing but the default entries
b. You download and installed the Adobe Application Manager and that did not solve the problem
c. You renamed the SLCache and SLStore Folders and that did not help
But, can you disable the antivirus and firewall(s) to see if resolves the issue in anyway?
What antivirus program does your computer use?
ATR

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