I cannot verify my account

I've been in the process of trying to link my MyBestBuy accounts and my bestbuy.com accounts. So I can view my points and reward certificates. However when I go through the process and put my phone number in to verify my account and they are supposed to send me a email to my email account on file. I never receive the email. I've tried resending but that doesn't work either.

Good morning peatricko1, and welcome to the Best Buy forum,
Before we do anything else, I would suggest that you double check your email accounts spam/junk folder because the verification email has been known to get sorted into those folders, and please try not to hit the resend button too many times because that could actually delay the email from sending.
I used the email address you registered with the forum to review your My Best Buy™ account, but I was unable to find one under your name. If you are trying to link an account that is not in your name or any of the primary information (phone #, email address, mailing address) is not up-to-date, then that could potentially cause problems while trying to link a BestBuy.com and My Best Buy™ account.
I would more than happy to go over your account to ensure it is up-to-date and to see what I can do to help finally link your accounts; however, I am going to need some additional information from you first. Please send me a private message with the below information and I will see what I can do. A private message can be sent by clicking on the blue button within my signature.
Name
Phone #
Mailing address
Email address
My Best Buy™ ID #
How to Link a My Best Buy™ membership to your BestBuy.com Account
Thank you for reaching out to us!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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