I cannot view iTUNES Extras for Les Miserables!

I have an older model version of iPOD (120gb Classic model), but using the most current version of iTUNES. I purchased the Les Miserables movie in the SD version, but am NOT able to view the "iTUNES Extras" "bonus materials" option that was supposed to come packaged with my purchase.
Yes, I did follow Apple's instructions on hot to view/access to the letter... but all I got was one huge dark, black, blank square... that's all there was.
Any clues??

Are you tring to view this on the iPod?
You cannot.

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