I cannot view pdf files. I cannot download adobe reader also.whenever you try to download any pdf file, the screen turn black, I cannot view pdf files. I cannot download adobe reader also.whenever you try to download any pdf file, the screen turn black
I cannot view pdf file.Cannot download adobe reader.When attempted to download adobe reader, screen turn black
Jen.ph
When you say that you have the same problem, do you mean that you are:
1. Not able to download Adobe Reader;
2. cannot view a PDF file;
3. or what?
Please be a little more descriptive of your particular problem or, better yet, start your own thread and clearly indicate which problem(s) you're having and what you have done, thus far, to correct the problem(s).
Clinton
Similar Messages
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I have an apple ID, I'm trying to use this to update and download apps etc. however, whenever I try this, it keeps asking me to use my old ID, which is attached to an email that no longer exists! I can't download or update anything! Help!
You can log out of the currently logged in account by taping on the id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and you can then log back in.
If you updated your existing account with a new email address then that shoud 'refresh' it on it
If you created a new account then any content that you purchased/downloaded via the old account will remain tied to that old account, and only that old account can redownload its content and download updates to its apps. You should be able to update an account's email address via this page : http://appleid.apple.com -
Whenever i try to login with my apple ID , it says this ID is not yet used on itunes. & because of this i can't even download apps. Please someone tell me what should i do ? ASAP.
Read here:
http://support.apple.com/kb/ht2589 -
I have downloaded and installed the latest version of numbers on my mac. Everytime I save and then try to reopen that document, I receive a message telling me that I need a new version of numbers. Also, when I try to sort the date column, it sorts out of order. The last version sorted fine.
Welcome to Apple Support Communities
When you install the new iWork version, the old iWork version is kept, so it looks like you are opening your old version.
To fix this, open a Finder window, choose Applications in the sidebar and drag the new Numbers version to the Dock, so you can access to it quickly. Open all documents from this version. I don't recommend you to delete the old Numbers version in case you need it.
Respecting to the second question, you will get better answers in the Numbers for OS X forum -
I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.
Hi whatisitagain,
Thank you for participating in the Apple Support Communities.
If the movie you downloaded from the iTunes Store is not playing in iTunes for Windows, start with the troubleshooting tips in this article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues - Apple Support
All the best,
Jeremy -
The iBooks page on my iPad2 has locked. I cannot move on the page. I can close the page, and everything else is working fine. THis happened in the middle of a download. Does any one have any ideas for unlocking, resetting, or somehow getting the iBooks page to work? Thank you.
Just re-set the App -
Open the App
Hold down the power button until the slider appears
Hold down the home button (Don't use the slider) Until the App Closes
You might lose your place, but shouldnt be too hard to find it again... -
Whenever i purchase or download an app on the app store , it always gives me this error message " unable to purchase at this time, please try again later"
JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.
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Keep getting this message "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." However, cannot view open window or close Firefox. Have to always reboot system to access the internet.
For possible causes of this error, and how to troubleshoot it see [[Firefox is already running but is not responding]].
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When I try to update my ipad to IOS6 I get and error 6 message. Any idea what that means and how to fix it? I tried updating via Itunes and also normal download.
What model iPad and what version of iOS is it currently running?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.
Message was edited by: Texas Mac Man -
Hello, I wonder if you can help me. My iphone will not restore. iphone prompted restore in itunes I have downloaded all available Apple downloads and the iphone software and firmware restore was almost complete when the message similar to 'iphone restore failed' appeared. I cannot make or receive call
Hi, Mangy1.
Thank you for using Apple Support Communities.
Here is the best resource when experiencing issues restoring your iPhone.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If the issue still persists, please reply back with the exact error message received.
Cheers,
Jason H. -
I just downloaded the new Firefox 4, rebooted, and viewed your videos re the new look and new features. Problem is, my toolbars look no different than before. The new icons you talk about do not appear on my screen. Please advise. Thank you.
The Firefox icon is the default feature for Windows Vista and 7 only, it does not apply to Windows XP users.
To have the Firefox icon instead of the Menu Bar:
View > Toolbars and UNCHECK the Menu Bar.
After that, click on the Firefox icon and you'll have the Menu Bar appear again.
http://support.mozilla.com/en-US/kb/Menu%20bar%20is%20missing -
I was trying to redeem my iTunes card and cannot be process at this time try again later...Its been like that more than an hour now
It should keep asking for the password, because it's trying to check for purchases... As soon as you login, it will see you have pending downloads and create the downloads section on the left below Purchases under the Store section. Then it will start the music downloads there, as they will be listed one below the other.
You could just try to check your account balance or view your account and that will trigger a password request too. You can just click on that and say that now iTunes keeps asking for the password and ask him to help you with that. Trick would be to interrupt him so that he carries on with another task after, so he doesn't notice the download. Or you carry on with email or browsing which you were "busy" with when iTunes interrupted you for the password (stupid iTunes) -
This is the message I keep getting. Help me please.
Process: Safari [354]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [163]
Responsible: Safari [354]
User ID: 501
Date/Time: 2014-04-16 22:58:20.708 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: DC8B7253-C74C-0BB5-779F-BD55E143A306
Crashed Thread: 13
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010b874f9c
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x10b874f9c:
__DATA 000000010b1c3000-000000010b1c7000 [ 16K] rw-/rwx SM=PRV /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
--> __LINKEDIT 000000010b1c7000-000000010b971000 [ 7848K] r--/rwx SM=COW /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
MALLOC (admin) 000000010b971000-000000010b972000 [ 4K] ---/rwx SM=NUL
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x0000000103619dcd CFEqual + 285
1 com.apple.Safari.framework 0x0000000100123be0 Safari::BookmarkLeaf::retainIconForTopLevelDomainURL() + 118
2 com.apple.Safari.framework 0x000000010011e9c8 Safari::BookmarkFolder::insertChildAtIndex(***::PassRefPtr<Safari::Bookmark>, unsigned long) + 228
3 com.apple.Safari.framework 0x000000010011e138 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 492
4 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
5 com.apple.Safari.framework 0x0000000100110a04 Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, Safari::BookmarkGroup*) + 22
6 com.apple.Safari.framework 0x000000010011e0e7 Safari::BookmarkFolder::initFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 411
7 com.apple.Safari.framework 0x00000001001101cb Safari::Bookmark::bookmarkFromDictionaryRepresentation(Safari::CF::Dictionary const&, bool, Safari::BookmarkGroup*) + 91
8 com.apple.Safari.framework 0x000000010011fa7e Safari::BookmarkGroup::loadBookmarkGroupGuts() + 84
9 com.apple.Safari.framework 0x000000010011f3b0 Safari::BookmarkGroup::BookmarkGroup(NSString*) + 462
10 com.apple.Safari.framework 0x000000010012a9ea Safari::BookmarksControllerOld::BookmarksControllerOld() + 104
11 com.apple.Safari.framework 0x000000010012a958 Safari::BookmarksControllerOld::shared() + 46
12 com.apple.Safari.framework 0x00000001001288a4 -[BookmarksController _initWithBookmarksMenu:] + 201
13 com.apple.Safari.framework 0x0000000100124a4b +[BookmarksController sharedController] + 137
14 com.apple.Safari.framework 0x000000010014040f -[BrowserApplication sendEvent:] + 253
15 com.apple.AppKit 0x00000001048a6ea5 -[NSApplication _realDoModalLoop:peek:] + 761
16 com.apple.AppKit 0x00000001048a554e -[NSApplication runModalForWindow:] + 117
17 com.apple.AppKit 0x00000001048a50fd -[NSAlert runModal] + 145
18 com.apple.AppKit 0x000000010454d2a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
19 com.apple.AppKit 0x000000010454ce4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
20 com.apple.AppKit 0x000000010454cdef -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
21 com.apple.AppKit 0x000000010454cd13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
22 com.apple.AppKit 0x000000010454cb34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
23 com.apple.AppKit 0x000000010454c909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
24 com.apple.AppKit 0x000000010454c36b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
25 com.apple.Foundation 0x0000000102aa4f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
26 com.apple.Foundation 0x0000000102aa4d7d _NSAppleEventManagerGenericHandler + 106
27 com.apple.AE 0x0000000107598e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
28 com.apple.AE 0x0000000107598c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
29 com.apple.AE 0x0000000107598b36 aeProcessAppleEvent + 315
30 com.apple.HIToolbox 0x0000000106118161 AEProcessAppleEvent + 56
31 com.apple.AppKit 0x0000000104548246 _DPSNextEvent + 1026
32 com.apple.AppKit 0x0000000104547a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
33 com.apple.Safari.framework 0x0000000100140d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
34 com.apple.AppKit 0x000000010453bb2c -[NSApplication run] + 553
35 com.apple.AppKit 0x0000000104526913 NSApplicationMain + 940
36 com.apple.Safari.framework 0x0000000100312c8d SafariMain + 267
37 libdyld.dylib 0x0000000106bcf5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000106d66662 kevent64 + 10
1 libdispatch.dylib 0x0000000106b9943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000106b99152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x0000000106d65716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000106e7cc3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x000000010a1bb4cb WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x000000010a1b805f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x0000000100bd153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x0000000106d65e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000106e7bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000106e7efb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.QuartzCore 0x0000000101cc9377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x0000000101cc92ad thread_fun + 25
4 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
5 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
6 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x0000000106d61a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000106d60d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010366c155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010366b779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010366b0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000102aea967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
8 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
9 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 12:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x0000000106d65a3a __semwait_signal + 10
1 libsystem_c.dylib 0x0000000106cb4dc0 nanosleep + 200
2 libsystem_c.dylib 0x0000000106cb4cb2 usleep + 54
3 com.apple.AppKit 0x00000001047ac21d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x0000000102aea76b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x0000000106e7a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x0000000106e7a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x0000000106e7efc9 thread_start + 13
Thread 13 Crashed:
0 ??? 0x000000010b874f9c 0 + 4488384412
Thread 13 crashed with X86 Thread State (64-bit):
rax: 0x746e656d656c4568 rbx: 0x0000000000000054 rcx: 0x00000001023cf000 rdx: 0x0000000000000054
rdi: 0x00000001023cf000 rsi: 0x00000001013e2000 rbp: 0x00000001023d0ff0 rsp: 0x00000001023d0f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010b6c3420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x00000001013e2000
rip: 0x000000010b874f9c rfl: 0x0000000000010206 cr2: 0x000000010b874f9c
Logical CPU: 2
Error Code: 0x00000014
Trap Number: 14
Binary Images:
0x1000de000 - 0x1000deffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x1000e4000 - 0x1005eaffb com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1009d7000 - 0x1009d8ff7 libSystem.B.dylib (1197.1.1) <5292BF21-9406-32D5-8BB3-7DD02C672FA0> /usr/lib/libSystem.B.dylib
0x1009e5000 - 0x100a03ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x100a26000 - 0x100a27fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x100a30000 - 0x100a4dff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x100a5f000 - 0x100a5ffff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x100a64000 - 0x100a64fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x100a6d000 - 0x100acbff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x100b0e000 - 0x100b18ff7 com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x100b26000 - 0x100b90ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x100bc8000 - 0x100f3fff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10103a000 - 0x1011f2ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x10129c000 - 0x101386fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10139e000 - 0x1013cfff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x1013e3000 - 0x1013f0ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x1013f9000 - 0x101407fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x101410000 - 0x101451fff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x101ca2000 - 0x101e3eff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x101f19000 - 0x102172ff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x1022bd000 - 0x102330fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x102373000 - 0x1023a1ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x1023d3000 - 0x102436ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x102476000 - 0x1025acffc com.apple.WebKit (9537 - 9537.75.14) <CBAF76C6-E6F7-390A-A21D-CBCAF4A6896A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1026a6000 - 0x102897ff3 com.apple.WebKit2 (9537 - 9537.75.14) <B3511A1C-A7E7-3F81-9EDB-2602C4EFAF19> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x102a84000 - 0x102d82fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x102fc1000 - 0x10316ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x103191000 - 0x1031e3fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x103242000 - 0x103304ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x103375000 - 0x103376ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x10337c000 - 0x1034ecff8 com.apple.CFNetwork (673.2.1 - 673.2.1) <AE407146-CCF2-33DD-AAEA-6887FD6F45BA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x1035f5000 - 0x1035f5fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x108ab8000 - 0x108abafff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x108ac3000 - 0x108b0aff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x108b25000 - 0x108b3eff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x108b5b000 - 0x108b77fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x108b83000 - 0x108c74ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x108c8b000 - 0x108cf0ff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x108d21000 - 0x108d22fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x108d28000 - 0x108d2cff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x108d36000 - 0x108d42ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x108d5a000 - 0x108d63ffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x108d6e000 - 0x108da9fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x108dbe000 - 0x108de3ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x108e00000 - 0x1090d0ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x1091cb000 - 0x10921efff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x109247000 - 0x109286fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x109296000 - 0x10929effc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1092a7000 - 0x1092b2fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x1092c8000 - 0x109306ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x109310000 - 0x109312fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x109318000 - 0x10931bfff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x109326000 - 0x109759ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x109975000 - 0x1099c3fff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x1099e1000 - 0x1099edff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x1099f5000 - 0x109a0eff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x109a25000 - 0x109a55fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x109a81000 - 0x109aa6ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x109ab9000 - 0x109b39fff com.apple.CoreSymbolication (3.0 - 141) <DC9F84AA-9BD0-322B-83C3-FDC1FA771F37> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x109b57000 - 0x109bafff7 com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x109bfa000 - 0x109c29fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x109c47000 - 0x109ca6fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x109ce7000 - 0x109d11ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x109d24000 - 0x109d8afff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x109def000 - 0x109df3fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x109e01000 - 0x109e04fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x109e0d000 - 0x109e1ffff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x109e40000 - 0x109e58ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x109e6a000 - 0x109e6bff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x109e72000 - 0x109e74ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x109e7d000 - 0x10a03bfff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10a198000 - 0x10a1a2ff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10a1b2000 - 0x10b004ffb com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x10d527000 - 0x10d553fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10d5c5000 - 0x10d5d2ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x10d5ee000 - 0x10d5f6ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10e467000 - 0x10e48fffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10e49f000 - 0x10e4a2ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x110002000 - 0x110293fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff61224000 - 0x7fff61257817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 591
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.7M resident=86.2M(53%) swapped_out_or_unallocated=75.5M(47%)
Writable regions: Total=1.1G written=10.2M(1%) resident=13.1M(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 452K
CG image 12K
CG raster data 12K
CG shared images 180K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 48.4M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 36K
SQLite page cache 640K
STACK GUARD 56.0M
Stack 13.7M
VM_ALLOCATE 16.4M
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.9M
__UNICODE 544K
mapped file 49.8M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 373.3MYou installed the "Genieo" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client/u/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
I can receive emails, but I cannot send emails. This just started happening. I have an iPhone and I can send emails from my phone fine. It's just not working on my Macbook. Every time I try to send an email it goes straight to my outbox. Can anyone help?
Thank you for heading me in the right direction. I reset my Mail account for Outgoing Mail Server to outbound.att.net:(customer ID)@att.net (instead of smtp.att.yahoo.com, per Apple's online troubleshooting information). I'm not sure what "(Offline)" means when it appears at the end of my Outgoing Mail Server (SMTP)?? In the Advanced box I clicked on "Use custom port: 465" and checked "Use Secure Sockets Layer." Authentication: Password; I have correct User Name and Password put in. After doing all this, when I try to send emails again today, they go directly to the Outbox and sit there.
What's curious is that my first sent email this morning did go out using the Outgoing Mail Server, smtp.att.yahoo.com: (customer ID)@att.net(Offline) but subsequent emails I tried to send with this server were rejected with the message: "Cannot send message using the server smtp.att.yahoo.com (etc.). The SMTP server doesn't support TLS(SSL) on port 587. Verify your account settings and try again." That's when I tried resetting my Outgoing Mail Server to outbound.att.net (etc.), as mentioned above, and was unsuccessful in sending out any further emails. I guess my next step is to contact my email service provider, AT&T, and see if they can help me. Thanks, again, for taking the time to respond and for giving me your input! Much appreciated! -
I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great!
The fact that you can receive means you have a valid e mail address, and have established the connection to the incoming server, so all of that works. Since the send does not work, that means your outgoing server is rejecting whatever settings you used formthe outgoing set up. Try them again.
Google your particular isp, and ipad and many times you will find the exact settings needed for your isp. Or tell us here, and soneone else may be on the same isp. Some mail services need you to change a port, or have a unique name for the outgoing server.
Kep trying. -
I updated my ipod on my computer to the ios 5.1.1 and it updated but all of the music, movies, and apps were cleared off. I cannot put any of it back on please help!
Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup.
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