I canot sign in to update my Creative Cloud applications.

I cannot sign in to update my Creative Cloud applications. The same e-mail address and password will let me sign into the adobe web site. What is wrong?

I had the same problem. I could not find the file suggested in the help link above.
I tried another solution discribed there:
I uninstalled the app at /Applications/Utilities/Adobe Installers.
Then i installed the app again without deleting the files i could not find
I have the app working now again

Similar Messages

  • Unable to to update any creative cloud applications.

    I have been unable to to update any creative cloud applications for a while now. My aplication manager keeps coming up with an ERROR . “Download error. Press Retry to try again” but the same thing is happening. I have re-installed Adobe application manager several times but the same thing is happening. This has been going on for a few days. Can you please help.

    Have reinstalled to no success

  • MacOsX 10.9 cannot install or update anymore creative cloud applications including Desktop

    Hi I recently updated Lightroom5 and today I was trying to open an image in PhotoshopCC when I have been asked to update Camera Raw.
    Since then I tried everything to make it install but I always had "error code 7 , driver wan not added," error message.
    I looked into the forums and tried everything including uninstalling Photoshop CC ( damn error!! ) and reinstalling it through the application manager but it kept on failing.
    Then I tried using the Cleanup Tool but it only cleaned up my Creative Cloud Desktop manager so now I have to install it and, guess what ? It fails with no error message.
    Is there any Tarzan here to get me out of this unbelievable jungle?
    I always praised Adobe for the products but this is a huge mess, I have works to deliver next week and I have no Photoshop anymore!!,

    Hi all
    I solved the issue by applying the procedure suggested here :
    http://forums.adobe.com/message/5780749#5780749
    Thanks.
    Roberto

  • Problem updating CS6 Creative Cloud apps

    Is there a central location to go to update CS6 Creative Cloud applications?

    All updates are handled through the application manager and if that is not centralized enough, then I'm not sure what you are asking.
    Mylenium

  • New credit card updated however creative cloud still saying it will expire in 12 days

    hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?

    Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
    Date: Fri, 6 Dec 2013 13:45:22 -0800
    From: [email protected]
    To: [email protected]
    Subject: New credit card updated however creative cloud still saying it will expire in 12 days
        Re: New credit card updated however creative cloud still saying it will expire in 12 days
        created by MMedwick in Adobe Creative Cloud - View the full discussion
    I don't know if this will help or not.  I've been having a similar problem for a while.  After multiple attempts to update information directly on the Adobe site, I finally got my  license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in.  It's not the first time I've tried that, it's the first time it actually worked.
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  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • Remote update manager creative cloud app

    Hello,
    remote update manager won't update the creative cloud app for windows. Is it intended, that we need a separate tool to update the CC-App? Are there any manuals describing how to automatically update it?
    Since users in out company don't have admin privileges, i'd like to do it with a tool such as the remote update manager - but RUM will update all other adobe applications, just not the creative cloud app...
    Thanks and regards,
    Tobias

    Hi Ashubijalwan1,
    just to make sure there is no misunderstanding:
    All Creative Suite Apps are updated except for the app with the name "Adobe Creative Cloud".
    When I use the Creative Cloud Packager and select solely the core components, "Adobe Creative Cloud" is a part of them. The program itself shows a message saying that an update is necessary, but RUM won't update "Adobe Creative Cloud".
    Best regards,
    Tobias

  • Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

    Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
    Uninstalling and installing again - nothing change.

    Hi slawek,
    Please refer to the thread below where this issue has been discussed:
    Error code 50
    Regards,
    Sheena

  • Can't sign into or out of Creative Cloud

    About a month ago I downloaded the free trial of Photoshop with Creative Cloud. Some days ago, I bought a subscription for Photoshop. When I open Photoshop, I keep getting the small screen, telling me, my free trial is running out soon. I if try to license the software, I'm asked for a serial number, which was not provided with my purchase. I as well can't sign in or out of Creative Cloud. When I open Creative Cloud, I just get a blank screen. Is that because Photoshop can first be activated, when the free trial is running out?

    Discussions of RE-installing
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

    The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

    Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

  • Creative Cloud Application Manager error/unable to update Lightroom

    I am currently on a Mac and my Adobe Creative Cloud Application Manager (AAM) is having some issues. 
    I ran the update this morning when I heard that camera raw had been updated.  The updated completely successfully for camera raw. 
    AAM is showing that my current version of Lightroom is 4.4.  When launching the Lightroom application it is still showing that it is 4.3 and that the update for 4.4 is available.  I checked the application manager in OSX and it shows that the current version is indeed still 4.3. 
    Since I am using creative cloud and not stand alone products, I thought that the AAM would update my programs and why is the AAM not updating my Lightroom from 4.3 to 4.4.  Is it because camera raw updated and it is erroneously reporting that Lightroom has been updated?
    I have never used a beta or RC version of lightroom on this computer, only final products and updates that have been provided with creative cloud.
    Is Lightroom a program that you have to manually update outside of creative cloud application manager? That doesn't make sense to me since it is one of the programs included with the subscription and was installed with the application manager.
    My hopes are that I'm not the only one having this issue and by posting this Adobe becomes aware of this.

    Thanks for the reply. 
    To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager.  Which is downloading the 427MB file from the Adobe website and installing/updating?
    I just want to verify before I do this and it causes future conflicts with my subscription and future updates. 
    Thanks for the help.

  • How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire. Thank you.

    How do I update my Creative Cloud Student and Teacher Edition (one-year) now that I am no longer a student? It is about to expire and I need to continue working on Photoshop and InDesign, among others. Is there a way for me to update my package, and if not, what should I do to keep my CC running? Thank you.

    Hello jeannelouise,
    first I'll use the conditions in German language:
    "Frage: Können Schüler/Studierende oder Lehrkräfte die Student and Teacher Editions nach dem Abschluss bzw. nach dem Ausscheiden weiterverwenden?
    Antwort: Ja. Jede berechtigte Person kann eine Adobe Student and Teacher Edition weiterverwenden. Die Adobe Creative Cloud kann für die Dauer des Abonnements weiterverwendet werden."
    What means something like:
    "Question: Can pupils/students or teachers continue using the Student and Teacher Editions after graduation or after leaving?
    Answer: Yes. Any eligible person can use Adobe Student and Teacher Edition. The Adobe Creative Cloud can be used for the duration of the subscription."
    Hans-Günter

  • I began downloading and installing an update to Creative Cloud and got an error message.  Now I cannot access Creative Cloud at all.  Please advise.

    I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed.  Now I cannot access Creative Cloud at all.  Please advise.

    Run the cleaner tool and reinstall everything from scratch.
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • I can't update my creative cloud for desktop pc. It appears an error code 001. What can I do ?

    I can't update my creative cloud for desktop pc. It appears an error code 001. What can I do ?

    Code 1 discussion https://forums.adobe.com/thread/1434528

  • Error A12E1 when I try to update the Creative Cloud desktop

    I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
    So how do we fix this?

    Dear Mr. Wright,
    I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I  contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself:  who needs to be lied to over and over again?
    If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
    The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
    P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE  or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us  into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.
    The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
    Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work.  I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
    If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

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