I cant access google marketplace because of previous owner gmail account password
I recently acquired this droid A956. It has a gmail account and password already associated with phone, of course I dont know the password, What can I do?
Sounds like the previous owner didn't factory reset the device:
Perform a Factory Data Reset (Device Powered On) - DROID 2 Global by Motorola
Similar Messages
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i brought a iphone 5c from ebay, when i recieve the i item its loked with i cloud, and also had a tmobile sim card in the slot...now i cant access the phone because its locked with i cloud,i do not have the owner details to contrac him....but i called to tmobile, they said this phone is not a stolen one,,thet told me to contrac apple.....is apple can unlock the icloud?
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
HT4759 I cant access my iDisk because of MobileMe
I cant access my iDisk because of MobileMe. I need to clean it out so that I can have more space for Adobe.
Welcome to the Apple Community.
iDisk was withdrawn many months back, anything you might have had in it has gone. -
i was given my ipad mini as a gift and i cant restore it dont know the previous owners information? how do i fix it? i have tried everything on this wesite , forumas and in i tunes. i have restored it wiped it an di cant get thru set up because of the previous persons email linked to it.
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I own a used iPad and can't log in on some of my apps because the previous owner info shows up not mine
How do I fully remove the previous owner info. It blocks most of my log in apps, like google voice, etc...Try deleting and reinstalling your apps that are playing up. But I would have to agree with above...in the end it's going to be better to start over as a new ipad. Using what someone else has left behind takes away what's great about making an apple product personal...
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I recently bought a used iPod touch generation 5 and reset it (erased everything from it because the previous owner left a passcode on it) and I had to enter my language,wi-fi stuff, and then it said "Activate iPod" This iPod is currently linked to an Apple ID (c*****@k*****.net). Sign in with the Apple ID that was used to set up this iPod. The man who sold it to me said he bought it from another guy and sold it to me..So, I don't know what to do! I searched it up and it said you could go to iCloud and iTunes, but It's not working for me. Please help!!
A little more information:
You are running against the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
If you can't get this done
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
you have a thin brick. I suspect your iPod was stolen or lost. I would turn it into the police since it is worthless to you if you can't get the previous owner to remove from their account -
i bought and iphone but i can't activate it because i don't have the previous owner icloud account and don't know either how and where to contact him so what sould i do
Find a way to contact whoever you bought it from. If you can't do that, turn it over to the police. The phone is probably stolen. There is NO WAY past the activation lock without the credentials for the Apple ID that was used to lock it.
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how can i unlink an iphone from its previous users email so i can turn it on to my own email address, also i cant get in contact with the previous owner
If you are referring to Activation Lock, the password for the Apple ID signed into the device is required, there is no way around this. If you do not have the information and cannot contact the previous owner, the device is useless.
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i purchased a iphone 4 which wants the previous owners apple account info.
If you're able to contact the person who set the lock, send them this link and tell them to follow its instructions.
If not, you can't activate the device but may be able to get it refunded. Apple won't remove the lock for anyone other than the original owner(assuming they're alive.)
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I need help changing the previous owners id and password
I bought a use macbook Lion os-x 10.7.5 software. My apple id and password don't work because the previous owners password is still in there. I have tried to get to the Disc Utility by restarting and holding the control, alt/option and r keys but it just starts up to the normal screen. No disc utility. Any suggestions?
thanks, carl sIf you started holding the Option key, and only saw Macintosh HD rather than that and Recovery, then it seems that Recovery is missing or damaged on your computer. Some models of MacBook will start in Internet Recovery if you use Command Option R; although it seems that yours is not suitable.
If you are able to start in Single User mode (hold Command & S at the chime), then you may be able to follow the steps below to change the password. Print them out first, & make sure that you know the name of the user that you wish to change. This won't alter the AppleID name & password that were used to install previous software, so you may still need to erase & (re)install yourself; starting with the relevant install DVD(s) which are usually available from Apple for around $20, if you call with the serial number.
Start in Single User mode & wait for the :/ root# prompt to appear
type mount -uw / then press enter (the slash is important)
again, wait for the :/ root# prompt
type passwd username
then press enter (swapping 'username' for the name you need to change the password for)
You should see
:/ root# passwd username
Changing password for username
New password:
You now type a password, which won't be shown onscreen, then press enter
then you should see
Retype new password:
type the same new password again, then press enter.
wait for the :/ root# prompt, then type reboot & press enter -
Still linked to the previous owner's account
i purchase and iPhone second hand still linked to the previous owner’s account and i cant get in contact with it. can you help my ?
Nope. It's a brick. If the owner of the account can't or won't remove it, and you can't return it for your money back, then turn it over to the police. It very well may be stolen.
There is no way to bypass activation lock. -
I bought over a Mac Book Pro from a friend. I can't update iPhoto and other apps as it seems like these are tagged to the previous owner's account. It basically requires me to sign in to my fren's account which is absurb! Because iphoto comes with mac isn't it?
Contact your "friend." Have him set up the MBP for your with your own account, settings and passwords. You are not running IOS 5.1. That is for iPhone and iPad users. What OS are you running? Did he give you the OS installer disks?
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I bought a used iphone5, I got it activated but my carrier won't let me have the phone until I get the password from the previous owner but the passwords we were given don't work. Is there a way I could switch icloud user to my account without their password? Otherwise, can't I use the phone to atleast call and text without being signed into icloud account?
Welcome to the Apple community.
Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone. -
Just bought a second hand MacPro early 2008 running Mavericks. How do I reset it to standard, deleting previous owner admin account?
The previous owner seems to have cleared most of his stuff but I can't make changes as it's asking for the admin password!
Is there a way to reset the MacPro back as if I was logging on for the first time so that I can set it up as my computer?The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number onthis page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from theApple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
i buy second hand iPhone from Olx ........... i have apple id of previous owner but no password ...
now the phone is in icloud activation mode . any solution for this.
totally wastage of money , if there is no solution .
for security purpose this icloud activation is Good ............Read this
http://support.apple.com/kb/TS4515?viewlocale=en_US&locale=en_US
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