I cant activate my trial of office professional plus 2013 to work as it will not accept the product key

I downloaded a 60 day trial version of office professional plus 2013. I dont think I activated it straight away and then when I tried to activate using the product key, I get trial configuration not completed successfully. Error 25004. Product key cannot
be used on this machine. This is most likely due to previous office 2013 trials being installed.(system error : -1073422308) then another pop up says Repair office product suggested (system error: 0x800761ac). I have not trialed this version fully as
yet but would like to so how can I sort this out?

Hi,
You can use the following method to repair your office 2013 and check if it works fine:
1.Go to Control Panel > Programs > Programs and Features;
2.Click either Quick Repair or Online Repair.
You might need to restart your computer after the repair is complete.
If it doesn’t work, for the Error 25004, you should uninstall the existing version of Microsoft Office 2013 as mentioned in this KB：
http://support.microsoft.com/kb/2792178/en-us
Regards,
Melon Chen
TechNet Community Support

Similar Messages

Fails to activate Office Professional Plus 2013 Trial

Hello
Yesterday I downloaded from Microsoft evaluation center the Microsoft Office Professional Plus 2013 Trial. The installation completed successfully but when I am trying to activate Office using the email address that I use to download the application,
I receive a message saying that "The email *****@live.com isn't related to this Office product subscription. The activation cannot proceed".
Why it doesn't recognize my email address since is this that I used to download the product?
Thank you
Maria

Hi,
It seems you tried to activate Office with the registered account. Which language did you download then?
I visited http://www.microsoft.com/en-us/evalcenter/evaluate-office-professional-plus-2013 and downloaded the Chinese (Simplified) version of Office Professional
Plus 2013. Before downloading it prompted a trial product key which is used to activate the trial version:
Please try to activate the trial version of Office with the trial product key instead of the registered account, check the result again.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Microsoft Office Professional Plus 2013 TRIAL PL

Hello,
I want to download Microsoft Office Professional Plus 2013 TRIAL PL, but now it is
not available on technet in PL version !!! All of the pages link to the technet (http://technet.microsoft.com/en-us/evalcenter/jj192782). Do you have direct link to TRIAL PL version ?

Hi,
I can download Office 2013 trial from the link that you provided. Is there any response after clicking the button of “Get Started Now”?
Maybe you change the URL into this site, then you can download Office 2013 trial directly.
http://care.dlservice.microsoft.com/dl/download/2/9/C/29CC45EF-4CDA-4710-9FB3-1489786570A1/OfficeProfessionalPlus_x86_en-us.img
hope it can be helpful.
Regards,
Greta Ge CHN
TechNet Community Support

"Microsoft Office Professional Plus 2013 encountered an error during setup."

"Microsoft Office Professional Plus 2013 encountered an error during setup."
Can anyone help me?

Hi,
Please first make sure you have completely uninstalled previous installed version of Office. We can use Fix it tool in the following KB article:
http://support.microsoft.com/kb/971179/en-us
http://support.microsoft.com/kb/2739501/en-us
Also try to disable all your security programs when you try installing Microsoft Office.
In addition, please check the following link and try the method descrbed to check if it helps:
http://www.rushinformation.com/microsoft-office-professional-plus-2013-encountered-an-error-during-setup-fixed/
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Add Microsoft Publisher to Office Professional Plus 2013

Hi,
I'm trying to do a command-line installation to add Microsoft Publisher 2013 to an existing Office Professional Plus 2013. It was assumed that our staff would not need it, but as we have already received one request to get it installed, and the school year
has not yet started, we assume that others will also need it, measuring possibly in the hundreds or thousands. As a result, I'm looking for a batch scripting option.
Via other postings, I found it was possible to script the uninstall of the Office Upload Center via:
msiexec /i{90150000-0011-0000-0000-0000000FF1CE} REMOVE=WxpFiles
I'm looking to find something similar to add Microsoft Publisher. I know that the Office Customization Tool exists, but quite honestly, I don't have time to learn how to use it. I'd prefer not to send my network technicians out to the computers, especially
when there should be better options, but if it comes down to only the GUI, then only the GUI it is.

I'm still not entirely clear as to how this would work. If, for example, I use an MSP to add Publisher, then the user also then needs Outlook, would the Outlook MSP also need to have Publisher set to "Run all from my computer", or could that one just add
Outlook? I havent had a chance to run the OCT yet, my firewall consumed my day today.
By the way, it is exactly this type of question why I was looking for the way to add it via an msiexec flag. If I can remove a part of the Office installation that way, it seems to on me that I should be able to add one as well, even if it is not "the best
way" or "the right way".
You will need to try it out and see how it plays in your environment.
In my environment, we initially customised Office such that InfoPath was set to "Not Available". Subsequently, a need for InfoPath was identified, so I grabbed the original MSPfile which I deployed Office with (sans InfoPath), modified that to set InfoPath=RunFromMyComputer,
set that to [F]orce, then pushed msiexec /p enableInfoPath.msp, to those computers which needed InfoPath.
Note that I re-used the previous/existing customisation file (the file which already had all features other than InfoPath set to enabled), and toggled the feature state of InfoPath.
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

SharePoint site connection with Office Professional Plus 2013 on Terminal Server

Hi,
Background info:
We use multiple Office 365 E3 subscriptions (12 now) and also have an Windows Server 2008 R2 Terminal Server.
The users may install Office 365 Pro Plus on their local machines and are able to connect to SharePoint online with the Office applications. Now not everyone has a PC so they log in to one of the two Windows Server 2008 R2 Terminal Servers. I do
however want one big happy family working with SharePoint so I installed Office Professional Plus 2013 and tweaked the Group Policies so that the start up screen and movie arent beeing showed.
When I log in with my test user on the Terminal Server (who has a E3 subscription) I miss the feature to add a location (to connect to the SharePoint site). I just do not have that feature. When I log in with my domain administrator account who also
has an E3 subscription, I am able to add a connection.
There is SO much info on the web about Office 365/Terminal Servers etc but I am not able to find what I was looking for.
Question:
What do I need to do so our Domain Users who log in to the Windows Server 2008 R2 Terminal Server are able to open/save files directly to the SharePoint site? How do I add the SharePoint location as shown in the image:

Hi,
SharePoint would not exist when Office 2013 initial installed. After you save a file to a SharePoint library for the first time, you can click
Save as you do for any file. Please try the following steps:
1) Add the document (Word file) to a document library on a SharePoint 2013 site
2) Click on the file within the SharePoint document library.
3) Click open in Excel
4) Save the file
5) Close Excel
6) Open Excel, select new Blank Workbook, File, Save As, "SharePoint" should now appear.
Regards,
George Zhao
TechNet Community Support

Office 365 E3 subscription / Terminal Server / Office Professional Plus 2013

Hi,
Background info:
We use multiple Office 365 E3 subscriptions (12 now) and also have an Windows Server 2008 R2 Terminal Server.
The users may install Office 365 Pro Plus on their local machines and are able to connect to SharePoint online with the Office applications. Now not everyone has a PC so they log in to one of the two Windows Server 2008 R2 Terminal Servers. I do
however want one big happy family working with SharePoint so I installed Office Professional Plus 2013 and tweaked the Group Policies so that the start up screen and movie arent beeing showed.
When I log in with my test user on the Terminal Server (who has a E3 subscription) I miss the feature to add a location (to connect to the SharePoint site). I just do not have that feature. When I log in with my domain administrator account who also
has an E3 subscription, I am able to add a connection.
There is SO much info on the web about Office 365/Terminal Servers etc but I am not able to find what I was looking for.
Question:
What do I need to do so our Domain Users who log in to the Windows Server 2008 R2 Terminal Server are able to open/save files directly to the SharePoint site? How do I add the SharePoint location?

Wrong forum :)
You should either go to the Terminal Services (RDP) forum or Office 365.
Good luck with your issue.

Office Professional Plus 2010 - Fails to Install - Error 25004 - "System error: -1073418209" - Microsoft Key Management Server

I am receiving an error when attempting to install a site license copy of Microsoft Office Professional Plus 2010. The enterprise environment that I am in is using a Microsoft Key Management Server for the authentication of all Office 2010 and Windows 7
installations. The error that I receive at the end of the installation is: "Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2010 trials being installed. (System error: -1073418209)".
I have never installed a trial of Office 2010, nor did I ever install the beta of Office 2010. I do have a copy of Microsoft Office Projects 2010 installed. Before attempting to install Office 2010, I had Office 2007 installed. I used the Upgrade option
to install 2010, instead of removing 2007 (which apparently I should have done instead) first. I have tried using the Microsoft FixIt tool to remove both Office 2007 AND Office 2010. Neither of those tools has fixed my problem. Office 2010 also does not show
up in my Add/Remove Programs list.
Any ideas on how to fix this? I do not have time to reformat until after the Holiday seasons, and need to have Office working!

Hi,
The full error text is as follows: Error 25004: The product key you entered cannot be used on this machine.
This is most likely due to previous Office 2010 trials being installed. (System error: 1073422308)
The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will allow one Professional Plus Trial key installed on it ever. Meaning you can
install a trial on a machine, used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key, the second installation will be rejected with the above error message.
If this is not the situation, try to completely uninstall all the versions of the Office programs from control panel, and then use the suggestions in this KB
article to uninstall it:
How do I uninstall Office 2003, Office 2007 or Office 2010 suites if I cannot uninstall it from Control Panel?
http://support.microsoft.com/kb/290301
Then, reinstall the Office 2010 program.
Best Regards,
Sally Tang

Office Professional Plus 2013

G,day
I purchased this package online some 18 months ago.. All has been working well until my computer died. I have installed it on the new "Aspire Switch 10" computer..
Now I cannot use Outlook for my emails. ( can receive, but not reply) cos it says the product is unlicensed.?? I have tried signing in with my account .. It keeps saying that the product is not associated to my account.. So I use the product key but still
comes up with an error.
I did what the online help suggested & go to Control Panel highlight the program & click change. It repairs the product & reinstalls it, but when I try to activate it, All the above scenario happens time after time. I am loathed to buy a new
product, I thought that once you have the program.. its yours. ?????

Hi,
It seems you didn't migrate the licence when you installed Office on the new computer. If so, you need to migrate the install and don't have to purchase a new product.
For this licensing issue, as we don't have the access to the licensing status, I suggest you contact the local customer service to help you on this case:
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error installing Office 2013 on Server 2012 R2 RDS - Error 25004: the product key you entered cannot be used on this machine

Hi there,
I really hope someone can help me as I am tearing my hair out trying to get this resolved!
I am working on a Server 2012 R2 server with RDS running. Before it was turned into a RDS server it had a copy of Office 2010 running as a trial to see would it work for the accounting package that is running for users via Remote Desktop. Trial worked ok
so it was converted into a RDS server. Now, as its a RDS it needs to run Office under a volume licence, which I have. However when trying to install I get the message: "Error 25004: the product key you entered cannot be used on this machine. this is most
likely due to previous Office 2013 trials being installed on the system."
In summary I have tried everything I can think of and find to remove all traces of the old Office from the machine but still this message persists. I have run the Fix It For Me uninstall from MS and it cannot find any Office installed. i have manually searched
through all of the Windows directories including Program Files and AppData and removed all traces of Office from there, I have searched the registry and removed all I can find from there.
Where or what file does the installer look at to see that a previous version was installed?
I cannot scrub this machine which I would have done long ago because there is another SQL Server based application running on it.
Really really appreciate anyone that can help me on this,
Thanks

Hi,
I have definitely heard your frustration, and I’ll try my best to help you.
Since Office 2010 installed on it before, you need to remove Office 2010 completely.
KB about this error:
http://support2.microsoft.com/kb/2792178
A similar issue is addressed here. Although this method is based on Office 2010, but we can have a try:
http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_28475448.html
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error in microsoft office professional plus 2013

hi this is jeyachandran from national payments corporation of india.in outlook 2013 professional plus we facing some send and receiving error that we cannot receive mails.during send and receive we getting error 0*8004060c.please find attachment image
that we getting error during send and receive.

Hi Jeyachandran,
Thanks for you question. Seems the attachment didn't get uploaded successfully. If you are not able to attach a screenshot here, you can send it to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
As per the description, I understand that you're facing error 0*8004060c during send and receive.
What is the type of account configured in Outlook (POP3, IMAP or Exchange/MAPI)?
I didn't get the complete error message yet, but based on my research, this issue can be caused by the following factors:
Your Outlook data file (.OST/.PST) got corrupt.
OST/PST file exceeded its default maximum file size.
You can try the following steps to troubleshoot this issue:
Run Scanpst.exe to repair your Outlook data file (.OST/.PST):
http://support.microsoft.com/kb/272227/
Empty the unnecessarily occupied space by permanently deleting the unwanted emails and other items from Outlook
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Data Analysis Plus won't install. OS 8.1 with MS Office Professional Plus 2013

Hi. I am trying to install Data Analysis Plus and it won't install. An error occurs stating that:
The value of the property 'type' cannpt be parsed. The error is: Could not load file or assembly 'Microsoft.Office.BusinessApplications.Fba, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. The system cannot find
the file specified. (c:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0\VSTOInstaller.exe.Config line 10)
I have never had any other OS or MS Office version installed on this computer. I am running OS 8.1 and MS Office Professional 2013. I have tried to use the alternative version of installation by placing files in the appropriate folders, but to no avail.
Please help! Thank you!

Hi. I am trying to install Data Analysis Plus and it won't install. An error occurs stating that:
The value of the property 'type' cannpt be parsed. The error is: Could not load file or assembly 'Microsoft.Office.BusinessApplications.Fba, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c' or one of its dependencies. The system cannot
find the file specified. (c:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0\VSTOInstaller.exe.Config line 10)
I have never had any other OS or MS Office version installed on this computer. I am running OS 8.1 and MS Office Professional 2013. I have tried to use the alternative version of installation by placing files in the appropriate folders, but to no avail.
Please help! Thank you!

Using office professional plus 2013 with Ipad

is it possible for us to use office profession plus 20123 wth Ipad?

Not directly on the iPad, no. Office 2013 only works on Windows. There are a number of apps that are compatible with Office documents. Apple makes iOS versions of their own iWork apps (Pages, Keynote, Numbers) that can be purchased separately. There are also 3rd party combined suites that cost less than the separate Apple apps. Ones often recommended include Documents 2 Go, Quickoffice and Office2 HD.
If you can accept needing a network connection whenever you want to use the apps and have an Office 365 subscription, Microsoft has just released their Office Mobile app, though it has significant limitations. Or a server-based solution such as CloudOn might be an option for you.
Regards.

Unable to install Microsoft Office Professional Plus 2013

I'm trying to install Office 2013 on a Windows 7 64bit but it fails as soon as I execute the setup.exe with the following error message "Microsoft Setup Bootstrapper has stopped working"
So far I have tried running as administrator, disabling UAC, starting in diagnostic mode, re-downloaded the installation files but cant get it to install.
Here is the detail error message, please advice - thank you!
Log Name:      Application
Source:        Application Error
Date:          12/12/2012 11:59:08 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mycomputer
Description:
Faulting application name: setup.exe_Microsoft Setup Bootstrapper, version: 15.0.4420.1017, time stamp: 0x50674255
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17965, time stamp: 0x506dcae6
Exception code: 0xe0000002
Fault offset: 0x000000000000bccd
Faulting process id: 0x638
Faulting application start time: 0x01cdd8ee93305d65
Faulting application path: C:\Users\owner\Downloads\SW_DVD5_NTRL_Office_Professional_Plus_2013_64Bit_English_MSI_FPP_X18-65700\setup.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: d30f437d-44e1-11e2-a641-005056837d3f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-12-13T04:59:08.000000000Z" />
    <EventRecordID>17335</EventRecordID>
    <Channel>Application</Channel>
    <Computer>mycomputer</Computer>
    <Security />
</System>
<EventData>
    <Data>setup.exe_Microsoft Setup Bootstrapper</Data>
    <Data>15.0.4420.1017</Data>
    <Data>50674255</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17965</Data>
    <Data>506dcae6</Data>
    <Data>e0000002</Data>
    <Data>000000000000bccd</Data>
    <Data>638</Data>
    <Data>01cdd8ee93305d65</Data>
    <Data>C:\Users\owner\Downloads\SW_DVD5_NTRL_Office_Professional_Plus_2013_64Bit_English_MSI_FPP_X18-65700\setup.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>d30f437d-44e1-11e2-a641-005056837d3f</Data>
</EventData>
</Event>

Hi,
As troubleshooting Office setup issue can be tricky. These articles may help:
http://blogs.technet.com/b/odsupport/archive/2010/12/30/troubleshooting-office-installation-failures.aspx
http://technet.microsoft.com/en-us/library/cc511506(v=office.12).aspx
http://support.microsoft.com/kb/826511
http://community.office365.com/en-us/preview/blogs/office365preview/archive/2012/08/07/click-to-run-administrator-series-enabling-verbose-logging-for-troubleshooting-in-office-365-proplus-installations.aspx
Jaynet Zhang
TechNet Community Support

Office Professional Plus 2013 - Click to run fails to start - errror message "Couldn't install"

I have just purchased an new PC with 8.1, and have also purchased Office 2013 via the HUP. Now I am trying to start the download. After clicking on the link in the email, a "Click to Run" file is downloaded. When I open the file, it fails
to start the Office 2013 download. I get the message "Couldn't install"
However after trying several options including compatability and administrator options, I still get the message "Couldn't install".
I have checked for compatibility and all checks OK
I am looking forward to an ideas :)
Thanks in advance :)
Richard

Hi Richard,
Thanks for your question. I believe that "Couldn't install" is not the complete error message, it would be great that you can copy and paste the entire message here. It's necessary for the investigation.
Please first check if you have any pre-installed version (Preview edition) of Office on your PC. If yes, please try to use
Microsoft Fix It tool to remove any traces of Office from your computer, then try the installation again:
http://support.microsoft.com/kb/2739501
You might also need to follow the manually steps mentioned on the same page to delete the related reg keys/folder structures, and then try again.
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

I cant activate my trial of office professional plus 2013 to work as it will not accept the product key

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