I cant back up my iphone from itunes because my phone screen is not reachable and neither without itunes because dcim file seems empty when i connect the phone to the computer with usb
please help
Hello CosK,
The following guide can step you through the process of using a backup of your iPhone 5 to transfer your content to your iPhone 5s.
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Should one or both of your phones fail to appear in iTunes, the following article provides troublesooting steps that can assist.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen
Similar Messages
-
How do you delete songs that you purchased through iTunes but don't show up when you connect the iphone to iTunes? They don't show up in the music section when you click on "On this phone". Side Note: I have my phone setup to manually manage music. Please help.
Hi, Mrs.Frankie57.
Thank you for visiting Apple Support Communities.
If you want to delete a song from your iOS device on iOS 7, tap Songs, swipe the song from right to left, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
iPhone User Guide
Cheers,
Jason H. -
i have just downloaded and installed the latest version of itunes. Now when i connect my ipad to my computer via USB, itunes states that the apple mobile device service cannot be started because of an unknown error (1058). The connection worked fine with the previous version of itunes.
so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work
Did you get an error message when you did the standalone AMDS install? If so, what does it say? (Precise text, please.) -
hello all .. i have a big problem in my ipad version 5.1.1 that is when i connect the ipad with my computer the i tunes give me this message ( itunes couldnt connect to this ipad .an unknown error occurred (0xE8000012).) how i can solve this problem please
and this is an pic for the problemThere is some troubleshooting for 0xE8 error codes on this page : http://support.apple.com/kb/TS3221 - you could see if anything on that page fixes it
-
I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do? It is impossible to get any phone number for adobe.
Try these solutions: Error "Licensing has stopped working" | Mac OS
-
my Mac won't start up and Im using DiscWarrior. When I restart the computer with "c" down, the screen goes black. Is this ok? Do I just wait it out?
Have you just tried repairing with Disk Utility?
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu. -
IPhone says 'Connect To iTunes' but won't turn on when plugged into the computer.
Hi all.
Having a major problem with my iPhone today. This morning it slipped off my desk somehow and fell on the floor. When I picked it up it would not turn on or respond, so I plugged it into the charger, the apple logo appeared and then the lock screen came up - it said slide to unlock, so I did and then it just said 'connect to iTunes' and I could not use it at all. So I unplugged it from the charger and it immediately turned off and became unresponsive again. I plugged it into the computer and started up iTunes. The apple logo appeared on the phone but then disappeared after about 15s. Then a few moments later the logo appeared again. And then disappeared again. This happens every time I plug it into the computer and what I described with the charger happens every time I plug it in there. Unfortunatley I cant seem to put it into recovery mode, especially as my home button is almost completely unresponsive and I have no idea if its working when trying to put into recovery mode. Please help!You could try to do a hard reset, sometimes resetting the phone helps. Hold down the sleep/wake button on the top and the home button until you see the apple logo, this make take a minute or two but this might help.
-
I'm having trouble with the wi-fi synch for iTunes and would be happy if I could just synch by the USB cable. With the new iOS, the connection to iTunes seems to get broken every time the dreaded "charging not supported with this accessory" appears, which is only a few seconds into the synch. Since my PC is obviously not an Apple brand charger, IPod won't stop producing this message. Using the Dismiss button doesn't resolve the issue because synch has already stopped. It looks like the hardwire to PC option is now dead.
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Sir, I forgot my lock screen password. And now my iPad is didisabled. I've tried the steps with using usb cable, but it doesn't work. The device wont detected. Please help me. Because i've no idea to fix it
Irmansaras wrote:
... I've tried the steps with using usb cable, but it doesn't work. The device wont detected. ..
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
IPad will not connect to pc or iTunes, I get a double ping when I connect the USB cable
My iPad will not connect to either my PC or iTunes. When I plug in the USB cable I get a double ping from the PC. Any Suggestions?
I have never heard of this "double ping" issue in the before. You say it is coming from the PC so maybe it is a USB problem on the computer. I assume that you have tried another USB port on the PC. You could also try another computer that is running iTunes and see what happens.
I am not a PC user, so the only other thing I can offer is a link to the Apple support site for an iOS device not being recognized in iTunes for Windows.
http://support.apple.com/kb/TS1538 -
Hi, I´m trying to use the lightning to usb camera adaper, but I get a message that ¨there is too much energy needed to support the device¨, so I can´t download my pictures, can anyone help me?
This discussion may help.
It mostly depends on the camera. Some cameras have a Transfer Mode, which does not attempt to charge while transferring pictures. does yours have such a setting?
Alternatively you can try to plug a powered USB hub between the camera and the USB connector so the power is provided by the HUB rather than the iPad.
Other than that, yes the Memory card reader may be a better option assuming your Camera uses Secure Digital (SD) type memory cards. -
I have a new ipod nano 7 and I want to transfer the songs that I had in my old (which died)... How do I do it?
Hello, tiburon1979.
Thank you for visiting Apple Support Communities.
I would need a little clarification on the issue that you are experiencing to provide a better answer. However, if your device is not recognized by iTunes, try going through the steps in the article below.
iPhone, iPad, or iPod not recognized in iTunes for Windows
If the device is recognized and you are unable to select the syncing preference, see the article below as the steps have changed.
Sync your iPhone, iPad, and iPod with iTunes using USB
Cheers,
Jason H. -
I am able to connect my ipod and even just play itunes sucessfully. I have re installed itunes and the same problem presisits.
Make sure that your music is in the format supported by the iPhone. I use either MP3 or AAC.
A friend had the same problem a while back. All his music was in the WMA format and is therefore not playable on the iPhone and would not copy. Once he converted his songs to MP3 they copied to his iPhone without problem. -
I am currently deployed over seas.. I recently purchased a book that im pretty stoked about. but when i open it in ibooks i get ( incorrectly formatted or not formatted for ibooks to recognize) the file is an .epub so i dont see how it could be a format issue.. I tried emailing apple but because of the situation they want me to call. I have very limited telecomminications at my location .. somebody please help
The Report a Problem link can also be found in iTunes/Store/View Account/Purchase History.
Before asking for a refund, also try deleting the book and redownloading it.
If you find that the iBookstore is does not meet your needs, you can try one of the others like Kindle, Nook, Kobo, Googlebooks, or Sony.
To let Apple know your views on their apps or services, use
http://www.apple.com/feedback -
My keyboard doesn't work when I connect to a Windows 7 computer with Remote Desktop.
I got a new computer at work that has Windows 7 Professional 64-bit on it. I set up a Remote Desktop connection from my iMac at home and connected. However, when I tried to use the keyboard, nothing happened. After a little pecking I found that the DELETE key worked. Also, I found that the keyboard would work correctly if I held down the FUNCTION key. Very weird.
My old Windows XP computer was still connected so I connected to it via Remote Desktop. The keyboard works normally there. It has always worked in Windows XP so I was surprised when it didn't work in Windows 7.
I've been searching but haven't found anyone with this same issue. Any help or suggestions would be appreciated. Thanks.
Steve Lockridge
iMac 21.5 inch, mid-2010
OS X 10.7.5 (Lion)
3.2 GHz Intel Core i3
12 GB RAM
Apple Wireless Keyboard1. Did you use Bootcamp Assistant?
2. Did you build a USB with Windows 7 ISO and Bootcamp drivers?
3. You should use a USB2.0 disk, not a USB3.0 disk (flash drive).
4. What year is the Retina MBP?
Maybe you are looking for
-
How do I change the assigned site code on a REMOTE client via WMI (C#)?
Hi I was wondering if it is possible to change the site code on a client remotely via WMI. I have found one or two links to this, eg http://msdn.microsoft.com/en-us/library/jj874135.aspx and http://social.technet.microsoft.com/Forums/systemcenter/en-
-
Linking text form fields in Acrobat Pro
I am using Acrobat Pro. I have successfully entered javascript that links multiple text fields so that when reaching the end of one field it automatically advances to the next. My problem is that if I am in the middle of a word it will split the wo
-
When I type text numbers are randomly inserted into my text ?
Suddenly my text generated in mail and MS word has random includes random numbers insert between the letters I have typrd. Interestly when I tyor this post everything works fine ?? any suggestions ?
-
PowerEdge 1850 and PowerEdge 2550 Can either be used for Server 2012 R2 or Server 2012 Essentials?
I know these are NOT supported for S2012 by Dell, However, has anyone ever loaded either operating system on them, even just to test?
-
From a Mac, how do you stream WatchESPN channels through Quicktime?
Hey everyone! I've been trying to figure this one out for a while but with no avail. I use the WatchESPN app a lot on my iPhone. However, for the times when I am at home, I prefer to use the website, WatchESPN.com, on either my Intel-based MacBook Pr