I cant buy gems on coc

I Cant buy gems on clash of clans. It said "your purchase could not be completed,please contact your itunes support." i'm still waiting response from apple. can you guys tell me what should i do and whats wrong with my account? I have the balance but its not working. Thanks guys

Have you contacted iTunes Support ? If not :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
They normally reply within 24 hours.

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