I cant change my icloud account password, email was hacked and need this all changed

I cant seem to change my icloud account info, need to change the email and password. was able to change it on the computer once but cant change that in my phone or ipad. any ideas

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted (if running iOS 7), then sign back in with the ID you wish to use. 
If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Similar Messages

  • My email was hacked and needs changed  and I cannot gain access to my apple account

    I was hacked a while back and still trying to get life back on track.  I have changed my Apple ID yet on my iPad2 since I cannot find a password that works I cannot get into my account.  I cannot just resent the passcode since the email does not exist any longer.  I also cannot back up the iPad2.

    This turned out  to be an easy repair. In settings near the bottom is "STORE" cliick
    Go  to Apple ID click
    logout
    login in with the currently correct new Apple ID and Password, as EXISTING not new account.
    Thanks Linda at Support  morning!!!!!

  • I recently changed my email address and need to change my icloud account both on my itunes and iphone. how do I do this without completely wiping the phone?

    I recently changed my email address and need to change my icloud account on both my itunes and iphone. How do I do this without completely wiping the phone.
    Also I tried to update to iOS6 and it is asking for my password under my old signin and locked me out of my phone.
    What can I do?
    Thanks

    This explains how to change your ID: http://support.apple.com/kb/HT5621.  After changing your ID you will need to go to Settings>iCloud, delete the existing account (which only deletes it from your device, not from iCloud), then sign back in with the new ID.  To avoid losing photo stream photos, save them to your camera roll before deleting the existing account.
    If you are signed into your account on your Mac, you will need to go to System Preferences>iCloud, sign out, then sign back in with the new ID.

  • HT4436 We changed the iCloud account on the Mac Book and now we can not use some part of iCloud like Documents, etc on the Mac book to sync to iPad.

    Hi,
    We changed the iCloud account on the Mac Book and now we can not use some part of iCloud like Documents, etc on the Mac book to sync to iPad.
    It says it is not the principal account.
    Regards,
    JG

    The iPad and the Mac need to be signed into the same account, 2 different accounts won't work

  • HT5163 my original Apple Id Email was hacked.  How can i change my Iphone apple Id ?  ive changed it on my pc and my ipad but cannot do it on the phone (iphone 4)

    My original apple id email was hacked.  how can i change my apple id for my iphone 4. im able to change it for the pc and my ipad but cannot chonge it for the phone

    I had the same problem last month.
    The only fix was to call Apple Support. Basically, the history of the account could be followed and the hacker had changed the email address and no doubt the password of my apple id. The account also showed purchases in £ so I suspect the associated country been changed as well?  Apple support blocked his associated credit card, restored the account back to a date where I had last used it and we then changed the Apple ID to a new email address. I could have used the old Apple ID, effectively regaining control of it, but I wasn't attached to it and it enhanced security by changing it.
    Scared myself last night as my daughetrs iphone had been associated with the old ID and she couldn't access the icloud acocunt. I'd manged to restore her iphone, although it was asking for the passowrd of the hacked Apple ID, I used the password for the 'new' ID (just the old one with a changed email) and it worked. Even after restoring the iphone, I still had to change my 'new' apple id back to the 'old' email so she could sign out of the 'old' icloud account on her phone after the restore and disable 'find my iphone'. Only then could she add her own personal icloud account and I changed my apple id back to the new email. Confused?
    Point is, you will need apple support to regain control of your apple id. If you're not attched to it and want a new or modified apple id, make sure you sign out of all assoicted devices first!  

  • My old email was hacked and destroyed.

    My old email was hacked and destroyed.  How can I change my acct email to my new one.  I can't even update my password because all emails from you go to the old address.
    Thanks,
    Randy
    <Edited by Host>

    No one from Apple is here - this is a user to user support forum.
    Password updates do not require an email unless you have forgotten your Security Questions.
    To change your Apple ID go to Manage your Apple ID: Apple - My Apple ID, sign in, answer the Security Questions, and then EDIT the Apple ID. If you do not remember the answers to your Security Questions, you can have them reset by Apple Support: ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • Aol email was hacked and now cannot get aol email on apple iPhone or ipad

    AOl Email was hacked and now both of my apple products will not accept aol email...WHY?
    I have iPhone 4 and iPad 2

    Maybe because it was hacked. Did you change your password? Did the hacker change your password?

  • How can I restore the email contacts to my iphone? My email on the computer was hacked and I lost all my contacts.

    How Can I retore the email contacts to my iphone 4S? My email on the computer was hacked and I lost all my contacts. Help!

    if they were being synced from an email adress and they were deleted from there, i dont think its possible...
    you could try a recent backup, but i doubt it will bring them back because they were being synced from an email

  • I can't change my iCloud account on my iPhone 5 and i don't know the password and i don't have the email address for my old account. how can i change it?

    How do i change the iCloud account on my phone when i don't have the email address or password to the one that is on it now?

    i cant active my iphone after restor and i forget my apple id and password
    can you active my iphone

  • How do I delete my iCloud off my phone when my email was hacked and I can't figure out the password?

    My email was hacked recently and I have been trying to reset it for awhile. Theres no way to delete the account or reset my phone without the password. I also dont remeber what year I put in for my birthday.

    Call Apple and ask for Account Security.

  • HT4859 my email account was hacked and ive lost all emails can i restore them from icloud

    My email account was hacked and i've lost all my emails can I restore from icloud?

    Not if they've been deleted.  You could check your trash folder to see if they're still there.  If not, they're gone.

  • Help!!! I think my email was hacked and now I can't get into it at all. All of the suggestions didn't help so far. I have double clicked, rebooted, and deleted the account. Is there a way that I can have a reset password to an alternate email?

    Help, my email was hacked, now I can't get in at all. Can I reset the password through an alternate email?

    You do realize that there are many, many email providers and without knowing which one you are talking about, there is no way to answer your question?
    Which then leads to this ..... Have you contacted your email provider about this? That's probably the best place to start. See what they recommend.

  • My old email was hacked and no longer in use. My old Apple ID is no longer recognized  so I opened a new one. But all my apple gadgets are still prompting my void email which , of course, does not recognize my my former Apple ID. ID

    Even if my iPad and all apple gadgets contain my new email, the old email I no longer use is the one prompted for my apple ID when I visit the App Store. Please help.
    Catibayan

    Making a new ID is not a good solution, as all your previous purchases are forever tied to the old one.
    Who cares if your old email was hacked, it's the apple id that matters. If you stil can't acccess it, then try this:
     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • How do i change the icloud account associated with my iphone and ipad when i forgot the password and no longer have access to the email account?

    I have an iPhone 5c and an ipad 3.  using the latest version of iOS.  I can't delete the old iCloud account on the devices without putting in a password but I don't have it, nor a way to change it via email since the email acct is an old one.

    If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  You can now use your current password to turn off Find My iDevice on your devices, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • When opening email on Iphone 5 keeps saying password is missing for icloud account? I have checked and triple checked all account details and I can access icloud on all other devices

    New iphone 5: whenever I check my email, as it's checking the icloud account it keeps popping up "Password is Missing". I have checked al my account details and I am inputing everything right and can access icloud on other devices. I've rebooted my iphone and still no go - any suggestions?

    You have to do the following to get your new Apple/iCloud ID signed onto your device:
    1.     Go to Manage your Apple ID and change your Apple ID back to the old email address (do not verify it - this is temporary):
    Apple - My Apple ID
    2.     Go to Settings>iCloud, scroll to the bottom and Delete the iCloud account. Use your current Apple ID password when asked. Follow the prompts to delete the account
    3.     Go back into Manage your Apple ID and change your Apple ID back to your new email address (you may need to verify it again)
    4.     Go back to Settings>iCloud and sign onto iCloud with your new Apple ID. Turn on the options you want sync'd with iCloud, give it a little time to push the info down to your device.
    Cheers,
    GB

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