I cant chat with bb 10 users on my bb 9720 bbm.

hello
i cant chat with bb 10 users on my bb 9720 bbm. when i add them up, i can see their messages but they cant see mine. it will just show the X sign. what do i do ?

-- From Options > Device > Application Management, delete BlackBerry Messenger,
-- Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
-- Then, after reboot, using the BlackBerry browser, go to www.blackberry.com/bbm and reinstall BBM.
-- Try the setup again.
Let me know when you have done this.
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Hi,
Welcome to the  Discussions
Scenario 1
Next to your Own Buddy icon at the top of the Buddy list your own Video icon should be "Stacked" if you can do Multi-way Video Chats.
As Audio chat take less bandwidth it is implied you can do Multi-way Audio Chats.
If your Icon becomes a single "Flat" one then so will your Buddies as you will only be able to Video Chat to them one at a time.
If you can Multi-way Chat but a Buddy can not (most likely a AIM on PC Buddy) then they will show a "Flat" iCon.
Resized "Flat" pic
Resized "Stacked" pic
Scenario 2
However these icons appear in a group at the bottom of the Buddy List, and are dark like this when a Buddy is highlighted.
From what you posted I am not entirely clear which part you are talking about.
I would rather be clear before we proceed.
Can you start though with a plain Shut down and reboot of the computer and then start up iChat ?
This will get iChat to recheck the Bandwidth (portion of your Internet Connection) it can "See" and it may do better now the other computer is not doing a Video chat.
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I'm not responding issue on chat with Windows XP user

Hi Everyone,
First off, My ability to log on is still spotty with a mac.com or AIM address. I've done everything from my last posting regularly but still get spotty log ons, appoximately 1 in 8 log ons is successful, the rest is hoist unexpectedly lost. I personally think there is much more than just my computer, time for an upgrade Apple!
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When I log on I can see him and he me. We can text chat with no problems. HOWEVER, no video chat
When he calls me, I double click, it opens to the preview screen, I click on accept and my window say video conferencing starting, then it says video chast failed because I didn't respond. This is incomprehensible to me since I hit the accept button and the video chat tried to start.
Furthermore, when I call him, it rings at his place, he clicks accept, we both get the preview and video chat starting message, then I get the video chat failed because I didn't respond message, even though I initiated the call.
That all said, apart from the spotty log on problems plaguing me, once I am logged on, I have absolutely no problems chatting with my wife at the office on her Mac.
So, if I constantly get I didn't respond messages as described with a Windows XP user but not with the wife on a Mac, I have to assume there's nothing wrong at my end, or shouldn't I *** U & ME at all??!!
Does the windows user need different ports than me, do I need to open additional ports, should I switch off my firewall completely?? He already tried switching off his firewall coompletely but the same message came up.
I pointed my buddy to Ralph's web site, but when we went there to get the windows updated component, it appeared to want to download the same messenger 5.9 that we downloaded earlier today, the file was the same 8.8 meg. Am I missing something Ralph?
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Curious, you said each other could see each other BEFORE initiating a video chat... do you mean that each of you could see each other in the buddies list?
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So what I have learned is:
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2. Routers can interfere with the process. If removing the routers from the chain still results in no joy, then consider it to be a configuration issue on each machine. If removing the routers works, then your machines/software are good to go, you just now have to figure out why the routers don't like each other. In my case, my router works fine for him, but his does not work fine for me.
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Start here http://www.ralphjohnsuk.dsl.pipex.com/page3.html
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Hi,
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Web Based Alternative MeBeam
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Hi BlackGuns,
Welcome to the  Discussions
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Both of you use Skype.
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I cant chat with bb 10 users on my bb 9720 bbm.

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