I cant connect to service :(

when admin make proxy avtorisation, itunes could not connect to iTms, itunes say: "you must log in to the proxy server in order to access the music store". My admin say "all ports are open, this is program bug"
whats wrong?
screenshots for help:
http://homepage.mac.com/zanudov/settings.jpg
http://homepage.mac.com/zanudov/error.jpg
g5 2.7   Mac OS X (10.4.9)  

Maybe try inputting the following in the "bypass proxy settings for these Hosts and Domains?"
phobos.apple.com
phobos.apple.com.edgesuite.net
Also make sure all firewall/anti-virus software is up to date and allows the two addresses above. Maybe even try disabling any security software (if you can).

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