I cant delete a file called "backup duty lite"..it says it is protected how can i get rid of it?

I was able to uninstall a program with this name...but searched and found two more...I tried to delete them but it wont let me...says it is protected or in use

I think the first step is to clean your computer, then we can come back to any lingering effects on Firefox.
You can try these free programs to scan for malware. Since you are running a one-time "on demand" scan, they should not conflict with your existing antivirus software. Sometimes you need to restart Windows in order to flush programs currently in memory, however, I'd try the scans first.
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://www.superantispyware.com/ SUPERAntiSpyware]
* [http://www.bleepingcomputer.com/download/adwcleaner/ AdwCleaner] ''(ignore banner ads for other products)''
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Were you able to get rid of the malware?

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I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

I have purchased an app and then I decided to delete it...but still apple is charging monthly...how can I get rid of this...

It sounds as if you purchased the app, but you also purchased some subscription within the app. You say "Apple is charging monthly", but it's probably the app writer that is charging you monthly for some subscription you purchased within the app. Contact the app vendor and tell them you want to stop the subscription.

Mail, I have recently been receiving inappropriate mail which I have put to junk and deleted but they keep on coming sometimes 3 or 4 a day, how can I get rid of these once and for all. I am a lady of advancing years and do not want this.

I have recently started to receive inappropriate mail. Although I have never opened it I can tell that it is of a pornographic nature. As well as this I constantly receive mail offering me P**** enlargement drugs. Since I am a lady of advanced years I want neither of theses !!! Can anyone tell me how to get rid of this unwanted stuff. I receive at least 4 of them everyday and am quite frankly fed up putting them into junk and deleting them, but still they keep coming. Can anyone help please.

Craigvarr wrote:
...how do I go about finding my email account via the web...
If your email address ends with @icloud.com, @me.com, or @mac.com then your email is located on Apple's iCloud service. To access that email via the web, click on this link:
https://www.icloud.com/#mail
...and then sign in.
...and what should I do when I get into it?
See these Apple articles:
iCloud: Manage junk mail
iCloud: Read email
iCloud: About your @icloud.com, @me.com, and @mac.com email addresses

I have a toolbar / serch called My Serch by incredamail that domanates the page, how can I get rid of it and get back to firefox opening. Please" ..... Thank you.

I upgraded this mail account but did not take the time to read some of the changes that where not there before. it automaticly incerts it's search engine, it will not go away, that is, it will split the paige ... I like the mail part, but I hate the bar and search engine .... plus all it's advertisments. just want the simple FireFox page. can do all I need from there.

Please provide the exact wording of messages, or of urls without leaving out letters or adding spaces.
try these to see if they match:
How to remove My Start Toolbar From, Firefox. I managed it on IE8 but not Firefox | Firefox Support Forum | Firefox Help
* https://support.mozilla.com/en-US/questions/860323
I deleted the Incredimail toolbar in Add and Remove Programs but it is still there. Please help. | Firefox Support Forum | Firefox Help
*https://support.mozilla.com/en-US/questions/801866
''To fix home page...''
Type '''about:home''' into the location bar, and if that is what you want for a home page then
# Tools ("Alt + T") > Options > General
# When Firefox starts: Show my home Page
# Click on "Restore to default"
You can have any page you want for a home page, if you have another page in mind, see
* https://support.mozilla.com/kb/How%20to%20set%20the%20home%20page

Installed office for mac (trial version). now I got 2 excel files, which cannot be deleted. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion(with win 7 parallel)

now I got 2 excel files, which cannot be deleted on my desktop. I can't open them, either. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion (with win 7 parallel)

The people who make that stuff have their own forums you can also search/ask in:
http://answers.microsoft.com/en-us/mac/forum

Hi my question is how can I sort and delete photo files which I have had backed up multiple times? Another way how can I get rid of from the duplicate?

Hi my question is how can I sort and delete photo files which I have had backed up multiple times? Another way how can I get rid of from the duplicate?

Provide the name of the program you are using so a Moderator may move this message to the correct program forum
The Cloud is not a program, it is a delivery process... a program would be Photoshop or InDesign or Muse or ???

An unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it. Is this malware? How can I get rid of it?

An unknown excel file has appeared on my desktop. It cannot be deleted and I cannot get any information about it.
Is this malware? How can I get rid of it?

Hello Jeff,
Thanks very much for your reply. I looked over the article you mentioned, but I have tried all of these methods, but only get the response "The item “29394D00” can’t be moved to the Trash because it can’t be deleted." Similarly, I cannot Get Info on the file. This is why I'm so concerned, it just appeared on my desktop, but I cannot touch it, or open it or delete it...
If you have any more tricks up your sleeve, I'd love to hear about them...
Derek

In Mail, one mailbox for Recovered Message (AOL) keeps showing 1 very large message that I cannot delete. How can I get rid of this recurring problem, please?

In Mail on iMac, successfully running OS X Lion, one mailbox on My Mac for "Recovered Messages (from AOL)" keeps showing 1 very large message (more than 20 Mb) that I just cannot seem to delete. Each time I go into my In Box, the "loading" symbol spins and the message appears in the "Recovered Messages" mailbox. How can I get rid of this recurrent file, please?
At the same time, I'm not receviving any new mails in my In Box, although, if I look at the same account on my MacBook Pro, I can indeed see the incoming mails (but on that machine I do not have the "recovery" problem).
The help of a clear-thinking Apple fan would be greatly appreciated.
Many thanks.
From Ian in Paris, France

Ian
I worked it out.
Unhide your hidden files ( I used a widget from http://www.apple.com/downloads/dashboard/developer/hiddenfiles.html)
Go to your HD.
Go to Users.
Go to your House (home)
there should be a hidden Library folder there (it will be transparent)
Go to Mail in this folder
The next folder ( for me ) is V2
Click on that and the next one will be a whole list of your mail servers, and one folder called Mailboxes
Click on that and there should be a folder called recovered messages (server) . mbox
Click on that there a random numbered/lettered folder -> data
In that data folder is a list of random numbered folders (i.e a folder called 2, one called 9 etc) and in EACH of these, another numbered folder, and then a folder called messages.
In the messages folder delete all of the ebmx (I think that's what they were from memory, sorry I forgot as I already deleted my trash after my golden moment).
This was GOLDEN for me. Reason being, when I went to delete my "recovered file" in mail, it would give me an error message " cannot delete 2500 files". I knew it was only 1 file so this was weird. Why 2500 files? Because if you click on the ebmx files like I did, hey presto, it turned out that they were ALL THE SAME MESSAGE = 2500 times. In each of those folders in the random numbers, in their related message folder.
Now remember - DONT delete the folder, make sure you have gone to the message folder, found all those pesky ebmx files and deleted THOSE, not the folder.
It worked for me. No restarting or anything. And recovered file. GONE.
Started receiving and syncing mail again. Woohoo.
Best wishes.

I by accident downloaded something call geniel. How can I get rid of it?

I by accident downloaded something call geniel. How can I get rid of it?

You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

How can I get rid of the accumulation of the backups in the Macintosh HD of my new MBA 13.3'' ?

How can I get rid of the accumulation of the backups in the Macintosh HD of my new MBA 13.3'' ?

My best advice is that you stop worrying about the backups that TimeMachine is making on your MBA. First, these local backups are only made when TimeMachine should perform a backup but your computer isn't connected to TimeMachine. Once you reconnect your computer to TimeMachine it makes a backup and the local backups are deleted. Second, TimeMachine stops making local backups when your free drive space dips below 80%. So the local backups aren't going to take over your computer.

Hi everyone,,i bought a used iphone 5 with iOs 7.0.3. i want to delete the icloud account and add mine. I have sent an e-mail to the current account being used in my iphone. How can i get rid of this account plzzz help me out

Hi everyone,,i bought a used iphone 5 with iOs 7.0.3. i want to delete the icloud account and add mine. I have sent an e-mail to the current account being used in my iphone. How can i get rid of this account plzzz help me ou

no i called the store owner from whom i bought it. he was like i will check in records and if there is something i will let u know...he was like send an e-mail its better so if it was stolen so the shopkeeper wouldnt let me to e-mail to the owner

We have a newish apple mac and this morning all our files have vanished - all photo's, vidoes, music etc. How can we get it back? Thanks

We have a newish apple mac and this morning all our files have vanished - all photo's, vidoes, music etc. How can we get it back? Thanks

First of all, look in the garbage. It's easy to move a folder there without knowing it.
Second, do a Spotlight Search (Cmd-Space), and search for a file you know should be there. If you find the file, there's a good chance that the other files you're looking for are there, too.
If you're in kind of a crisis mode, coming up with pat advice probably isn't a good policy - but I suggest investing in a backup drive in case anything goes wrong. A program like Time Machine can be a life saver.
Post with your results!

How can I get rid of files that cannot be imported error message

Hello, this is my first post. I am a new mac user. I have imported my jpgs from an external hard drive which was in the most part successful, however, 14 of the files appear to be corrupted and every time I open iphoto9, I get the error message, '14 of your files could not be imported, would you like to import them now?' I have tried choosing both options yes and no and it then writes error message telling me it has created recovered photos folder. When you go to this folder it is empty and every time I restart iphoto, I get the same message. I have tried deleting all the files and re-importing only to find that the number of corrupted files has now doubled. I have also deleted the iphotos library recovered photo folders to no avail. I have tried creating a new library and importing the files to that but the same problem occurred. How can I get rid of this repeated error as I am now up to recovered folder number 47! Help!

P Robbins
Welcome to the Apple user to user assistance forums
quit iPhoto and right click (control click) on the iPhoto library (in the pictures folder by default) and select the show package contents command - find the import (or importing) folder and drag it to the desktop and launch iPhoto - you should be fine now - open the import(ing) folder on your desktop and if there are any photos you want import them then trash the folder
LN

How can I get rid of other files on my mac ?

how can I get rid of other files on my mac ?

Hope this helps.
1. Empty Trash.
    http://support.apple.com/kb/PH10677
2. Delete "Recovered Messages", if any.
    Hold the option key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Mail > V2 > Mailboxes
    Delete "Recovered Messages", if any.
    Empty Trash. Restart.
3. Repair Disk
    Steps 1 through 7
    http://support.apple.com/kb/PH5836
4. For more on this and very helpful tips:
    http://pondini.org/OSX/DiskSpace.html
    http://pondini.org/OSX/LionStorage.html
5. Disk space / Time Machine ?/ Local Snapshots
   http://support.apple.com/kb/ht4878
6 Re-index Macintosh HD
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409

How can I get rid of a music file use in a menu?

How can I get rid of a music file use in a menu? I try to get rid of it from the menu inspector but although I delete it there, it is still in use by the menu!
it is not inthe audio window in the menu inspector but is still in use! wiered!

Click on the menu with the audio, then look in the property inspector, under the 'general' tab.
Towards the bottom there is the list containing the audio file for the menu - click on the file and use the '-' button in the bottom left corner of the PI...

I cant delete a file called "backup duty lite"..it says it is protected how can i get rid of it?

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